We stayed here in two interconnecting rooms with the children in one and us in the other (50% off second room with Hilton!) and were visiting family nearby.

The hotel was in very good condition and thought the rooms looked newly refurbished and were very clean and in excellent condition. I think we were at the back of the hotel though as we had a fetching view over a load of aircon pipes!

Communal parts of the hotel were in good condition, there is a gym but we didn't use it and no pool which is a shame. The breakfast was the usual Hilton brilliant buffet breakfast with good choice, well cooked and plenty for everyone. Staff were efficient and friendly.

When booking with the central reservations they advised that no roll-away beds were available but on check-in they did have the rollaway available - so if possible I would check with the hotel before discounting it.

Location wise we thought it was excellent - the lovely leafy Holland Park is within easy walking distance and Holland Park tube is 10 mins walk away and gets you into theatreland direct in about 15-20 mins. Easy to get into central London but in a nice leafy area so not too congested.

Speaking of congestion this hotel is literally 5 meters inside the congestion zone which is a little annoying and the parking costs a bomb. If we'd known we may have looked into a nearby car park outside of the zone to save a bit of money.

All in all we would definately stay here again and think it is a great hotel.

This hotel was terrible. The staff were extremely unproffesional and unhelpful. I had been traveling all night and wanted to check in at 11 am, and i was told me Hilton customer service that i could do so because the hotel was not booked/busy. It wasnt until i got irrate with the front desk staff that checked me in early. I have hitlon honors membership and they were still rude and gave me no preferential treatment.

The rooms are really small and dont have a view of anything. the hotel is not located close to any landmarks.

We were looking for a hotel in London and the prices made us pause. We settled on the Hilton Kensington as a compromise because it was affordable. The location was in a semi-residential area but convenient to the Tube. The accomodations were very comfortable and quiet. Our room came with a small refridgerator which was convenient. Breakfast was delicious. All around pleasant and quite satisfactory stay. BTW, it is located conveniently near a small supermarket which had sandwiches and fruit - a nice light dinner.

We booked the Hilton London Kensington through Expedia and stayed for 4 nights.. May 18th - May 21st. I had asked Expedia for an early check in, but there was no response and when I called to ask about it, they didn't have any information. When I arrived at 11 AM, the desk clerk was able to accommodate my request and was very gracious about it. They checked me in with my Hilton Honors account, but I never saw any benefit that I know of. The hotel is in a very residential area, but within a 10 minute walk of the Holland Park Tube Stop (out the door and turn right.). There's a small supermarket which has the essentials - fruit, sandwiches, drinks and you're just minutes from a Starbucks. Bus 94 runs from the hotel to Oxford Circus. The rooms were small, but very clean and included a small fridge and lcd tv. I didn't try the continental breakfast but it looked very good and the bar / lounge was hopping every night. The walls are on the thin side so we got to hear our neighbors discussing her parents and their marital problems. They keep the hair dryer in the desk drawer vs. the bathroom. The fitness center is very nice, with 3 pieces of cardio equipment and a couple weight machines as well as a good selection of free weights. In addition there's a coed sauna and steam room. if you like to get a morning run in, the neighborhood is safe and gives you a pretty wide range of terrain. I only had two issues with the hotel. When I checked in they asked if they get my credit card to guarantee the minibar, and i asked that they turn off all credit for the room. When they did that, they locked the refrigerator using a remote control. Unfortunately I had put a soda in there, and was unable to rescue it until the morning I left. The other issue was with the Concierge, and unfortunately I didn't get his name. When I went to him for assistance in booking tours, cabs, etc. he was extremely efficient - almost to the point of being a caricature of pompous actions. However when i asked to confirm my return trib to Gatwick via Hotelink and poied out that I'd already made arrangements, he changed to simply calling and getting a confirmation number.
Neither of these had a significant negative impact on the trip or even the hotel experience.