I recently spent a number of nights in this hotel for business. Overall, the hotel looks tired and badly in need of renovations. My room and bathroom were adequate, but nothing exciting. Prices are high for a hotel that feels more like a 3 star.

Internet access is extra, and after paying for one day's access, I couldn't log on due to "technical difficulties". I was assured this would be removed from the bill, but it was not, and I had to ask to have to removed when I checked out.

Another nasty surprise on checkout was an unauthorised bar bill on my account. When the slip was retrieved, I found my name and room number in someone else's handwriting, together with a fake signature. After querying this the amount was removed, but surprisingly the manager was not particularly apologetic, considering that this must have been an inside job - nobody else knew that my name went with my room number.

Overall, an experience that left a bitter taste in my mouth.

We have just had a two night stay here. Our room (110) on the first floor was clean, roomy and had a good view of Hyde Park. On a previous review someone had complained about road and tube noise??!! Ummm it's on a main road! BUT the windows had a second inner window which blocks out the noise almost completely! As for the tube noises...nope and we'd have heard it for sure being on the first floor! We only ate breakfast here and not dinner. Breakfast was ok, in the main dining room tables were quite crammed in, a few inches between each table. We ate in there the first morning, then in the 'bar' the second. A bit better, but table was very small so not able to fit plates, cups, coffee/tea pots. Both mornings people were having to queue and wait for a table and were being asked if they didn't mind sharing a table with other people. For the size hotel, they definitely need a larger dining room. All in all, it was clean and if I had to stay there again I probably would, but I have stayed in better hotels.

This hotel overlooks the Park but that's about the best that can be said for it. We arrived having phoned ahead to ask for a twin-bedded room, rather than a double, which seemed to cause some difficulties and eventually we were allocated a room although I am not sure that the upgrade to a Deluxe room from a standard, which was part of the deal when we booked, was in fact a reality. It is hard to imagine what could have been more standard than the room we got, which was quite small, some fittings shabby and the beds like concrete shelves. The room service was expensive and not very appetising, but we ordered breakfast in our room for the next morning, to arrive between 7.30 and 8. This arrived at around 8.20, after a call at about 7.55 apologising for the lateness and assuring us breakfast would be with us "in a few minutes". Almost everything we had ordered was lacking, including organge juice, which came 20 minutes later. The toast, plonked on a dish, was flabby before it got to us, and there were no plates at all. One ofnthe worst hotel experiences I have ever endured.

A central located hotel with smiling, polite, serviceminded staff, terrific breakfast with the most perfect bacon I've ever tasted, good rooms and central location. What more can you ask for at a family holiday? I will return for sure.