I was spending a couple of days in town after a business trip and booked this hotel on a whim because I had some points to spend and covering only the remaining day saved some cost. Really pleased to discover that its only a block or two away from Oxford Street (Marble Arch end) and Selfridges isn't far away! The central location also ensures that most museums are not far away by tube or bus so its a great base for sightseeing or shopping.
Each and every staff that I encountered at the hotel were friendly and courteous, from the emails that front desk staff sent in advance of my arrival to the room service staff serving food or removing trolleys.
The rooms are also surprisingly large and spacious with every amenity that you need stocked. I will definitely stay here again and will recommend it to friends.