Stayed here on points right after my fiance and I got engaged. Upgraded to a suite with a bottle of champagne and a congratulatory cake waiting for us. Wonderful staff, wonderful hotel, wonderful location, wonderful city! Would definitely stay again.

My boyfriend arrived a day before I did for work and I followed shortly after and decided to take a shuttle from the airport to the Marble Arch bus stop which I was told was near the Hotel and only cost 13 pounds from Luton airport. Well it sure was and to be specific this hotel is close to 2 metro stops (Marble Arch and Bond Street) and the 48 hour hop on hop off tour bus starting point. I was in tourist paradise!

The room was very modern and we stayed in 732 which overlooked the park.

I'm embarrassed to say that I had a preconceived notion that the locals may be a bit cold and stand offish but am so happy to say how wrong I was. Every employee and local we encountered were so friendly and full of advice on what to do and see in the city. One thing that really impressed me was that in my rush to pack I somehow managed to forget my charger for my ipad. The great thing is that they offer charging stations in the lobby where you can just walk up and plug in for a quick boost. I tried the docking station on my second night but my ipad seemed a bit finicky and I was approached by an employee named Waris who noticed I was having some trouble and came over to help. He too found that it wasn't working and told me he would get a wall charger for me and returned 5 minutes later and while I had a glass of wine and an appetizer my ipad charged.

Well the next day I returned again and asked another employee for the wall charger for the ipad and they gave me a funny look and told me that Waris was there and could help me again. When I asked him why the other employee didn't know where the wall charger was he told me that he had run down to his locker and gotten his personal charger for me to use and asked me to wait 5 minutes so he could grab it again. I just thought that was really going above and beyond!!!

Our stay there was fantastic and we really enjoyed being so close to metro stations, parks, shopping and there's even shisha restaurants 2 streets over that made this so much fun for us.

We booked the club level for a week-end with the family and it has proven a very good choice. We arrived early and as the rooms were not yet available they kindly invited us for a breakfast. Check-in personnel were extremely caring and made sure we got the requested communicating rooms for the family. Rooms are the usual Hyatt standard, not so exciting but quiet, very comfortable and with all needed amenities. For a shopping w-e in London, the hotel is ideally located, a few meters away from Selfridges and 10 minutes walk to Regent street. Doorman and concierge were very helpful and have a lot of good tips for shopping and eating. A great place in London!

From arrival to departure - the hotel staff paid attention to all details of a business traveler. Prompt responses to requests at the Montagu restaurant where the all day dining cafe offered excellent continental and american breakfast choices. The pastries and homemade museli are not to be missed.

The hotel had an excellent location - just walking distance away from the shopping district which proved to be an attractive selling point even for business travelers. The club on the 8th floor is also one of the best I have seen, nice and quiet corner for a morning read and for ad hoc meetings with my business partners.

The rooms are comfortably size and offered very swift and top notch internet connection. The service offered by the concierge for a first trip to London I must say, is one of the best I have seen so far among luxury 5 star chains - be sure to look out for Gerard.

Excellent hotel with top notched service! I will be sure to return.