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“lovely hotel, lovely staff” 5 of 5 stars
Review of Eden Plaza Kensington

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Eden Plaza Kensington
3.0 of 5 Hotel   |   68 - 69 Queens Gate | South Kensington, London SW7 5JT, England (Knightsbridge / South Kensington)   |  
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Hotel amenities
Ranked #656 of 1,065 Hotels in London
Dublin, Ireland
2 reviews
“lovely hotel, lovely staff”
5 of 5 stars Reviewed February 13, 2013

we spent 5 nights in this hotel from the 16th to 21st january. The staff were very helpful and allowed us to book in early for an extra £10.00. the staff also advised us on where to go and where to eat. after looking on trip advisor, we were a bit worried after seeing all the bad reviews however we didnt have any problems at all. close too all the main attractions and a short ride by tube to the theatre. the rooms are small but if you are there to see london, it doesnt matter how big the rooms are as it is somewhere to lay your head!! hotel was very clean and the maids would clean the rooms on a daily basis. didnt hear any of the traffic. we also had two more guests join us for one night and the staff were very helpful arranging another room on the same floor for them at short notice. the staff were very helpful in printing off our boarding passes and the wifi WAS free!! we would only be too happy to book with them again. All the staff were friendly as was the manager who we met on our last day. thank you for a lovely stay. we will be back!!

Room Tip: we stayed on the 5th floor. it was very quiet.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
London, United Kingdom
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 3, 2013

We stayed here for four nights, and have only positive things to say about the hotel. The location is very convenient to two different tube stops, and is very very close to the Natural History Museum and the Victoria & Albert Museum (both free attractions).

The staff were friendly and provided us with a map of the city and information on our arrival, and there was always someone at the front desk whenever we left or returned to the hotel.

The room was clean and modern (a bit small, but that is what we expected for the location and it didn't impact on our stay at all), and was reasonably priced when compared to other hotels in London.

In short, very good value for money accommodation, would highly recommend and would stay there again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eastbourne, United Kingdom
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 2, 2013

perfect hotel for London attractions, museums, nightlife, Gloucester road tube close by. staff very friendly, hotel very clean, , double room small , but hey we only slept in it , after being out all day and most of night. clean towels every day, hardly any noise from traffic, which i thought there would be, unless we were tired lol and didn't hear it. bed very comfy. bathroom and shower were very clean, great little gem will use this one again on future visits. Well done and a good price for 2 nights , we didn't have breakfast because we wanted to sleep in but 5 mins walk and you got all the usual eatery's

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hull
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 29, 2013

This hotel was convenient for a nearby exhibition at Olympia, as well as many tourist attractions. I got a single room at a reduced rate and I was very impressed. My room was in the basement and was modern, very clean and quiet for a hotel room in London. The room was compact but I didn't have any large suitcases so the room felt fine. I didn't bother with the continental breakfast as there were cheaper and better alternatives nearby.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 27, 2013

Like other reviewers I found the room very small but considering how much I paid then I thought it was good value for money. The room was clean, water hot and clean towels provided every day. Staff were friendly and the hotel is in an excellent location and 5 mins from tube station.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Leeds, United Kingdom
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2013

We stayed here in November 2012, We will be staying again! The hotel itself is a lovely clean fresh interior, the rooms are spotlessly clean, Staff are polite and very helpful. We stayed two nights, the first night our room was a tiny double, but this is prime London! We asked if there was a bigger room for or second night and the staff obliged and got us a lovely room on the top floor. Close to the natural history museums, v and a, easy access to South Kensington tube, 10 min walk to Kensington Palace Gardens, all in all a great hotel for a few nights.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Athens (now), Born in Kassiopi
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 16, 2013

Hello all,

I'll try to write a clear review for the hotel in order to help you decide if you want to go or not.

I went to Eden Plaza at 9th of January 2013 and stayed there until the 14th.
Booked the hotel early on September and got a very good price.

So... Let's Start...

Location: PERFECT
Just 10mins walking to Glouchester Underground Station or South Kensington something that is really good. It is oposite the National History Museum which gives you a nice view to watch from window, and a small walk to go and visit it (Which is free to enter of course).
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Service: As good as it gets!
People are very helpful although from first sight you cannot recognize it. Their answers are straight and not with a smiley face. But if you understand people's culture around the world you might feel better.

The first day they explained everything to us, and informed us about some discounts on several sightseeings around london. (20% off in most of them).

Wanted to book some luggage from easyjet at last night and although it was overtime (1 at night) and would open again the next day at 6.00, the guy in the reception let us do our job and did not charge us. (2 Pounds / 15 minutes is the charge). He also gave us the solution of changing our room when asked the first day (you will understand why change room later on..).

Generally friendly and kind, but not much talking. (Which many times is better).

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Room: New but Small (I mean REALLY small).
We had read some reviews about menitoning that the room are small but could not imagine how small they would be. Entering the room it was a four-step hallway fitting one person (two people meeting there need traffic-lights and backward walking).

On the left when entering there was the door for the bathroom and next a tiny kind-of closet (no doors no drawers) just to put 4 jackets (don't take so many) and two pair of shoes. (Clothes stay in luggage). Adding that on this tiny thing they have stuck their safe. At the second step you make you enter the main part of the room (a tiny main part).

At the left is the bed (Double was booked), which fit 2 people if they are sleeping hugging each other or staying still while sleeping (forget personal space).

At the end of bed (1,80m) and right there is a small mirror desk with 3 drawers (one has the hair dryer, the second has the water boiler and two cups with coffee,sugar,tea and the third is for you to put just something in height of two wallets.

At the left there is a small space that fits one big luggage (Second is a problem). At the end there is a small window which has a cover and behind it the old wooden window that opens upwards. (If you stay next to it for long time you can freeze in winter).

The good part of the room is the bathroom, which of course is tiny too, but is new, clean, and has hot water all the time. Small cabin for shower (i'm happy i'm not tall or overweighted). Clean towels daily offered.

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Cleanliness: Clean and Tidy, but not for clean freaks.
Everything in the room at first sight look really clean and tidy. (They were even tide our clothes every day while being out.) At a closer look you could see some little stains at the pillow cases and sheets (not every day, as i said they were changing everything every day). Bathroom which is mainly important was perfectly clean.

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Sound: The old lady from the left might need to see a doctor and i hope the french couple at the right finally solved their argument.

As you can understand the walls are paper-thin and you could hear everything. From a person changing bed side, to a couple arguing for personal matters. (Lovers should take it under serious consideration if they respect others). Not much traffic noise but police siren can easily wake you up even if you are on the 6th floor.

---------------------------------------

WiFi: Still Trying to reach one bar of signal strength.
In services it is mentioned that there is a WiFi (Free) service in the hotel but where we stayed the signal strength was absent.

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Breakfast: 7 Pounds per day for Coffee - Toast - Tea - Juice (Continental Breakfast) / Did not try it. There are many places near where you can have your coffee and your muffin or your full english breakfast much cheaper than this.

---------------------------------------------

Conclusion: less luggage , less expectations and you're fine.

Hotels in centre of London are all kind of the same in this price ranges. So if you want a central hotel very close to the underground and in a quiet and safe area without spending a fortune then this kind of hotels are what you get and what you can expect. Although my review is kind of hard, i would go and visit again this hotel without a question. It is that this time i would know what i could expect.

I'm really sad i did not take photos to make it more clear about what i mention above but the morning i left had not time at all to do it. I hope i helped.

Room Tip: Family Rooms are the bigger sized, if you don't like your room ask for a change they will try to...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eden Plaza Kensington

Address: 68 - 69 Queens Gate | South Kensington, London SW7 5JT, England
Phone Number:
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
Ranked #656 of 1,065 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Eden Plaza Kensington 3*
Number of rooms: 76
Official Description (provided by the hotel):
Situated in Queens Gate, South Kensington, this newly refurbished 3 Star Deluxe Hotel offers a chic yet comfortable atmosphere in a fantastic location.Set opposite some of the most famous Museums in London - the Natural History, Science and Victoria & Albert Museums, the Hotel is just moments away from the shopping of Harrods and Harvey Nichols, the Serpentine Gallery, the Royal Albert Hall, Earls Court as well as Hyde Park and Kensington Palace/Gardens. So whether you are visiting for business or pleasure, the Eden Plaza Kensington is an ideal base for your stay in London. ... more   less 
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Also Known As:
Eden Plaza Kensington Hotel London
Eden Plaza London
Hotel Eden Plaza
Eden Plaza Hotel London
Eden Plaza Kensington London, England

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