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“Hilton prices but not Hilton standard” 2 of 5 stars
Review of Hilton London Hyde Park

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Hilton London Hyde Park
4.0 of 5 Hotel   |   129 Bayswater Road, London W2 4RJ, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #543 of 1,065 Hotels in London
Cape Town Central, South Africa
1 review
3 helpful votes 3 helpful votes
“Hilton prices but not Hilton standard”
2 of 5 stars Reviewed October 29, 2012

I recently spent a number of nights in this hotel for business. Overall, the hotel looks tired and badly in need of renovations. My room and bathroom were adequate, but nothing exciting. Prices are high for a hotel that feels more like a 3 star.

Internet access is extra, and after paying for one day's access, I couldn't log on due to "technical difficulties". I was assured this would be removed from the bill, but it was not, and I had to ask to have to removed when I checked out.

Another nasty surprise on checkout was an unauthorised bar bill on my account. When the slip was retrieved, I found my name and room number in someone else's handwriting, together with a fake signature. After querying this the amount was removed, but surprisingly the manager was not particularly apologetic, considering that this must have been an inside job - nobody else knew that my name went with my room number.

Overall, an experience that left a bitter taste in my mouth.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear BD8J,

Thank you for taking the time to review your stay with us at Hilton London Hyde Park.

I was saddened to hear of the issues that you encountered during your stay at the hotel. It is my understanding that our Guest Relations Manager has been in contact with you regarding your comments and I trust that he will assist in resolving this for you.

I do hope that you will afford us the opportunity to host you again on a future trip to London and see the changes we are making at the hotel.

Kind Regards,

Harun Dagli,
Hotel Manager
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1,033 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Bristol, United Kingdom
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 28, 2012

We have just had a two night stay here. Our room (110) on the first floor was clean, roomy and had a good view of Hyde Park. On a previous review someone had complained about road and tube noise??!! Ummm it's on a main road! BUT the windows had a second inner window which blocks out the noise almost completely! As for the tube noises...nope and we'd have heard it for sure being on the first floor! We only ate breakfast here and not dinner. Breakfast was ok, in the main dining room tables were quite crammed in, a few inches between each table. We ate in there the first morning, then in the 'bar' the second. A bit better, but table was very small so not able to fit plates, cups, coffee/tea pots. Both mornings people were having to queue and wait for a table and were being asked if they didn't mind sharing a table with other people. For the size hotel, they definitely need a larger dining room. All in all, it was clean and if I had to stay there again I probably would, but I have stayed in better hotels.

Room Tip: The rooms on the front of the hotel are nicer as you have a better view across Hyde Park.
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  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear Debbie C

I was pleased to see that you enjoyed you stay with us at the hotel and in particular enjoyed the great views the hotel has to offer of the Park. I am sorry that your experience at breakfast was not as smooth as usual. We will certainly be monitoring this situation to ensure that these instances are avoided.

I do hope we can welcome you back to the hotel in the near future.

Kind Regards,

Harun Dagli,
Hotel Manager
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Hants
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 28, 2012

This hotel overlooks the Park but that's about the best that can be said for it. We arrived having phoned ahead to ask for a twin-bedded room, rather than a double, which seemed to cause some difficulties and eventually we were allocated a room although I am not sure that the upgrade to a Deluxe room from a standard, which was part of the deal when we booked, was in fact a reality. It is hard to imagine what could have been more standard than the room we got, which was quite small, some fittings shabby and the beds like concrete shelves. The room service was expensive and not very appetising, but we ordered breakfast in our room for the next morning, to arrive between 7.30 and 8. This arrived at around 8.20, after a call at about 7.55 apologising for the lateness and assuring us breakfast would be with us "in a few minutes". Almost everything we had ordered was lacking, including organge juice, which came 20 minutes later. The toast, plonked on a dish, was flabby before it got to us, and there were no plates at all. One ofnthe worst hotel experiences I have ever endured.

  • Stayed October 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, November 9, 2012
Dear Angelcake_10

I am sorry that your stay with us fell below our usual standards of service. I would like to assure you corrective measures have been up in place to avoid such instances of disappointment reoccurring with our room service orders.

Thank you also for your comments regarding the room, please be advised that we currently have a room care programme implemented at the hotel to help improve the quality of the accommodations we offer to our guests.

I hope you will not judge us solely on the basis of this stay and we hope to have the chance to welcome you again soon.

Kind Regards,

Harun Dagli,
Hotel Manager
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Mandal, Norway
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2012

A central located hotel with smiling, polite, serviceminded staff, terrific breakfast with the most perfect bacon I've ever tasted, good rooms and central location. What more can you ask for at a family holiday? I will return for sure.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 28, 2012
Dear Roger D,

Many thanks for the lovely review of the hotel. My team were greatly encouraged by your positive comments and I am glad they, and the bacon, made your stay with us an enjoyable one.

I do hope to entertain you sometime again soon.

Kind regards,

Harun Dagli,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Top Contributor
64 reviews 64 reviews
42 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 27, 2012

A lovely old style hotel beside Kensington Gardens within Hyde Park. My gardens.
Very easy walk to Oxford Street, beside or is it on top of the tube station. Thank goodness trains don't run all night - the tube rumbles below.
Good breakfast in a very lovely dining room -- not an opulent breakfast - but what is needed.
The twin room received some sun and made up fir the typical Hilton appointments in a room decidedly tired. Bathroom was functional and a 3star hotel in Russia would have less broken tiles and no ingrained dirt.
Despite all thisI enjoyed my stay -- access to the park was appreciated

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 28, 2012
Dear RKensington,

I was pleased to hear that you enjoyed your stay with us at the hotel and its convenient access to Hyde Park. As a traditional building I am glad you liked the character we have tried to retain. It may interest you to know we are constantly trying to update areas of the hotel, in particular those mentioned.

We hope to welcome you back to the hotel once again sometime soon.

Kind regards,

Harun Dagli,
Hotel Manager
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Southampton, United Kingdom
Senior Contributor
45 reviews 45 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 26, 2012

I've been staying at various Hilton hotels around central London and this one appears to have the most attentive staff and always treat me very well.
Whilst the rooms aren't the biggest, they have everything you will need. The location is perfect for my needs as the central line is directly below the hotel and allows me to get to all of our offices quickly both morning and evening. I am a fairly light sleeper, but the noise levels have never bothered me.
Breakfast is varied and served with a smile. All in all a practical place to stay for business.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 28, 2012
Dear Spridge,

Thank you for your review of the Hilton London Hyde Park. It is always comforting to hear such positive comments regarding the service provided by our team. I agree that the hotels location is very convenient allowing easy access to the city via the great public transport links nearby.

We look forward to seeing you at the hotel again soon.

Kind regards,

Harun Dagli,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Steamboat Springs, Colorado
Top Contributor
83 reviews 83 reviews
64 hotel reviews
Reviews in 54 cities Reviews in 54 cities
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed October 26, 2012

Formerly the Ramada, now a Hilton and soon to be a Doubletree. Actually the room is sized like a typical US hotel room so, since it is three US brands, I suppose it would be expected. Flat screen TV, good sized bathroom and a comfortable bed.

The hotel is listed as a Hilton but is planned to become a Doubletree.

Good location and handy to Portabello Road Market and other Notting Hill areas.

I got a good rate and as a HHonors Gold Member, the breakfast buffet was included. One of the better spreads I have experienced in London with scrambled eggs (not soupy as is the British style), bangers, beans, etc.

All of the staff were efficient and friendly and I would not hesitate to stay here again

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton London Hyde Park

Address: 129 Bayswater Road, London W2 4RJ, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#311 Family Hotel in London
#316 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Hyde Park 4*
Number of rooms: 132
Official Description (provided by the hotel):
Situated opposite the Royal Parks of Hyde Park and Kensington Gardens. Enjoy relaxing walks through the park or why not visit the Royal residence of Kensington Palace which is only a few minutes walk away. Fashionable Notting Hill and Portobello Market within a short walking distance Oxford street is located 15 minutes walk from the hotel World famous department store Harrods is nearby All of London's main attractions are located within 20 minutes from the hotel. ... more   less 
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Also Known As:
Hilton London Hyde Park Hotel London
Hilton International London
London Hilton
Hilton London Hyde Park England

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