The location of the hotel is just perfect. Just 2 mins walk to the Underground station and Oxford Street. You could easily walk from the hotel to Hyde Park or Piccadilly Circus. The restaurant and the food is good. Service through the hotel is friendly and efficient. The Regency Club room was fabulous with Molton Brown toiletries, complementary internet, great view and the Regency Club Lounges which served tea, coffee, wine and light snacks from 7am till 11pm. Overall it's a great hotel!

My husband and I stayed in this hotel for our wedding anniversary. We were delighted to get an upgraded room with complimentary champagne and fruit. The staff were so attentive and the room was really nicely decorated with a large and comfortable bed. We had room service breakfast one morning which was delicious. We didn't eat in the hotel save for breakfast but enjoyed the setting and atmosphere of the hotel bar. The hotel was in a perfect location - close to the tube and to the shops on Oxford Street. We really enjoyed our stay in this hotel and would highly recommend it.

We spent two nights here for a special occasion. Our room overlooked the gardens on the square and was well decorated and very comfortable. I would particularly recommend the 'Sex and the City' afternoon tea, it was great fun with a New York theme; pastrami on rye, lox and cream cheese bagels, mini hot dogs and burgers and delicious cakes. The flirtini cocktails (vodka, champagne and pineapple juice) were tasty and potent. I cannot fault the level of service and the attentiveness of the staff. We certainly hope to be back.

The Hyatt is our normal choice when stopping overnight in town. It is expensive but in a great location very close to Oxford Street and only 15mins walk from Paddington. Parking is also available on site, which I've used quite a few times.

A couple of issues this time. Firstly my minibar was empty, not velvet a bottle of water. Rang down to room service which just kept ringing out. The second was the room smelt of smoke, quite fresh smoke too. As an ex.smoker, I am sensitive to this. The last issue was the proximity of the room to the elevators which I could hear, but in all honesty didn't really cause a problem.

The service at reception is usually quite slow and you'll need to be explicit what type of beds you want, whether twin, king etc and whether you want a smoking or nonsmoking room - especially if you book through an online travel agent.