I stayed here on Thursday 7th-8th Feb 2013, We arrived at 2pm, our room was not quite ready & the reception was very sorry, we waited for about 15 mins and then the room was ready. I asked the receptionist if their was an iron in the room, she was not sure but said if not she will get me one. (there was an iron & board in room).

The lift to the floors s TINY i mean if your scared of lifts or small spaces would recommend not going in the lift (as it also makes funny noises). It just fit me & my hubby with 1 suitcase.

I'll be honest i was expecting a tiny room as generally in these hotels in this area they are quite small (but you pay for what you get in that location) but when we walked in i was literally like WOW, the room was very big & has 2 double beds, a small table & chairs, flat screen TV, dressing table, wardrobe, on-suit (with toiletries) & Tea/Coffee making stuff. The window was large & we had a view of the main street the room was very warm, i actually had to open the window as i was hot.

We had our break delivered to the room, we could choose the day before what we wanted & the time between we wanted it to come in the morning. We had croissant , bread roles, cheese, butter, jam, fruit, yogurts, juice, I had hot chocolate & the hubby had tea & boiled eggs. It was LOVELY & just the right amount to get you started on your day.

The check-out is 11am but we wanted to go see London before we get home, they were very happy to let us leave our suitcase with them, we picked it up at 5.30pm

All in alll i was very happy with this hotel & i will be using them again

Having read some of the reviews, we arrived at the hotel with some trepidation, but soon changed our minds. A small but clean reception area and a friendly greeting from the receptionist, began to set our minds at rest. On entering our room, we found it to be an ample size for a 2 night stay, remembering we were in London and was not really going to spend an awful lot of time in there. Sufficient hangers in the wardrobe ( a bonus) shower room with complimentary, shampoo etc and tea and coffee facilities. A nice comfy bed with clean sheets. The only down side was the breakfast room was very small and on Sunday morning they couldnt accomodate all the guests , we were lucky as there was only the two of us and was easier to get a table, but for a family or friends of 3 or more, people were having to wait up to approx 20 mins for a table to become free ( Not good as you want to get on with your day) All in all though I would recommend this hotel. A convenient location to the City, 5 mins walk from the underground, Hyde Park 2 minute walk and 5 mins from Bayswater Road. What more do you want for a reasonably priced hotel

I only stayed two nights at this hotel during a work trip with two colleagues of mine and I have always considered going back for a leisure weekend.
The hotel was clean and comfortable, very well heated (it was the end of a very cold January) and the staff was nice and professional
The location is great as it is not far from the centre but in a quiet area.

I expected hotels in London to be small but when we got to this hotel and opened our room door the door literally hit the bed the room was so small. I could touch one wall with one hand and the other wall with the other hand at the same time. We stayed there in Jan 2013 for our "baby-moon" since we are expecting our first baby in February and I requested a larger room since I was 34 weeks pregnant but apparently that meant getting the smallest room physically possible. They are lucky I am really small because I could not imagine someone larger being able to even fit in the shower in that room.
The bed was decent and clean so that was fine but the walls had markings all over them. I seriously wish I would have spent more money on a better hotel. In order to dry off from the shower in the bathroom I had to put my leg onto the toilet from the shower (that had no tub). Also in order to get to and from the bathroom one person had to go into the bathroom so the other person could pass by. If it were just one person I am sure that it would have been easier but this room was ridiculous.

Oh and our shower did not drain so I had to turn the water on, rinse quick, turn the water off and wash and shave then turn the water back on quickly to rinse off. It was disgusting that I had to stand in water since it would not drain!

I would not stay in this hotel ever again. Thankfully the breakfast was included because that was nothing special either, it was all carbs and that is it. Basically we ate it because it was included and to fill us up to keep us from spending more money.

The walls to our bedroom must have been paper thin because you could literally hear everything, not to mention the fact that they put us in the room right next to the reception area so I never felt like I had any privacy whatsoever. You could hear all the conversations of others and you could hear the construction or trucks going by on the street outside. It was so noisy and unreal. I wanted to relax before our baby comes but this hotel did not let me do that at all.

Don't stay in this hotel if you actually want comfort because my husband and I were not comfortable in this hotel at all.