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Hyatt Regency London - The Churchill: Traveler Reviews

5.0 of 5
30 Portman Square, London W1H 7BH, England (Marylebone)
Hotel amenities
Hyatt Regency London - The Churchill
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84%
Ranked #107 of 1,077 hotels in London
Most recent review
5 of 5 stars Reviewed February 16, 2013
jats Kent, UK
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765 reviews from our community

Traveler rating
    424
    220
    76
    32
    13
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Families
134
 
Couples
255
 
Solo
73
 
Business
192
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Kent, UK
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
“Investiture Stay”
5 of 5 stars Reviewed February 16, 2013

My family and I stayed at this wonderful hotel on the occasion of my recent Investiture at Buckingham Palace. Were fairly well travelled and have stayed in many 5 star and premium hotels worldwide but the service we received during our stay far surpassed what we expected.

As soon as we checked in, we were upgraded which was lovely but it didn't end there; more surprises were delivered to our room and we were made to feel so welcome by everyone, The General Manager, Mr Michael J Gray introduced himself and made us feel so welcome. The staff could not have been more attentive; their service was second to none,

The location is fabulous, the breakfast was plentiful and no matter what you desired, it was made available. The eggs benedict was cooked to perfection.

Our stay was faultless and we can't thank the General Manager and his staff enough for making our special occasion even more special. If there is a bench mark, this hotel sets it.

Thank you so very much.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jats about Hyatt Regency London - The Churchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 26, 2013
Thank you very much for your kind review on Trip Advisor. It was a pleasure to meet you and we really value your fabulous feedback. We are very much looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Love This Hotel”
5 of 5 stars Reviewed February 15, 2013

this is my favorite hotel to stay at while in London. The beds are super comfy. i love to go down to the montegue for a delicious breakfast. its also right in the heart of west end and theres always lots to do

  • Stayed April 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 26, 2013
Thank you for taking the time to share you positive feedback. We are very happy to hear that our Hotel is your favourite in London and that you enjoyed the delicious breakfast in The Montagu.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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Malta
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Luxury city break”
5 of 5 stars Reviewed February 14, 2013

Rooms are spacious,very clean and room service was fantastic.Free upgrade upon arrival was also a big bonus with all the staff being really helpful and polite .Hyatt is extremely close to high street but yet very quiet and no traffic noise.Great getaway.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 26, 2013
Thank you very much for taking the time to share your experience. We are happy to hear that you appreciated your free upgrade and thought our room service was fantastic!
Thank you again and we hope to welcome you back in the near future.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
“a modern hotel with a high level of comfort”
4 of 5 stars Reviewed February 13, 2013

Location location location .........that"s the main issue .A perfect place in London for any visit.
From the minute you arrive the Churchill takes over and brings you in a luxery atmosphere.
Very well organised rooms with a lot of electrical contacts for phones,pads and computers..
A very clean and well layed out bathroom..small remark ...how does the shower works....??
The Gold passport Club provides excelent food and drinks. Breakfast in the morning is of a high quality but a bit noisy........If you leave you wonder when can I come back again..

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 26, 2013
Thank you sharing your great feedback. We are very proud of our fantastic location and we are happy to hear that you made the most of it! We are also very happy that you enjoyed our Regency Club Lounge and we hope to welcome you back in the near future.

King regards,

Michael J. Gray
General Manager
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Maidstone, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
“Expensive!”
3 of 5 stars Reviewed February 12, 2013

Reception looks amazing, Churchill bar is awesome if a little pricey. The rooms were awful, stayed on the fourth floor, needs serious refurb, gutted at paying the extortionate price which incidentally didnt even include breakfast!

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by kell2203 for London
Ask kell2203 about Hyatt Regency London - The Churchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 26, 2013
Thank you for taking the time to share your experience with us and your very positive comments on our Churchill Bar and reception area. We have just refurbished The Churchill Bar & Terrace and it is quickly becoming one of London’s destination bars. Thank you for your feedback on our guest rooms, we have taken your comments on board and are currently refreshing the rooms.

Thank you again and we hope to welcome you back again.

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hyatt Regency London - The Churchill

Also Known As:
Hyatt Regency London - The Churchill Hotel
Hyatt Regency London - The Churchill Hotel London
Hyatt Regency London
Hyatt London The Churchill
Hyatt London
London Hyatt
Hyatt Regency London - The Churchill England
Address: 30 Portman Square, London W1H 7BH, England
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#72 Luxury Hotels in London
#93 Business Hotels in London
#105 Family Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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