We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Actively damages the Hilton brand; business travellers stay somewhere else” 2 of 5 stars
Review of Hilton London Hyde Park

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added Hilton London Hyde Park to your Saves list
Hilton London Hyde Park
4.0 of 5 Hotel   |   129 Bayswater Road, London W2 4RJ, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Save 25% on Weekend Stays
Ranked #543 of 1,063 Hotels in London
helsinki
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Actively damages the Hilton brand; business travellers stay somewhere else”
2 of 5 stars Reviewed November 5, 2012

As a business traveller I expect a certain level from Hilton Hotels. The experience in London Hyde Park has taught me not to expect a very high quality. The check in began with a relentless upselling by the check in clerk to a room with a view of the park instead of my standard room. When I looked at the room and decided to stay with my original rate, I was instead placed into a room at the same rate, just looking at a terrible view.

The common areas of the hotel were saturated with a noxious chemical fume (I think it was the cleaning fluid used for the carpets in the hotel) and I had to air my room out every time upon entering to try to eliminate the odour.

There was a light bulb in the toilet that would Not. Stop. Blinking and although I asked it to be looked at twice, the light was still blinking upon checkout five days later, with the insistence that maintenance had looked at it twice. Looking is not the same as fixing, and nothing screams "cheap roadside motel" than slowly blinking malfunctioning lights in the hotel room.

This all came to a head when I discovered the mischarging of my room at the higher rate upon checkout, and when I asked for the charges to be resolved, the daily room rate was indeed lowered; however the upgrade fees were instead tacked on as a separate line item, so I ended up paying the same price!

If I can ever be persuaded to stay in a Hilton again, I might consider Hilton Paddington nearby, but never again this instance of the franchise. As my colleague commented when I told my story to him, "London Hyde Park?! I only stay there when someone's trying to punish me!" Next time Radisson will be my next business trip choice for a consistent standard

Room Tip: Triple check your rate, and be aware that the rooms on the first floor that do not overlook a nosy s...
See more room tips
  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear daravida,

Thank you for your comments regarding your recent experience with us at Hilton London Hyde Park.

I was sorry to hear that this experience did not match you expectations on this stay. I do understand that my Guest Relations Manager has been in contact with you to rectify your issues and I hope that he has been able to resolve this to your satisfaction.

We do hope that you may give us the opportunity to welcome you back to the hotel again sometime soon.

Kind Regards,

Harun Dagli,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,012 reviews from our community

Traveler rating
    191
    402
    238
    108
    73
See reviews for
134
321
113
267
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Ghent, Belgium
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 30, 2012

Good location, next to Tube station. Comfort is average, breakfast was very good. The hotel is nothing to get wild about, but OK. It was a good starting point visiting the city. Prices are rather high, but I guess it's due to London.

Room Tip: Choose a room at the back side
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear fvanvlem,

I was pleased that on the whole you had an enjoyable stay with us and that you found our breakfast of an excellent standard. I do agree that hotel offer a great base to explore all that London has to offer with the great transport links we have on the hotels door step.

We would welcome the chance to host you again for any future visits to London you may have.

Kind regards,

Harun Dagli,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 29, 2012

I recently spent a number of nights in this hotel for business. Overall, the hotel looks tired and badly in need of renovations. My room and bathroom were adequate, but nothing exciting. Prices are high for a hotel that feels more like a 3 star.

Internet access is extra, and after paying for one day's access, I couldn't log on due to "technical difficulties". I was assured this would be removed from the bill, but it was not, and I had to ask to have to removed when I checked out.

Another nasty surprise on checkout was an unauthorised bar bill on my account. When the slip was retrieved, I found my name and room number in someone else's handwriting, together with a fake signature. After querying this the amount was removed, but surprisingly the manager was not particularly apologetic, considering that this must have been an inside job - nobody else knew that my name went with my room number.

Overall, an experience that left a bitter taste in my mouth.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear BD8J,

Thank you for taking the time to review your stay with us at Hilton London Hyde Park.

I was saddened to hear of the issues that you encountered during your stay at the hotel. It is my understanding that our Guest Relations Manager has been in contact with you regarding your comments and I trust that he will assist in resolving this for you.

I do hope that you will afford us the opportunity to host you again on a future trip to London and see the changes we are making at the hotel.

Kind Regards,

Harun Dagli,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 28, 2012

We have just had a two night stay here. Our room (110) on the first floor was clean, roomy and had a good view of Hyde Park. On a previous review someone had complained about road and tube noise??!! Ummm it's on a main road! BUT the windows had a second inner window which blocks out the noise almost completely! As for the tube noises...nope and we'd have heard it for sure being on the first floor! We only ate breakfast here and not dinner. Breakfast was ok, in the main dining room tables were quite crammed in, a few inches between each table. We ate in there the first morning, then in the 'bar' the second. A bit better, but table was very small so not able to fit plates, cups, coffee/tea pots. Both mornings people were having to queue and wait for a table and were being asked if they didn't mind sharing a table with other people. For the size hotel, they definitely need a larger dining room. All in all, it was clean and if I had to stay there again I probably would, but I have stayed in better hotels.

Room Tip: The rooms on the front of the hotel are nicer as you have a better view across Hyde Park.
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear Debbie C

I was pleased to see that you enjoyed you stay with us at the hotel and in particular enjoyed the great views the hotel has to offer of the Park. I am sorry that your experience at breakfast was not as smooth as usual. We will certainly be monitoring this situation to ensure that these instances are avoided.

I do hope we can welcome you back to the hotel in the near future.

Kind Regards,

Harun Dagli,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hants
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 28, 2012

This hotel overlooks the Park but that's about the best that can be said for it. We arrived having phoned ahead to ask for a twin-bedded room, rather than a double, which seemed to cause some difficulties and eventually we were allocated a room although I am not sure that the upgrade to a Deluxe room from a standard, which was part of the deal when we booked, was in fact a reality. It is hard to imagine what could have been more standard than the room we got, which was quite small, some fittings shabby and the beds like concrete shelves. The room service was expensive and not very appetising, but we ordered breakfast in our room for the next morning, to arrive between 7.30 and 8. This arrived at around 8.20, after a call at about 7.55 apologising for the lateness and assuring us breakfast would be with us "in a few minutes". Almost everything we had ordered was lacking, including organge juice, which came 20 minutes later. The toast, plonked on a dish, was flabby before it got to us, and there were no plates at all. One ofnthe worst hotel experiences I have ever endured.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear Angelcake_10

I am sorry that your stay with us fell below our usual standards of service. I would like to assure you corrective measures have been up in place to avoid such instances of disappointment reoccurring with our room service orders.

Thank you also for your comments regarding the room, please be advised that we currently have a room care programme implemented at the hotel to help improve the quality of the accommodations we offer to our guests.

I hope you will not judge us solely on the basis of this stay and we hope to have the chance to welcome you again soon.

Kind Regards,

Harun Dagli,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandal, Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2012

A central located hotel with smiling, polite, serviceminded staff, terrific breakfast with the most perfect bacon I've ever tasted, good rooms and central location. What more can you ask for at a family holiday? I will return for sure.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 28, 2012
Dear Roger D,

Many thanks for the lovely review of the hotel. My team were greatly encouraged by your positive comments and I am glad they, and the bacon, made your stay with us an enjoyable one.

I do hope to entertain you sometime again soon.

Kind regards,

Harun Dagli,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
64 reviews 64 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 27, 2012

A lovely old style hotel beside Kensington Gardens within Hyde Park. My gardens.
Very easy walk to Oxford Street, beside or is it on top of the tube station. Thank goodness trains don't run all night - the tube rumbles below.
Good breakfast in a very lovely dining room -- not an opulent breakfast - but what is needed.
The twin room received some sun and made up fir the typical Hilton appointments in a room decidedly tired. Bathroom was functional and a 3star hotel in Russia would have less broken tiles and no ingrained dirt.
Despite all thisI enjoyed my stay -- access to the park was appreciated

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 28, 2012
Dear RKensington,

I was pleased to hear that you enjoyed your stay with us at the hotel and its convenient access to Hyde Park. As a traditional building I am glad you liked the character we have tried to retain. It may interest you to know we are constantly trying to update areas of the hotel, in particular those mentioned.

We hope to welcome you back to the hotel once again sometime soon.

Kind regards,

Harun Dagli,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hilton London Hyde Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton London Hyde Park

Address: 129 Bayswater Road, London W2 4RJ, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#318 Luxury Hotel in London
#342 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Hyde Park 4*
Number of rooms: 132
Official Description (provided by the hotel):
Situated opposite the Royal Parks of Hyde Park and Kensington Gardens. Enjoy relaxing walks through the park or why not visit the Royal residence of Kensington Palace which is only a few minutes walk away. Fashionable Notting Hill and Portobello Market within a short walking distance Oxford street is located 15 minutes walk from the hotel World famous department store Harrods is nearby All of London's main attractions are located within 20 minutes from the hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Despegar.com, Orbitz, Travelocity, Cheap Tickets, Hotels.com, Expedia, HotelTravel.com, Venere, Agoda, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Hilton London Hyde Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton London Hyde Park Hotel London
Hilton International London
London Hilton
Hilton London Hyde Park England

Owners: What's your side of the story?

If you own or manage Hilton London Hyde Park, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.