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“Investiture Stay” 5 of 5 stars
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
5.0 of 5 Hotel   |   30 Portman Square, London W1H 7BH, England (Marylebone)   |  
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Ranked #173 of 1,054 Hotels in London
Certificate of Excellence
Kent, UK
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Investiture Stay”
5 of 5 stars Reviewed February 16, 2013

My family and I stayed at this wonderful hotel on the occasion of my recent Investiture at Buckingham Palace. Were fairly well travelled and have stayed in many 5 star and premium hotels worldwide but the service we received during our stay far surpassed what we expected.

As soon as we checked in, we were upgraded which was lovely but it didn't end there; more surprises were delivered to our room and we were made to feel so welcome by everyone, The General Manager, Mr Michael J Gray introduced himself and made us feel so welcome. The staff could not have been more attentive; their service was second to none,

The location is fabulous, the breakfast was plentiful and no matter what you desired, it was made available. The eggs benedict was cooked to perfection.

Our stay was faultless and we can't thank the General Manager and his staff enough for making our special occasion even more special. If there is a bench mark, this hotel sets it.

Thank you so very much.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you very much for your kind review on Trip Advisor. It was a pleasure to meet you and we really value your fabulous feedback. We are very much looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,288 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
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  • Italian first
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English first
Fredericksburg, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 15, 2013

this is my favorite hotel to stay at while in London. The beds are super comfy. i love to go down to the montegue for a delicious breakfast. its also right in the heart of west end and theres always lots to do

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you for taking the time to share you positive feedback. We are very happy to hear that our Hotel is your favourite in London and that you enjoyed the delicious breakfast in The Montagu.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 14, 2013

Rooms are spacious,very clean and room service was fantastic.Free upgrade upon arrival was also a big bonus with all the staff being really helpful and polite .Hyatt is extremely close to high street but yet very quiet and no traffic noise.Great getaway.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you very much for taking the time to share your experience. We are happy to hear that you appreciated your free upgrade and thought our room service was fantastic!
Thank you again and we hope to welcome you back in the near future.

King regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Uitgeest, The Netherlands
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed February 13, 2013

Location location location .........that"s the main issue .A perfect place in London for any visit.
From the minute you arrive the Churchill takes over and brings you in a luxery atmosphere.
Very well organised rooms with a lot of electrical contacts for phones,pads and computers..
A very clean and well layed out bathroom..small remark ...how does the shower works....??
The Gold passport Club provides excelent food and drinks. Breakfast in the morning is of a high quality but a bit noisy........If you leave you wonder when can I come back again..

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you sharing your great feedback. We are very proud of our fantastic location and we are happy to hear that you made the most of it! We are also very happy that you enjoyed our Regency Club Lounge and we hope to welcome you back in the near future.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed February 12, 2013

Reception looks amazing, Churchill bar is awesome if a little pricey. The rooms were awful, stayed on the fourth floor, needs serious refurb, gutted at paying the extortionate price which incidentally didnt even include breakfast!

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you for taking the time to share your experience with us and your very positive comments on our Churchill Bar and reception area. We have just refurbished The Churchill Bar & Terrace and it is quickly becoming one of London’s destination bars. Thank you for your feedback on our guest rooms, we have taken your comments on board and are currently refreshing the rooms.

Thank you again and we hope to welcome you back again.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed February 10, 2013

We've just returned from a lovely 3 night stay at the Hyatt. The hotel's in a great location, close to the shops, restaurants and good public transport links.
Our room was spacious, clean, and even though it overlooked a busy road there was no traffic noise. I'd highly recommend getting access to the Regency Club lounge. Breakfast provided there was fresh and varied, and the canape and cocktail hour is a nice touch. The lounge does get busy and there can be a little wait to be seated, but the staff are polite and attentive (and deserve a medal for their patience when dealing with some of the more 'challenging' guests we witnessed there during our stay!)

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you for taking the time to share your feedback on your recent stay with us. We are very happy to hear to enjoy our Regency Club and appreciated our fantastic staff.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed February 10, 2013

Great location, a couple of cafes nearby for breakfast/coffee. Rooms were clean and comfortable. Hotel staff was great.Room service was excellent, we ordered the fish and chips. Would stay here again.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you for sharing your positive feedback and the great picture! We are so happy to hear you tried our excellent room service menu and that you enjoyed the fish and chips.

Thank you again and we are looking forward to welcoming back on your next visit to London.

King regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#109 Romantic Hotel in London
#112 Business Hotel in London
#130 Luxury Hotel in London
#155 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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