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“Great Location” 4 of 5 stars
Review of Hilton London Hyde Park

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Hilton London Hyde Park
4.0 of 5 Hotel   |   129 Bayswater Road, London W2 4RJ, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #535 of 1,066 Hotels in London
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“Great Location”
4 of 5 stars Reviewed September 29, 2012

Convenient location, very close to the tube stations for the main lines like Central (Queensway stop) Circle and District Lines (Bayswater stop). There are also food places of multicultural cuisines nearby and a short walk to Whiteleys Shopping Centre (M&S Simply Food for quick and cheap take away sandwiches etc). Opposite of the hotel is Kensington Gardens which is lovely. Also very close to Notting Hill district where the famous Portebello Road Market is located.

The room is a bit small but it was clean and comfy complete with amenities like tea and coffee, hair dryer, toiletries and in room safe. Noises from the pipes when we used the bathroom can be heard in our room. There is no free wifi in our rooms but you can obtain wifi details to access at the lobby and lounge area.

Overall it is a good hotel with a convenient location and comfy room.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 3, 2012
Dear Owlie,

Many thanks for your review of your stay with us at Hilton London Hyde Park. It was great to see that you found the hotels location convenient for your visit to the city and that it provided a comfortable base with all the amenities that you would expect.

I certainly hope we can entertain you on any future visits you have to London.

Kind Regards,

Harun Dagli,
Hotel Manager
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1,037 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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Vancouver, BC
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 26, 2012

Moved up to this hotel after a rough night's stay down the road. As we were on business, internet connectivity was paramount and there was no problem with it here. The front desk staff were incredibly helpful. The location, directly across from Kensington Palace and Hyde Park was terrific. The queen deluxe room was perfect sized, and actually quite roomy. The breakfast buffet was a decent selection. We would probably choose this hotel as our main base for business next time.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 3, 2012
Dear Icanhazspabreak,

It was very pleasing to see that after your poor experience at a nearby hotel we were able to take care of you during your time in London. Thank you for your comments regarding the helpfulness of our team members, in particular the Front Desk Team, they will be greatly encouraged by your comments.

We look forward to hosting you for any future business trips you have to London.

Kind Regards,

Harun Dagli,
Hotel Manager
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Sheffield, United Kingdom
Top Contributor
63 reviews 63 reviews
32 hotel reviews
Reviews in 22 cities Reviews in 22 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 24, 2012

Stayed for 2 nights in a group of 6. Really well located for use of the tube and taxis. Straight opposite Hyde Park for a walk and through to Kensington Palace and High Street. Rooms were small but had all that was needed (in twins) Rooms did get very warm during the night and perhaps some kind of cooling system may be of use. It was a very nice building, sympathetically restored and maintained.
Didn't try breakfast as we went out to Kensington High St for some but it did smell v nice - although expensive, as is the bar! Overall a decent stay and at the right price would stay again

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, October 3, 2012
Dear PhoebeHuddersfield

Thank you for your review about your recent visit to us at Hilton London Hyde Park. I am sorry you found your room quiet warm at night, though it may interest you to know we do have air conditioning available in all of our guest rooms. On a more positive note, I agree that the hotel is very well positioned with ease of access to all parts on London either on foot or by public transport.

I was pleased that you and your party had an enjoyable stay and we do hope to see you at the hotel again soon.

Kind regards,

Harun Dagli,
Hotel Manager
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Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 23, 2012

Location was excellent. Hotel amenities clean and average but nothing flash. Some areas extremely run down but others lovely (e.g. breakfast area). Room very small but I hear that's just London. Internet hit and miss. Breakfast great. Staff lovely. Fire drill in the middle of the night.... not so fun. Price seemed excessive for what you get but it was our first time in London, so could be typical pricing. Overall a great stay and wouldn't hesitate to return.

Room Tip: Ask for a view of Hyde Park. We had a view of the building next door, so kept the curtains shut the...
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, September 27, 2012
Dear MeganSR

Thank you for your review of your stay at Hilton London Hyde Park. I would like to apologise for any disturbance caused during our fire alert at the hotel. However, I was very happy that you found the hotel well situated with service minded staff and that your experience with us was an enjoyable one.

I hope to welcome you back to the hotel on your next visit to London where we will be happy to try and organise a room with a view for you.

Kind Regards,

Harun Dagli,
Hotel Manager
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Calgary, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 18, 2012

We stayed at this hotel for 10 days (more fool us).
Our room was equipped with a queen bed, small desk, one chair, a stool, and a small table. The room was so small that only one side of the bed was accessible, and only one side had a night table.
The bathroom was so small that you could not sit straight on the toilet - had to have your legs off to one side so as to not hit the wall.
The shower (no bathtub) had a lot of black slime mold in it. We tried three times to get an extra blanket, but never did get it.
Room was said to have a "view" of Hyde Park, but the trees obscured all but the road in front.
As best we could tell, the bathroom was never vacuumed, and the bedroom was only "sapot" vacuumed.
Had to put the waste can in the middle of the room to get them to empty it.

Room Tip: Don't stay in this hotel. We spoke to several other travellers at other hotels and they did not...
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  • Stayed September 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, September 20, 2012
Dear Richard B

It was saddening to hear that this stay at Hilton London Hyde Park did not meet our usual service standards. We have tried to match your details with those in our system at the hotel but have been unable to do so. I would be delighted to receive an e-mail so that we could have the opportunity to discuss this stay in more detail and to restore your faith in Hilton London Hyde Park.

Please feel free to contact me at Harun.Dagli@Hilton.com and I will be happy to discuss your stay further.

Kind Regards,

Harun Dagli,
Hotel Manager
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Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed September 18, 2012 via mobile

Staying here this week as the Metropole is full unfortunately. Considering how close this is to other much much better Hilton's is a real surprise as the rates are the same. No recognition of hhonors gold member on arrival, no exec lounge, no gym.....the twin room allocated (I had booked a double) is adequate, clean but tired and far from value for money at this rate. How the room service menu which is the same as the Metropole's can be more expensive is another surprise. I'm a Hilton fan but would rather be in another brand (Novotel Paddington) than here. Proximity to the tube and to Hyde Park for a run are the only upsides. Hilton you need to invest some money in this place or sell it off.

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, September 27, 2012
Dear Sdbsjb,

I am sorry that this stay with us was not to the standards you would usually expect from Hilton. As a traditional building we are restricted in the extra space we have available and unfortunately we are unable to offer an executive lounge or gym as mentioned, though this is not something that we promote as offering. Thank you for your feedback and I will be sure to share this with the team in order to help improve our service in the areas mentioned.

We would appreciate the chance to host you again on a return visit to London so that you can see the improvements that we are making at the hotel.

Kind Regards,

Harun Dagli,
Hotel Manager
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Swindon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 17, 2012

Stayed for one night at this Hilton and you get what you pay for. Rooms are a lttle on the small side but clean and of a good standard. Breakfast was really good and the Staff very professional and helpful.
The location makes this hotel a great choice. It is above the bayswater tube station and across from Hyde park. You cannot hear the tube and it's nice to come out of the tube and straight into the hotel at night.
Overal a good hotel in a great location.

Room Tip: Get a room up high with a Park view
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HydeParkHotelManager, General Manager at Hilton London Hyde Park, responded to this review, September 23, 2012
Dear Mick1966

Many thanks for your review of your stay at Hilton London Hyde Park. At the hotel we pride ourselves on the service we offer to our guests, so I am glad that you found your stay enjoyable and that the service you received was of a high standard. The hotel is indeed well located with excellent transport links and local attractions, I am glad you were able to take advantage of these during your visit.

On your next trip to London we would be happy to host you again.

Kind Regards,

Harun Dagli,
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton London Hyde Park

Address: 129 Bayswater Road, London W2 4RJ, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#310 Family Hotel in London
#314 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton London Hyde Park 4*
Number of rooms: 132
Official Description (provided by the hotel):
Situated opposite the Royal Parks of Hyde Park and Kensington Gardens. Enjoy relaxing walks through the park or why not visit the Royal residence of Kensington Palace which is only a few minutes walk away. Fashionable Notting Hill and Portobello Market within a short walking distance Oxford street is located 15 minutes walk from the hotel World famous department store Harrods is nearby All of London's main attractions are located within 20 minutes from the hotel. ... more   less 
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Also Known As:
Hilton London Hyde Park Hotel London
Hilton International London
London Hilton
Hilton London Hyde Park England

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