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“Clean upscalish in good location - but no free wifi” 4 of 5 stars
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
5.0 of 5 Hotel   |   30 Portman Square, London W1H 7BH, England (Marylebone)   |  
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Ranked #193 of 1,065 Hotels in London
Copenhagen, Denmark
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
“Clean upscalish in good location - but no free wifi”
4 of 5 stars Reviewed December 4, 2012 via mobile

This is a super hotel. Clean and upscale. Given the relatively high price it's fair value but nothing more. Good location close to Marble Arch and tube station. Free wifi but not in rooms which is annoying. All in all recommendable.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 21, 2013
Thank you for taking the time to share your thoughts on our hotel. We are indeed very proud of our location and we are delighted to hear that you find our services to be ‘superb’. Please be sure to visit our Escape Bar bar on your next visit for free internet.

Thank you and we hope to see you again soon.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
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English first
Palm Springs, California
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 4, 2012

What we liked:
The location was really convenient to tube stations and particularly Oxford Street (2 blocks away). We walked back from a play at the Gielgud and it was actually faster than the cab going over. The rooms were a nice size, clean and comfortable. The shower/tub can be a challenge due to the height of the tub so if there is any mobility issue, ask for one of the rooms designed for mobility impaired (there are only a couple so reserve in advance). Would definitely stay there again. The free wi-fi in the lobby was a great bonus. Staff was helpful.

What could be better:
Some of the services were outrageously expensive (don't even think about making a phone call). The restaurant staff was really good for the most part but it appears that no one is assigned a station so there is no single person responsible for checking back in to see if you need anything, you just have to catch someone's attention as they are going by, not a big deal but not particularly effective. We were at the hotel for a week and struck up conversations with different staff and they were friendly and interesting.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 21, 2013
I would firstly like to thank you for taking the time to share your experience. We are delighted to hear that you would stay with us again and have notified The Montagu team regarding your experience and suggestion.

Thank you again and we look forward to welcoming you back on your next visit to London.

Kind regards,

Michael J.Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 28, 2012

We stayed at this hotel for a weekend break - amazingly close to Oxford street and comfy rooms. Hotel manager was nice to offer us a lovely cake and bottle of champagne for our wedding anniversary night. The executive lounge is very nice and make sure that you are well fed along with a decent collection of spirits and wines. Overall a very nice and relaxing break we had. Thank you, Hyatt !

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 21, 2013
Thank you very much for sharing your lovely feedback on your stay with us. We would like to congratulate you on your Wedding Anniversary and we are delighted that you chose our hotel to celebrate such a special occasion.

Thank you again and we hope to welcome you back to the hotel on your next anniversary or even before!

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
257 reviews 257 reviews
66 hotel reviews
Reviews in 53 cities Reviews in 53 cities
227 helpful votes 227 helpful votes
5 of 5 stars Reviewed November 27, 2012

the bar is great! beautiful design, fantastic staff and of course an incredible cocktail menu.

I don't have much to stay but to recommend as it's one of the few places that stays open quite late. (2am? 3am?)

We really enjoyed ourselves and are sorry we stayed so late :)

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 21, 2013
Thank for sharing your great feedback on our newly opened Churchill Bar & Terrace! We also love the bar and hope to see you there again soon! The bar is open until 2am all week and closes at 1 am on Sundays. On your next visit why not try our restaurant The Montagu before heading to the bar!

Thank you again and we look forward to seeing you soon.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
146 helpful votes 146 helpful votes
4 of 5 stars Reviewed November 26, 2012

This is one hotel which I would stay whenever I visited London over the years even before it is known as Hyatt Regency. But it also showed me the gradual "aging" process of the premises, ie the condition of the room and the attached bathroom. This, however, did not deter me from choosing this place each time I visited London simply because it has an excellent location. It is only one block away from London's shopping haven - Oxford Street! The Marble Arch and Bond Street tube stations are also within walking distance. My only complaint was to discover that they later charged my card an extra 95 pounds even though I was told no amount was owing when I checked out!

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 21, 2013
Thank you for sharing your feedback on your long lasting relationship with the hotel. We are delighted to hear of your continious loyalty and we are indeed very proud of our fantastic location. We loved your photographs!

Thank you again and we are looking forward to seeing you when you are next in London.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 25, 2012

I was spending a couple of days in town after a business trip and booked this hotel on a whim because I had some points to spend and covering only the remaining day saved some cost. Really pleased to discover that its only a block or two away from Oxford Street (Marble Arch end) and Selfridges isn't far away! The central location also ensures that most museums are not far away by tube or bus so its a great base for sightseeing or shopping.

Each and every staff that I encountered at the hotel were friendly and courteous, from the emails that front desk staff sent in advance of my arrival to the room service staff serving food or removing trolleys.

The rooms are also surprisingly large and spacious with every amenity that you need stocked. I will definitely stay here again and will recommend it to friends.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 21, 2013
I would like to thank you for taking the time to share your feedback on your recent stay with us. We are very proud of our execelent staff and consistent service and we are happy to hear that your enjoyed your stay with us to the fullest.

Thank you again and we are looking forward to welcoming you back soon.

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 23, 2012

Staying at The Churchill is always a pleasure. As a regular traveler to London, I find myself choosing Hyatt Regency as often as I possibly can. Service is impeccable, rooms are spacious and luxurious (in the classic sense) and the location is superb for business and shopping. I must confess that I've gotten to an age where hip designer hotels bore me, so stepping back into a traditional luxury hotel is relaxing and refreshing. The breakfast is great, and I can't think of a hotel with more professional and courteous staff. Think I have to book another stay very soon.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, January 21, 2013
I would like to thank you for your wonderful feedback and continued loyalty. We are delighted that you appreciate our traditionally luxurious hotel, exceptional staff and great location. We are looking forward to welcoming back very soon!

Kind regards,

Michael J.Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#100 Romantic Hotel in London
#141 Luxury Hotel in London
#168 Business Hotel in London
#179 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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