The room (305) was very small , room for a double bed , and not much else. All very clean , bathroom modern and good shower. Choose the breakfast in the room , acceptable , but could be better (fresher crosiants !). Kellogs cereal , not some cheap immitation cereal. Note ten min walk from Tube at Bayswater , half hour from museums at South Ken , via Hyde Park.
Overall good value for the money.

I want to start but saying this room was a bargain! 4 adult girls in a great London location for £100.
Saying that, if I had paid full price I would have the following complaint:
* we had paid for bed and breakfast and when checking in the member of staff on reception encouraged us to have breakfast in our room due to the lack of space in the breakfast room. We were given a form to complete and hand back in before midnight. We asked about a cooked breakfast and the member of staff said yes just add how many you would like to the bottom of the page. We did this and handed it back at 7:30pm opting for our breakfast to arrive between 8:30-9:00am
* at 9:15 the following morning I called down to enquire where the breakfast was an was called back to say it was on its way
* our continental part of the breakfast was brought up soon after and we required when our cooked breakfast would arrive. The lady who delivered our continental breakfast said there would be an additional charge for cooked breakfast. We advised he that this wasn't the case as we have it included in our package but to bring it up anyway as we would just enquire on checkout.
*it was past 10:00am before our cooked breakfast arrived and the lady said that because they were so late our cooked breakfast would be free of charge.
* the breakfast was awful the "bacon" was not bacon
* on check out we were asked I pay for the breakfast, we explained that breakfast was included in our package and that it was so late that the delivery lady had said it was free for charge - obviously the staff do not communicate with each other.

So in summary, great hotel if you book
When it is reduced, good location but eat out for breakfast as you will be disappointed.

Four of us recently visit London for birthday celebrations and we got a deal for this hotel on laterooms for £99 for a 4 person room with breakfast. BARGAIN!

Reception was a little busy and we had to wait but no reason to complain as when it was a turn even though we were 4 hours early the gentleman on reception was happy to take our bags and store them until we could check in so off we went shopping :)

When we returned and went to our room we were really pleasantly surpised as at £25 each whioch is all it had cost us, it was great. Clean, enough room, very warm for the time of year and the bathroom was fine.

Worth noting the reception button on the phone doesn't work - they aren't ignoring you!

A small criticism would be that the gentleman we spoke to on reception told us our full english was included however it was not, only continental breakfast. We were also encourage to order this to our roon as the breakfast area ws small and were asked to select a time. It did come - an hour late and when it came we were advised the cooked breakfast was £2.50 extra each. However as it was an hr late there would be no charge. Having said all this, I would suggest only going for the continental anyway - the cooked breakfast was something to be desired. ALso, when we checked out there had been no communciation to receptio that our breakfast was not going to be charged due to the delay and we had to explain this when reception tried to charge us.

Overall however - if you overlook the breakfast! Cannot complain.Nice hotel in a great location. The original proce before the offer was £485 - I would absolutely NOT like to think we had paid this or my review would be very different however for what we paid, we got a great deal.

I stayed here on Thursday 7th-8th Feb 2013, We arrived at 2pm, our room was not quite ready & the reception was very sorry, we waited for about 15 mins and then the room was ready. I asked the receptionist if their was an iron in the room, she was not sure but said if not she will get me one. (there was an iron & board in room).

The lift to the floors s TINY i mean if your scared of lifts or small spaces would recommend not going in the lift (as it also makes funny noises). It just fit me & my hubby with 1 suitcase.

I'll be honest i was expecting a tiny room as generally in these hotels in this area they are quite small (but you pay for what you get in that location) but when we walked in i was literally like WOW, the room was very big & has 2 double beds, a small table & chairs, flat screen TV, dressing table, wardrobe, on-suit (with toiletries) & Tea/Coffee making stuff. The window was large & we had a view of the main street the room was very warm, i actually had to open the window as i was hot.

We had our break delivered to the room, we could choose the day before what we wanted & the time between we wanted it to come in the morning. We had croissant , bread roles, cheese, butter, jam, fruit, yogurts, juice, I had hot chocolate & the hubby had tea & boiled eggs. It was LOVELY & just the right amount to get you started on your day.

The check-out is 11am but we wanted to go see London before we get home, they were very happy to let us leave our suitcase with them, we picked it up at 5.30pm

All in alll i was very happy with this hotel & i will be using them again