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“Decent Hotel in London” 3 of 5 stars
Review of Hilton London Kensington

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Hilton London Kensington
4.0 of 5 Hotel   |   179-199 Holland Park Avenue, London W11 4UL, England   |  
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Ranked #526 of 1,049 Hotels in London
Oklahoma City
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Decent Hotel in London”
3 of 5 stars Reviewed June 3, 2008

My husband and I stayed at the Hilton on 2 separate occasions while in London in May 2008. The hotel is located in Kensington (about a 5-10 minute walk from the Holland Park Tube). The area is very nice, safe, and quiet. The hotel is clean and operates efficiently, but the rooms are very small. During our first stay, we had a room on the 5th floor. Our room had a safe which was large enough to hold my laptop. When we returned to the HIlton for our second stay, we were given a room on the 3rd floor. This room was very, very tiny - barely enough room to walk around the bed (I couldn't even roll my luggage to the other side of the room because it was so cramped). The safe was also smaller and would not hold my laptop, so we asked to switch rooms. Our luggage was transferred to a room on the 5th floor the following day. Unfortunately, I only took pictures of our larger room on the 5th floor. Furthermore, the walls are very thin and I could hear every door that opened/shut on our floor. There were a few minor irritants - not replacing used cups/spoons when the room was cleaned. There were some positives to this hotel as well. As I said before, nice location outside of the center of London. The concierge was helpful with directions and providing umbrellas on our many rainy days. The staff were helpful and accomodating, never rude. Overall, I think this hotel is a good value for the price since London is such an expensive city.

  • Stayed May 2008, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portstewart
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2008

Just had weekend in Kensington Hilton. It was great value and the breakfasts were great,staff were helpful and very pleasant. The dinner was typical hotel fare but because it was included our expectations were not high any way.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 14, 2008

Good clean rooms (bit on the small side- but that's London), friendly helpfull staff and great breakfasts all in a handy location for sightseeing of London

  • Liked — The welcoming porters on the door and staff in general
  • Disliked — No view to speak of- from our room anyway
  • Stayed March 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 30, 2008

I'd give the Hilton Kensington a B-plus. The place didn't blow me away but it was well above adequate.

My room was comfortable, clean, and bright, though definitely on the small side. No view worth mentioning, but on the plus side, the room was quiet (not overlooking a street, no traffic). No security chain on the door. Water pressure of the shower was a joke, you'll get barely more than a trickle; if you have the time, take baths instead. The tub is high off the floor, I didn't have a problem with it but older / handicapped people might. Fluffy towels are provided, but no bathrobe. I'd forgotten my razor and the Hilton cheerfully provided one free of charge. The room is outfitted with a hair dryer, iron and board, minibar (you can't use it for your own beverages because it's full, and removing anything triggers an automatic charge to your hotel bill), a generous safe that holds a 17-inch Powerbook, a flatscreen TV (fairly poor quality signal and set to the wrong aspect ratio, no way for guests to change it), radio alarm clock, two phones (one of which had an intolerable buzz on the line). No available outlets: I had to unplug a lamp to alternately charge my laptop and cell phone. Will hotels never learn? No paper(s) delivered to the room by default, but you can pick them up for free (the Times and the Financial Times, at least) in the lobby on your way out. Health club is free to guests but astoundingly small. Ice machines can be a long walk away (the hotel's footprint is huge), and they're slow and stingy with what they dispense, but at least they work.

Internet is 15 British pounds A DAY, which comes close to blackmail. One day it didn't work for hours straight, I spent 20 minutes on three phone calls trying to get a refund (which was ultimately provided). Weirdly enough, cleaning staff took my pillow -- the one I bring on my trips -- and I had to raise hell to get it back. That took 24 hours, though. And the hotel shut the water off for seven hours one night, though this was announced in advance and they sent a couple of bottles of mineral water to my room when I requested it, no charge.

The rooms have no wireless Internet so you have to use the Ethernet cable the hotel provides, but it's only about a foot and a half long so you have to sit at the desk to use your laptop -- no surfing in bed unless you bring your own cable (12-15 feet should do nicely).

I'd seen reviews complaining about the distance to the tube station but I had no problems. Holland Park station is just down the road, an 8- or 9-minute walk. It then takes less than 15 minutes to get to places like Leicester Square, Covent Garden, and other central spots. A cab to Paddington Station (from where you can take a train to Heathrow airport) costs just under 10 pounds. Several doubledecker buses, including the one to Camden Town, stop right in front of the hotel.

The Hilton lounge is pleasant though the serving staff didn't always excel in speed. I didn't try the on-premises restaurant -- looked at the menu and decided it seemed overpriced (most hotel restaurants are). There are lots of inviting lunch/dining options a short walk away, including Thai, Chinese, several Indians, a really good French pastry place, a couple of cafés, a Starbucks. All pretty affordable. A French-run wine store is nearby also. Pack a corkscrew!

Holland Park Avenue has few shops worth a damn, but a good, well-stocked bookstore (Daunt) is five or six minutes from the Hilton, right on the main drag. (They did make me buy my own wrapping paper when I bought gift books for my kids -- one pound a sheet. Ouch.)

Holland Park itself is three or four blocks away and it is as gorgeous as ever (go there after it's rained and revel in the great smells of the grass and the copious blooms). The Belvedere, right in Holland Park, is a very swanky-looking restaurant, beautiful grand interior, terrific ambience. The food was good, not great, but at 18 pounds for a three-course prix fixe lunch, I had no reason to complain -- on the contrary.

For the right price, I'd stay at the Kensington Hilton again.

  • Stayed April 2008, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Top Contributor
126 reviews 126 reviews
60 hotel reviews
Reviews in 53 cities Reviews in 53 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed April 26, 2008

I've been to this hotel several times and, as usual, this Hilton is perfect. They've been through a programme of refurbishment (with 3million pounds!) and it was worth it. The rooms are clean and spacious, still offering free bottles of water (but not sure it's in every room since I'm Silver VIP in their HHonors programmes and they brought the bottles in the afternoon ...). The closest station, Shepherd's Bush (on the central line) is closed as they are re-building it, but if you come by the Eurostar, you can go to Shepherd's Bush Green (on the Hammersmith & city line, direct from St Pancras, 30 minutes) and if you turn left when coming out of the station, walk 5 minutes, you will come to a bus stop. Take the C1 which will cross the roundabout, get off just after it, walk towards the left, stay on the same footpath and the Hilton is just 5 minutes walk from this bus stop. Otherwise, there are busses stopping in front of the hotel too, that's the 31 and his end station is at Shepherd's Bush. The stop is also just after the roundabout, right opposite the hotel (bus stop name: Royal Crescent). The 94 is also stopping just in front and will bring you to the city centre (but the congestion in London is still a real pain!)If you want a good plan for food, I recommend the "Café Rouge", a French brasserie - there are several branches in London, just check (--) and enjoy!

  • Liked — No disappointment, it's a Hilton!
  • Disliked — The location,not really the best but enough transportation to help
  • Stayed April 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 24, 2008

Have stayed here many times as I have never had reason to fault. Always plenty staff on reception and they all smile. Have been upgraded every time stay here and even once to a suite! Breakfast is lovely with many options and area large enough for amount of guests. Dinner a little expensive but very nice and so is the chinene restraunt that the hotel has in its premises. Lovely area too, you get a bus outside the hotel that takes you to Oxford Street and Piccasilly in about 20 minutes and the service is very regular, nice areas to go for walks around Holland Park and if you have time walk up to Holland Park as there is lovely shops and restaurants. Bar is very clean and staff always there to help. An amazing hotel close to central london but far away enough to enjoy a nice area of London. My 1st choice hotel for staying in London and its highly recommended.

  • Stayed January 2007
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 30, 2008

The hotel is located in a nice neighborhood out of the congestion of London. The rooms are nicely appointed and very clean. We are gold Hilton Honors members and were able to upgrade to updated rooms on the executive level that were very nice. The Executive Lounge on the first floor offered a nice breakfast, as well as daily snacks and drinks. All the staff we encountered were excellent from the doormen, front desk staff, waitstaff, concierge, and housekeeping. We enjoyed our stay and would highly recommend this hotel.
There is a bus stop in front of the hotel with many bus routes for easy access to London. This is how we got around and found it to be very convenient. The Holland Park tube is just a few blocks away, if needed. There are some nice restaurants in the area. We especially enjoyed those on, or near Queensway (north of Hyde Park and a just a few bus stops away). If you love Indian food, don't miss Khans.

  • Stayed March 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton London Kensington

Address: 179-199 Holland Park Avenue, London W11 4UL, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#319 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Kensington 4*
Number of rooms: 601
Official Description (provided by the hotel):
The Hilton London Kensington is located close to a lot of London event venues and some great shopping too. Only about a 7-minute walk from Holland Park underground station and one of the main central tube lines, Hilton London Kensington is surrounded by places to eat, drink, shop, and watch bands. There is always comedy or music at the Hammersmith Apollo - a simple walk away, or sporting events at Wembley stadium - a short train ride away. And with the modern, well-stocked Westfield shopping center located just across the road, when you stay at Hilton London Kensington you can shop all day. Whatever you chose to do in your spare time, the hotel itself is bright and airy. All the rooms have an LCD flat screen TV and a mini bar. If you don’t want a night in, relaxing in your comfortable room and don’t want to venture too far either; choose to dine in the romantic West Eleven restaurant after making the most of the 24-hour gym and the relaxing sauna and steam room. Staying at the Hilton London Kensington is about making the most out of your time in London. ... more   less 
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Also Known As:
Hilton London Kensington Hotel London
London Hilton
Hilton Kensington
Hilton London Kensington England

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