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“Nice but not extra ordinary” 4 of 5 stars
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
5.0 of 5 Hotel   |   30 Portman Square, London W1H 7BH, England (Marylebone)   |  
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Ranked #145 of 1,075 hotels in London
Chicago, Illinois
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Nice but not extra ordinary”
4 of 5 stars Reviewed October 10, 2013

Stayed for two nights. Location could be more convenient - the closest tube is a few blocks away. Room is pretty small and so is the bathroom (though it is in london); however, they are well appointed, but nothing so special for the value. As Hyatt diamond, breakfast and evening hors d'oeuvre at the club lounge were my favorite feature at this hotel. Full service and nice selection of spread.

Room Tip: Try to upgrade to a suite for more room.
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 29, 2013
I would like thank you for taking your time to write this review. We are very happy to read that you enjoyed our food offers and services at the Regency Club Lounge. We particularly value feedback from our loyal Hyatt guests.

Kind regards,

Michael J. Gray
General Manager
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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Dorking
Top Contributor
54 reviews 54 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed October 9, 2013

The welcome at Reception made us feel as if we were the only people in the world. Brilliant! Very helpful staff in all departments. The room (King Size bed overlooking Portman Square) was spacious with an excellent 'office' section, wifi, etc. Despite overlooking the street, the triple (maybe quadruple) sound glazing was so effective we did not hear a single vehicle during our entire stay. That said, there was a fair amount of door banging from other guests along the corridor (not much the hotel can do about that). A cup of coffee and a glass mug of hot chocolate for my wife in the bar cost £11.25, which seemed excessive even for an upmarket hotel in our view., but no doubt targeted at a wealthy clientele. Our only real complaint was that the bedside lights could only be switched on or off when the hall light was on. If you switched off the hall light, all other lights went out as well. When my wife tried to switch off the hall light, she had to grope her way back to bed in the dark, and then was not able to switch her bedside light on to read.
Otherwise, the hotel lives up to its reputation. We attended a special function and the food provided was superb. As regards breakfast, whatever your tastes, pretty much everything you could imagine was provided - fresh fruit, yoghurts, nuts, hams and meats, cheeses, muffins, Danish pastries and excellent cooked breakfasts as well. The eggs are always cooked fresh, which means they often come separately from what you have previously chosen from the mushrooms, tomatoes, bacon, and potatoes counter. Overall, a most enjoyable experience.

Room Tip: I imagine all rooms are excellent.
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 29, 2013
We would like to thank you for taking the time to write this review about your stay with us. We are delighted to read that you had a very warm welcome by our reception staff. We also would like to sincerely thank you for your compliments about our rooms, as well as our Food & Beverage outlets. However, I am very sorry to read that you experienced some noise disturbances by other guests and especially that you had troubles with the bedside lights. We do apologise for any inconvenience this may have caused and we look forward to welcoming you back again.

Kind regards,

Michael J. Gray
General Manager
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Fort Myers, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 8, 2013

The Churchill was very comfortable however it is pricy but then again it is in the heart of London. It was extremely clean, the staff were courteous and professional. The location is very central, just around the corner from Marble Arch and the Tube. If you walk over about a block and a half you come to Baker Street and there are a selection of eateries around there (eating in the Churchill can be a little pricy). If you walk another half block further you can get to the Wallace Collection. I don't think our room was as large as the Hyatt in Paris but it was large enough nonetheless with slippers and fluffy dressing gowns included.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 29, 2013
Thank you for taking the time to write this kind review and we are very pleased to read that you found your stay with us very comfortable and our staff ‘courteous and professional’.
We look forward to welcoming you back again in the near future!

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 6, 2013

A five star hotel that truly lives up to its five star rating
I am constantly amazed by the level of service offered by Hyatt and this Hyatt Regency in London was no exception.
Immediately upon walking through the front door and into the lobby one is met with an elegance, sophistication and charm not typical of most hotels.
My parents were traveling with me and as such a roll-away bed needed to be brought into the room. Between the ten or fewer minutes it took to check in and walk to our room, the roll-away was already set up.
My parents wanted to see a production while in London so I asked the concierge who told me there is a theater coordinator who takes care of this sort of request but she was gone for the day as it was nearly eight in the evening. He left a note for her to call our room the next day. Without fail, the woman rang us later that next day and had taken the liberty of setting aside three tickets for the show we wanted to see that evening.
It was quite rainy one of the days we walked around London and our shoes had taken a toll. We left a couple pairs outside the door of our room and the next day they were back on our feet looking clean and refreshed. There was no charge for this service.
One night I had difficulty connecting to the Internet. I called Guest Services but they were unable to resolve the issue so they called the actual Internet service provider who worked through the issue with me and connection was reestablished. I've never had this level of service provided by a hotel before.
The beds, as with any Hyatt I've stayed in before were amazingly comfortable and the pillows were perfect.
There is a sizable charge for connecting to the Internet but as a Hyatt Platinum member they wave this fee which is a nice perk.
The location of the hotel is a five minute walk from the red line, Marble Arch subway (underground) stop. From where we went in town, we generally had to transfer once or twice from different subway lines in order to get back to Marble Arch but it wasn't an issue as the tube runs quite smoothly. The hotel is in a nice part of town but it is a lengthy walk to get to the areas where most of the tourist sites are to be found. Piccadilly Circus is about 20 minutes by foot. Westminster Abbey and Parliament and about 30 minutes at a decent pace. I highly recommend taking the bus or the tube. I walked from the far side of the river Thames near the HMS Belfast (WWII ship now moored along the river as a tourist attraction) back to the hotel and it took about an hour and a half at a brisk pace.

Stayed September 2013, traveled with family
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Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 29, 2013
Thank you for taking the time to write this very kind review and entitling it 'amazing service, beautiful facility.' We are so pleased that you enjoyed all aspects of your stay and we would like to thank you for your continuous loyalty to Hyatt. We very much look forward to welcoming you back again in the near future.

Kind regards,

Michael J. Gray
General Manager
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 3, 2013

We were recently part of a tour group that stayed at the Churchill. Our room was fine - clean and quiet. We looked out over a restaurant - would have liked a park view but since we were part of a tour, I did not ask if that was an option. I agree with some of the others, the lobby was, at times, chaotic. My one complaint is that my husband drinks only decaffinated coffee - he always had to wait as though it is only brewed upon request. I cannot believe that only one customer requests decaf. Our one dinner there was wonderful and the staff attentive - especially since we were a group.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 7, 2013
We would like to thank you for taking the time to write this review. I have taken note of your comment regarding the decaffeinated coffee and have spoken to the restaurant team. I was delighted to read that you had a wonderful dinner and you found our staff ‘attentive’.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridgshire
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 3, 2013

I was recommended to stay at The Hyatt Regency The Churchill by a friend and how pleased was I that I took their advise. The location, the service and friendleness of the staff was second to none and then to find Molton Brown in the bathroom was fantastic and made my day. i would definately use this hotel again and would recommend that anybody looking to stay in a first class hotel in London chooses the Hyatt.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 7, 2013
Thank you for writing this kind review, we are delighted that you found us a ‘Great Recommendation.’ I was pleased to read that you found the ‘service and friendliness of the staff’ ‘second to none’. We very much look forward to welcoming you back again in the near future!

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 2, 2013

We had three nights here at the end of a long European family holiday. We had two wonderful, spacious (for London) rooms. The hotel was in an amazing position, was modern and the staff very welcoming. The breakfast buffet was incredible and free for children age under 10. The only improvement I could suggest would be some air conditioning in the gym. The room is quite small, heavily used and rather hot and stuff. Otherwise, the Churchill was excellent, and we will definitely stay there again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael G, General Manager at Hyatt Regency London - The Churchill, responded to this review, October 7, 2013
Thank you for taking the time to write this review and titling in a ‘Fabulous London Hotel.’ I am delighted that you enjoyed the last few days of your family holiday with us and you liked our ‘amazing position’ and found our staff welcoming and breakfast buffet ‘incredible.’ I have taken on board your comment regarding the air conditioning in the gym and spoken to the relevant teams. We very much look forward to welcoming you back in the future.

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#104 Romantic Hotel in London
#107 Luxury Hotel in London
#142 Business Hotel in London
#174 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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