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“A Pleasure From Start To Finish” 5 of 5 stars
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
5.0 of 5 Hotel   |   30 Portman Square, London W1H 7BH, England (Marylebone)   |  
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Ranked #193 of 1,065 Hotels in London
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A Pleasure From Start To Finish”
5 of 5 stars Reviewed February 6, 2013

We stayed at The Churchill for my Husbands birthday as a (belated) celebration and I am so glad we did. Having stayed at various Hyatts in the US I was keen to see how this compared to the Regency at Century City in LA, it surpised my expectations on every level. We stayed in one of the Club Rooms on the 7th Floor. As I had mentioned it was for a celebrationat time of bboking, we had a gorgeous complimentary Birthday chocolate cake delivered to our room which went very well with the Champagne which was in the room when we arrived. I would recommend one of the Club Rooms as the Regency club with two lounges (one for just adults) is worth the extra money for having somewhere to relax with a coffee, juice or later in the day a glass of wine.
Breakfast in the Regency Club is the normal buffett style with a good chioce of cereals, fruit etc.
We ate at The Montagu on Friday night and the addition of a pianist was pleasant without being too obtrusive. Food was a good quality and choice with an extensive wine list, perhaps more wines by the glass would be good. Drinks in The Churchill bar were at a price you'd expect for a central London Hotel - Cocktails £15.00, G&T - £12.00. Comfortable atmosphere - sit by the fire if you feel the cold like me.
The most important part of this hotel is the Staff. On every level they are helpful, friendly and attentive. They create an atmosphere that is professional without being stuffy. I can't wait to return.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 26, 2013
Thank you very much for taking the time to share your experience. I am was delighted to hear that your stay was us was a success! We are very much looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Carlisle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2013

The location of the hotel is just perfect. Just 2 mins walk to the Underground station and Oxford Street. You could easily walk from the hotel to Hyde Park or Piccadilly Circus. The restaurant and the food is good. Service through the hotel is friendly and efficient. The Regency Club room was fabulous with Molton Brown toiletries, complementary internet, great view and the Regency Club Lounges which served tea, coffee, wine and light snacks from 7am till 11pm. Overall it's a great hotel!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you for taking the time to share your feedback on your recent stay with us. We are delighted that you enjoyed our location and our Regency Club facilities.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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Northern Ireland
Senior Contributor
39 reviews 39 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 3, 2013

My husband and I stayed in this hotel for our wedding anniversary. We were delighted to get an upgraded room with complimentary champagne and fruit. The staff were so attentive and the room was really nicely decorated with a large and comfortable bed. We had room service breakfast one morning which was delicious. We didn't eat in the hotel save for breakfast but enjoyed the setting and atmosphere of the hotel bar. The hotel was in a perfect location - close to the tube and to the shops on Oxford Street. We really enjoyed our stay in this hotel and would highly recommend it.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you very much for taking the time to share your experience on your stay with us. We are very happy to hear that you appreciated your room and delicious breakfast! We do indeed have a fantastic location in the heart of London and we are very proud of our new Churchill Bar & Terrace.

Thank you again and we hope to welcome you back for your next wedding anniversary.

King regards,

Michael J. Gray
General Manager
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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 3, 2013

We spent two nights here for a special occasion. Our room overlooked the gardens on the square and was well decorated and very comfortable. I would particularly recommend the 'Sex and the City' afternoon tea, it was great fun with a New York theme; pastrami on rye, lox and cream cheese bagels, mini hot dogs and burgers and delicious cakes. The flirtini cocktails (vodka, champagne and pineapple juice) were tasty and potent. I cannot fault the level of service and the attentiveness of the staff. We certainly hope to be back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, March 1, 2013
Thank you very much for your lovely comments. We are delighted to hear that you enjoyed our 'Sex and the City' Afternoon Tea and hope to welcome you back to our Hotel very soon.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Senior Contributor
44 reviews 44 reviews
34 hotel reviews
Reviews in 22 cities Reviews in 22 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed February 3, 2013

The Hyatt is our normal choice when stopping overnight in town. It is expensive but in a great location very close to Oxford Street and only 15mins walk from Paddington. Parking is also available on site, which I've used quite a few times.

A couple of issues this time. Firstly my minibar was empty, not velvet a bottle of water. Rang down to room service which just kept ringing out. The second was the room smelt of smoke, quite fresh smoke too. As an ex.smoker, I am sensitive to this. The last issue was the proximity of the room to the elevators which I could hear, but in all honesty didn't really cause a problem.

The service at reception is usually quite slow and you'll need to be explicit what type of beds you want, whether twin, king etc and whether you want a smoking or nonsmoking room - especially if you book through an online travel agent.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you very much for taking the time to share your experience and photos. We would like to thank you for your continued loyalty and we are saddened to hear about your issues. Please may I assure you that we have spoken with the management of these departments and they have taken your comments very seriously.

Thank you again and we do hope to welcome you back in the near future.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 29 cities Reviews in 29 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 23, 2013

Nice hotel. Very close to Park Lane and to good areas for going out to dinner. Hotel is very nice with a great restaurant. The service is really good, professionals.... I really recommend it for business stay, if you´ve got the money. Art is important too for the Hotel, having an agreement with the Satchi Galery.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 24, 2013
Thank you for taking the time to share your thoughts on your stay with us and for your kind words. We are very proud of our location in the heart of London and very proud of our lovely restaurant The Montagu. Please come and see our new Saatchi exhibition opening at the end of February!

Thank you again and we look forward to welcoming you back soon.

Kind regards,

Michael J.Gray
General Manager
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La Jolla, California
Top Contributor
67 reviews 67 reviews
55 hotel reviews
Reviews in 46 cities Reviews in 46 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed January 20, 2013

We had a nice 2-day stay at the Hyatt. We arranged pickup from Heathrow using their limo service. It was a bit pricey but worth it. The driver gave us a quick tour of the immediate area and helped orient us.

The staff at the hotel was excellent. The check in was quick and painless. We used Hyatt points to upgrade to club level. It was worth it. We had a nice King bed. The room was of Hyatt quality and clean and quiet.

The tub didn't drain well, but we calle downstairs and they quickly fixed the problem. The club rooms included a contiental breakfast that was extensive and it also included bacon and eggs.

We ate at a local pub and it was close to the tubes station. It was close to shopping on Oxford street.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, March 1, 2013
Thank you very much for taking the time to share your feedback. We are happy to hear that you enjoyed your stay and our fantastic breakfast in The Montagu.

Thank you again and we do hope to welcome you back soon.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#100 Romantic Hotel in London
#141 Luxury Hotel in London
#167 Business Hotel in London
#177 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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