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“Excellent service and central location” 5 of 5 stars
Review of Hyatt Regency London - The Churchill

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Hyatt Regency London - The Churchill
5.0 of 5 Hotel   |   30 Portman Square, London W1H 7BH, England (Marylebone)   |  
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Ranked #193 of 1,065 Hotels in London
Zurich, Switzerland
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
“Excellent service and central location”
5 of 5 stars Reviewed November 14, 2012 via mobile

We booked the club level for a week-end with the family and it has proven a very good choice. We arrived early and as the rooms were not yet available they kindly invited us for a breakfast. Check-in personnel were extremely caring and made sure we got the requested communicating rooms for the family. Rooms are the usual Hyatt standard, not so exciting but quiet, very comfortable and with all needed amenities. For a shopping w-e in London, the hotel is ideally located, a few meters away from Selfridges and 10 minutes walk to Regent street. Doorman and concierge were very helpful and have a lot of good tips for shopping and eating. A great place in London!

Stayed November 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, November 22, 2012
Thank you so much for your kind compliments. It is great to hear that you and your family enjoyed your recent stay in our Regency Club rooms. It was a pleasure to have you and your family with us and we hope to welcome you back soon to The Churchill.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,180 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (207)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed November 14, 2012

From arrival to departure - the hotel staff paid attention to all details of a business traveler. Prompt responses to requests at the Montagu restaurant where the all day dining cafe offered excellent continental and american breakfast choices. The pastries and homemade museli are not to be missed.

The hotel had an excellent location - just walking distance away from the shopping district which proved to be an attractive selling point even for business travelers. The club on the 8th floor is also one of the best I have seen, nice and quiet corner for a morning read and for ad hoc meetings with my business partners.

The rooms are comfortably size and offered very swift and top notch internet connection. The service offered by the concierge for a first trip to London I must say, is one of the best I have seen so far among luxury 5 star chains - be sure to look out for Gerard.

Excellent hotel with top notched service! I will be sure to return.

Room Tip: Choose the club room - absolutely worth every penny!
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, November 22, 2012
On behalf of the entire team of the hotel and myself, I would like to thank you for the great comments, we are all delighted to hear that we succeeded in making your visit ‘outstanding’ starting from your arrival. We have passed on your kind comments to Gerard and we hope to welcome you back to the Hyatt Regency London - The Churchill soon.

Kind regards,

Michael J. Gray
General Manager
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Singapore, Singapore
Top Contributor
88 reviews 88 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 13, 2012 via mobile

As a Diamond Passport member of Hyatts loyalty scheme I spend a lot of time in Hyatts clearly. Typically in Asia in Singapore ,Hong Kong,Jakarta etc but have to say of all of them London's Churchill remains my favourite till now. I have been staying here since they moved from the Carlton Towers property which I also frequented monthly.The front desk staff are very pleasant and helpful as are the staff on the concierge desk who never fail to meet a request for information or assistance and always seem to do so with humour and good naturedly. Rooms are typical London hotel rooms ie not spacious but certainly adequate and always immaculately clean and presented and have to say I sleep better here than any other Hyatt for some reason. The Club floor is a refuge from the hustle and bustle and a good place to wind down at the end of a day so well worth the upgrade if you need it. My only minor niggle was that on the last trip the Churchill Bar was closed for remodeling which is a shame as it was always one of the best traditional bars in town.Now it seems it will become a champagne bar as if London needed yet another one but I am assured some of the elements of the old bar will be saved so let's see.Food outlets are of a high standard but the lounge is just too small so you can easily find yourself wanting for a table mid-afternoon which is a shame as tea here is another great relaxation.One last comment,the front office staff seem to change very frequently which maybe says something about the Churchill's retention abilities.Shame,some of them ar fantastic.

Stayed November 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, November 22, 2012
It was a pleasure to read your comments and we are very proud to hear that we are your ‘favourite’ Hyatt Hotel from all you have visited. Thank you very much and it is always nice to hear that our team left a positive impression during your frequent stay. We appreciate all your feedback and we look forward to introducing you to our brand new Churchill Bar & Terrace which has been designed with a young Winston Churchill and his beloved wife Clementine in mind. The design recognises, by way of contemporary touches, references to Churchill’s life in photography and art, in love and lifestyle and in travel and animals. You can enjoy classic cocktails, fine wines from the great Maisons and artisanal producers and a selection of cigars for smoking on the terrace. We hope you will love it as much as we do.

We look forward to seeing you again soon.

Kind regards

Michael J. Gray
General Manager
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Alexandria, VA
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed November 12, 2012

We returned to this centrally-located hotel for a Hyatt Rewards trip using our points and were not disappointed. We booked onto the club level and wow, whatever you do, get to the club level. It's so much more relaxing and peaceful than the bustling lobby bar and restaurant. They serve complete breakfasts in the morning, including eggs made to order, and supply papers and CNN International to wake up to. In the evening, cocktail hour goes for at least two hours, and there is an ample selection of appetizers - hot and cold - along with any cocktails you wish. We actually enjoyed it so much that when we went out for dinner, we often just got salads. The rooms are well suited for business or pleasure and even include smoking rooms (very rare these days, but the hotel clearly caters to an Eastern European/Middle Eastern clientele), and the bathroom was spotless and spacious. Best part of the hotel is that it is two blocks from Marble Arch and Oxford Street, making it extremely easy to take the bus or underground anywhere. Worst part? For some reason, the elevators are always crammed with people. Best nearby restaurants are The Portman (also quite a good pub) about a five minute walk away and the The Grazing Goat, which is around the corner.

Room Tip: There are smoking rooms on the third floor.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, November 22, 2012
Thank you very much for your great review and for your loyalty to Hyatt Hotels and Resorts. We appreciate the compliments that you wrote about our team and that you enjoyed our Regency Club to the fullest. It is indeed a hotel in a hotel. It will be my pleasure to forward your compliments to our colleagues.

Kind regards,

Michael J. Gray
General Manager
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El Segundo, California
Top Contributor
127 reviews 127 reviews
54 hotel reviews
Reviews in 48 cities Reviews in 48 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed November 12, 2012

As you might guess, I was not in an upgraded room. It had the bed, a chair and table and a mini desk and chair. The issue was that really you had to be lying in bed to watch the TV...so I did a little rearranging of the furniture. The windows only open about 2 inches...I love fresh air. There are very, very few drawers (where was the valet to help me figure out where to put all my clothes???) lol. The staff was pleasent enough - but really nothing special. For a 5 star hotel and price, I somehow expected more. There was free wifi (I am not sure if that is because I am a Hyatt member) and there are also two computers in the lobby with printers for quick prints. The cleaning staff is top notch...excellent job done every day and twice a day. It is a very international hotel...you hear many languages in the lobby and they do cater to the oil rich countries. Shopping and eating is great and you MUST visit the Wallace collection- only a block or so away. (nice restaurant at the Wallace collection). Those half shower doors are really annoying - water goes everywhere for those of us accustomed to US showers. I expected towels heater racks that worked...!

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, November 22, 2012
I would like to thank you for taking the time to write your feedback and share your experience with us. We are sorry to hear that you did not enjoy our Guest Rooms due to the room size. We continuously work on improving our departments and therefore I will share your comments with the team in order to improve the areas you have mentioned.

Thank you very much and we hope to have the chance to welcome you again.

Kind regards,

Michael J.Gray
General Manager
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Roches Noire
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed November 11, 2012

I am a regular guest at the hotel and all I can say is that it is a great hotel. Staff are very pleasant and helpful, the rooms are very nice and the location is superb. Generally very good value compared to what you find in the neighborhood.

Room Tip: Try the executive floor
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, November 22, 2012
We appreciate your kind comments and thank you very much for staying with us. It is a pleasure to hear that you enjoyed your stay. I am glad that our Team made your stay enjoyable and we look forward to your next visit.

Kind regards,

Michael J. Gray
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2012

We use this hotel to stay over in town following Christmas and industry events. Consistently good for this level of hotel. Extremely professional staff, atmospheric bars, a great breakfast room, very comfortable and well appointed rooms and a great location. Not the cheapest but you get what you pay for. Will be returning.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattRegencyLondon, General Manager at Hyatt Regency London - The Churchill, responded to this review, November 22, 2012
Thank you very much for your kind feedback on your experience and the compliments towards our outlets and of our friendly staff. It is our goal to make all our guests feel welcome and valued.

We look forward to welcoming you again this year for Christmas!

Kind regards,

Michael J. Gray
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency London - The Churchill

Address: 30 Portman Square, London W1H 7BH, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#100 Romantic Hotel in London
#140 Luxury Hotel in London
#168 Business Hotel in London
#179 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Hyatt Regency London - The Churchill 5*
Number of rooms: 434
Official Description (provided by the hotel):
Situated in the heart of the West End, with views over Portman Square, this five-star hotel is perfectly placed for London’s main shopping areas and tourist attractions. Each of the hotel’s well-appointed guest rooms and suites offer extreme comfort in elegant surroundings. Guests can enjoy European ‘comfort’ food in The Montagu, award-winning Italian cuisine at Locanda Locatelli and cocktails in The Churchill Bar. This luxurious hotel offers the highest levels of standards and service. ... more   less 
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Also Known As:
Hyatt Regency London - The Churchill Hotel London
Hyatt London The Churchill
Hyatt Regency London - The Churchill England

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