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Hyatt Regency London - The Churchill: Traveler Reviews

5.0 of 5
30 Portman Square, London W1H 7BH, England (Marylebone)
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Hyatt Regency London - The Churchill
Ranked #103 of 1,081 hotels in London
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742 reviews from our community

Traveler rating
    411
    213
    73
    32
    13
See reviews for
Families
132
 
Couples
248
 
Solo
70
 
Business
187
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Birmingham, England, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent time at an excellent hotel”
5 of 5 stars Reviewed February 7, 2013

In November me and my partner spent 3 nights at this hotel. After changing rooms twice due to not having a view (which my partner thought he had paid for, it turns out he hadn't but we were kindly upgraded anyway!) and then due to loud building work we moved to the 7th floor and were allowed to benefit from the private lounges, free breakfast and canopes! We had a great stay, all staff were fantastic especially Toby on reception. Great location for tourists too close to a tube station. Will definitely stay again after saving up!

Room Tip: If you can splurge out for the 7th or 8th floor it's well worth it!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Rhian L about Hyatt Regency London - The Churchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 14, 2013
Thank you for sharing your thoughts on your stay with us. We are happy to hear that after initial setbacks, you were able to fully appreciate all that our Hotel has to offer, notably our Regency Club, great location and very friendly staff.

Thank you again and we hope to welcome you and your partner back soon.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A Pleasure From Start To Finish”
5 of 5 stars Reviewed February 6, 2013

We stayed at The Churchill for my Husbands birthday as a (belated) celebration and I am so glad we did. Having stayed at various Hyatts in the US I was keen to see how this compared to the Regency at Century City in LA, it surpised my expectations on every level. We stayed in one of the Club Rooms on the 7th Floor. As I had mentioned it was for a celebrationat time of bboking, we had a gorgeous complimentary Birthday chocolate cake delivered to our room which went very well with the Champagne which was in the room when we arrived. I would recommend one of the Club Rooms as the Regency club with two lounges (one for just adults) is worth the extra money for having somewhere to relax with a coffee, juice or later in the day a glass of wine.
Breakfast in the Regency Club is the normal buffett style with a good chioce of cereals, fruit etc.
We ate at The Montagu on Friday night and the addition of a pianist was pleasant without being too obtrusive. Food was a good quality and choice with an extensive wine list, perhaps more wines by the glass would be good. Drinks in The Churchill bar were at a price you'd expect for a central London Hotel - Cocktails £15.00, G&T - £12.00. Comfortable atmosphere - sit by the fire if you feel the cold like me.
The most important part of this hotel is the Staff. On every level they are helpful, friendly and attentive. They create an atmosphere that is professional without being stuffy. I can't wait to return.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Fairyonvacation about Hyatt Regency London - The Churchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 26, 2013
Thank you very much for taking the time to share your experience. I am was delighted to hear that your stay was us was a success! We are very much looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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Carlisle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“one of the best Hyatt!”
5 of 5 stars Reviewed February 4, 2013

The location of the hotel is just perfect. Just 2 mins walk to the Underground station and Oxford Street. You could easily walk from the hotel to Hyde Park or Piccadilly Circus. The restaurant and the food is good. Service through the hotel is friendly and efficient. The Regency Club room was fabulous with Molton Brown toiletries, complementary internet, great view and the Regency Club Lounges which served tea, coffee, wine and light snacks from 7am till 11pm. Overall it's a great hotel!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask emilychimili about Hyatt Regency London - The Churchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 14, 2013
Thank you for taking the time to share your feedback on your recent stay with us. We are delighted that you enjoyed our location and our Regency Club facilities.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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Northern Ireland
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
“Excellent hotel”
5 of 5 stars Reviewed February 3, 2013

My husband and I stayed in this hotel for our wedding anniversary. We were delighted to get an upgraded room with complimentary champagne and fruit. The staff were so attentive and the room was really nicely decorated with a large and comfortable bed. We had room service breakfast one morning which was delicious. We didn't eat in the hotel save for breakfast but enjoyed the setting and atmosphere of the hotel bar. The hotel was in a perfect location - close to the tube and to the shops on Oxford Street. We really enjoyed our stay in this hotel and would highly recommend it.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask LAH24 about Hyatt Regency London - The Churchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
February 14, 2013
Thank you very much for taking the time to share your experience on your stay with us. We are very happy to hear that you appreciated your room and delicious breakfast! We do indeed have a fantastic location in the heart of London and we are very proud of our new Churchill Bar & Terrace.

Thank you again and we hope to welcome you back for your next wedding anniversary.

King regards,

Michael J. Gray
General Manager
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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“A Splendid Stay in the Heart of London”
5 of 5 stars Reviewed February 3, 2013

We spent two nights here for a special occasion. Our room overlooked the gardens on the square and was well decorated and very comfortable. I would particularly recommend the 'Sex and the City' afternoon tea, it was great fun with a New York theme; pastrami on rye, lox and cream cheese bagels, mini hot dogs and burgers and delicious cakes. The flirtini cocktails (vodka, champagne and pineapple juice) were tasty and potent. I cannot fault the level of service and the attentiveness of the staff. We certainly hope to be back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JonVanner about Hyatt Regency London - The Churchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review
March 1, 2013
Thank you very much for your lovely comments. We are delighted to hear that you enjoyed our 'Sex and the City' Afternoon Tea and hope to welcome you back to our Hotel very soon.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Hyatt Regency London - The Churchill

Also Known As:
Hyatt Regency London - The Churchill Hotel
Hyatt Regency London - The Churchill Hotel London
Hyatt Regency London
Hyatt London The Churchill
Hyatt London
London Hyatt
Hyatt Regency London - The Churchill England
Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#72 Luxury Hotels in London
#89 Business Hotels in London
#107 Family Hotels in London
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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