This is a great hotel and clearly has a place in people's hearts for when they are doing business here. I think as a result, they are wired to service that need. This becomes clear when you try to experience it over the weekend.
Support = awkward
The moment you check in they are offering to up-sell you on your room type and pushing their spa services. This is not that uncommon, but in this case it is a contant hum. I got asked about it when I checked in, I got asked about it when I was asking for directions, and I got asked about it again when I checked-out ("So did you get to try the spa?").
Having eaten there several times in the past, I choose to explore the food scene, but every time I asked they tried to have me eat in the hotel. Each time I specifically said I was looking to expand my options outside of the hotel, but got no different response. On Sunday, I tried to get a recommendation for a late breakfast around 11:30 and was told it was too late. Instead I got a whole bunch of standard tourist recommendations that lacked any nuance or subtlety. There was no additional knowledge of a local bistro that works well on the weekend like some of the great concierges tend to have. A quick search on foursquare showed five places all within walking distance.
The highlights were the front door staff who were great getting me checked in and out of the hotel with my heavy bags. These guys are all champs and I really appreciated all of the additional touches that really made my life easier.
The rooms are good but not great. If you are expecting hyper-luxury like some of the other Four Seasons try again. They are well used, but very tastefully done. But even given that, they are very comfortable, roomy and a great place to crash after exploring the city.
Again, as I reflected on why it missed my expectations, I realized that what I was looking for was a more weekend experience and the skills I was tapping into where people who knew how to quickly service the needs of very busy business professionals. I would probably stay here during the week when I am on business as I think they would be great.
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- Also Known As:
- 4 Seasons Hotel Canary Wharf
- Four Seasons Canary Wharf
- Four Seasons London
- London Four Seasons
- Four Seasons Hotel London At Canary Wharf England