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“one of the best Hyatt!” 5 of 5 stars
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
5.0 of 5 Hotel   |   30 Portman Square, London W1H 7BH, England (Marylebone)   |  
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Ranked #149 of 1,073 hotels in London
Carlisle, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“one of the best Hyatt!”
5 of 5 stars Reviewed February 4, 2013

The location of the hotel is just perfect. Just 2 mins walk to the Underground station and Oxford Street. You could easily walk from the hotel to Hyde Park or Piccadilly Circus. The restaurant and the food is good. Service through the hotel is friendly and efficient. The Regency Club room was fabulous with Molton Brown toiletries, complementary internet, great view and the Regency Club Lounges which served tea, coffee, wine and light snacks from 7am till 11pm. Overall it's a great hotel!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you for taking the time to share your feedback on your recent stay with us. We are delighted that you enjoyed our location and our Regency Club facilities.

Thank you again and we are looking forward to welcoming you back soon.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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Northern Ireland
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed February 3, 2013

My husband and I stayed in this hotel for our wedding anniversary. We were delighted to get an upgraded room with complimentary champagne and fruit. The staff were so attentive and the room was really nicely decorated with a large and comfortable bed. We had room service breakfast one morning which was delicious. We didn't eat in the hotel save for breakfast but enjoyed the setting and atmosphere of the hotel bar. The hotel was in a perfect location - close to the tube and to the shops on Oxford Street. We really enjoyed our stay in this hotel and would highly recommend it.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you very much for taking the time to share your experience on your stay with us. We are very happy to hear that you appreciated your room and delicious breakfast! We do indeed have a fantastic location in the heart of London and we are very proud of our new Churchill Bar & Terrace.

Thank you again and we hope to welcome you back for your next wedding anniversary.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 3, 2013

We spent two nights here for a special occasion. Our room overlooked the gardens on the square and was well decorated and very comfortable. I would particularly recommend the 'Sex and the City' afternoon tea, it was great fun with a New York theme; pastrami on rye, lox and cream cheese bagels, mini hot dogs and burgers and delicious cakes. The flirtini cocktails (vodka, champagne and pineapple juice) were tasty and potent. I cannot fault the level of service and the attentiveness of the staff. We certainly hope to be back.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, March 1, 2013
Thank you very much for your lovely comments. We are delighted to hear that you enjoyed our 'Sex and the City' Afternoon Tea and hope to welcome you back to our Hotel very soon.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
Reviews in 22 cities Reviews in 22 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed February 3, 2013

The Hyatt is our normal choice when stopping overnight in town. It is expensive but in a great location very close to Oxford Street and only 15mins walk from Paddington. Parking is also available on site, which I've used quite a few times.

A couple of issues this time. Firstly my minibar was empty, not velvet a bottle of water. Rang down to room service which just kept ringing out. The second was the room smelt of smoke, quite fresh smoke too. As an ex.smoker, I am sensitive to this. The last issue was the proximity of the room to the elevators which I could hear, but in all honesty didn't really cause a problem.

The service at reception is usually quite slow and you'll need to be explicit what type of beds you want, whether twin, king etc and whether you want a smoking or nonsmoking room - especially if you book through an online travel agent.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, February 14, 2013
Thank you very much for taking the time to share your experience and photos. We would like to thank you for your continued loyalty and we are saddened to hear about your issues. Please may I assure you that we have spoken with the management of these departments and they have taken your comments very seriously.

Thank you again and we do hope to welcome you back in the near future.

King regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 23, 2013

Nice hotel. Very close to Park Lane and to good areas for going out to dinner. Hotel is very nice with a great restaurant. The service is really good, professionals.... I really recommend it for business stay, if you´ve got the money. Art is important too for the Hotel, having an agreement with the Satchi Galery.

  • Stayed February 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 24, 2013
Thank you for taking the time to share your thoughts on your stay with us and for your kind words. We are very proud of our location in the heart of London and very proud of our lovely restaurant The Montagu. Please come and see our new Saatchi exhibition opening at the end of February!

Thank you again and we look forward to welcoming you back soon.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Jolla, California
Top Contributor
69 reviews 69 reviews
57 hotel reviews
Reviews in 47 cities Reviews in 47 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed January 20, 2013

We had a nice 2-day stay at the Hyatt. We arranged pickup from Heathrow using their limo service. It was a bit pricey but worth it. The driver gave us a quick tour of the immediate area and helped orient us.

The staff at the hotel was excellent. The check in was quick and painless. We used Hyatt points to upgrade to club level. It was worth it. We had a nice King bed. The room was of Hyatt quality and clean and quiet.

The tub didn't drain well, but we calle downstairs and they quickly fixed the problem. The club rooms included a contiental breakfast that was extensive and it also included bacon and eggs.

We ate at a local pub and it was close to the tubes station. It was close to shopping on Oxford street.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, March 1, 2013
Thank you very much for taking the time to share your feedback. We are happy to hear that you enjoyed your stay and our fantastic breakfast in The Montagu.

Thank you again and we do hope to welcome you back soon.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 16, 2013

I am a troublesome and hard to please guest. Worked in events and hospitality for 25 years. Seen the best and the worst in hotels, meeting spaces, hospitality, catering, running events, nationally and internationally and long in the tooth enough to be bored by staying in yet another hotel.

In short, it takes much for me to take notice,

I stayed Monday evening for an industry event sponsored to get very generously, by Hyatt Regency and a fabulous breakfast to follow.

A high standard in consistency of service, offer and attention to detail is precious and what you pay for especially on Park Lane. If you work in the industry you know that looking this good and smooth takes a lot of investment in your staff your product and hard work. Goodness me, if you stay here, you really do get what you pay for.

Oh, and an the added bonus of stunning pieces from the Saatchi collection - particularly the Chris Irvine behind reception. When I asked about it, immediately presented from reception were details of all the Saatchi exhibits.

That's service but most importantly, thinking about what your customer wants. And how the Hyatt makes its mark.

Absolutely brilliant!

Room Tip: All rooms are the same size, good size.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 24, 2013
I would like to thank you personally for your wonderful feedback on our hotel and for having taken the time to share it. We are so happy that you enjoyed your stay with us to the fullest. We also love exhibiting the stunning artwork from the Saatchi Gallery in our hotel. Please do come and see our new exhibition opening at the end of February!

Thank you again and we are looking forward to welcoming you back as soon as possible!

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#108 Romantic Hotel in London
#110 Luxury Hotel in London
#141 Business Hotel in London
#141 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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