Stayed at The Cadogan on Friday night and was very disappointed. The bed was small (my husband is 6ft 3 in and I must admit a queen size bed was not large enough for the both of us). Our room (403) was too close to the very noisy, old-style lift, so everytime the metal shutter was opened and slammed shut, we knew about it.

Drinks were expensive, there was no tea and coffee making facilities in the room, the decor was tired and the standards were no more than that of a three-star hotel. I'd booked through an offer on Travelzoo so wondered if our poor category of room was the result of taking up a late offer, but having read other reports post-stay, I believe the hotel just needs a jolly good refurbishment.

Breakfast was a farce, there was no room for us and we were told to wait in the bar - while other couples walked past us and may have been seated. We were given tea and coffee while waiting, however, once shown to our table, we were plonked down with no explanation of what breakfast consisted of, what we could order and when. In fact we were left with no service what so ever until my husband managed to collar the F&B manager to ask for assistance. All-in-all very disappointing.

The only thing this hotel has going for it, is the location.

I took my Sister here for afternoon tea, To celebrate her birthday.
I had researched hard And decided The Cadogan was reasonably priced, good location, had good reviews And an afternoon tea menu We liked the sound of.
When We arrived 20 mins early We were aloud To be seated And choose a tea. Our seats were rather uncomfortably placed, facing the corridor And service bar, And not facing each other! We asked To be reseated at a nicer table. It was adequate but The sofa tables looked better, but obviously they were for larger groups. But some were not used the whole time We were there!!
We choose a Lovely Tea each. Mine was Rose bud tea. It was delicious.
Our next complaint came when we saw the menu. I specifically asked when I Phoned To book, that the 'traditional afternoon tea' would be available (Not Just festive, as my sis doesn't like fruit cake or mince Pies). But on the day they were only serving the festive.
After a disagreement We decided To stay.
The beautiful platter came out, And our champagne. There was HAPPY BIRTHDAY written in chocolate on top which my sister was made up about.
The sandwich selection was not festive-? Smoked Salmon, Cucumber, Ham, Cheese, egg. Nothing special, bread was nothing special either. Ham And Mustard Sandwich was tasty though. 5 finger sandwiches each.
The Scones, mini cranberry ones, were out of this world. The Jam And cream Too. They literally melted in your mouth. We were served 3 each, but could have eaten many more!! We also asked for another cream And Jam, which was no extra cost.
I had another tea, And We got an expresso. All included!!
The sweet selection.
Mini mince pie - OK, My sis didn't enJoy hers!!
Mini Fruit Cake - My sis didn't like it, I ate mine, but it was a bit dry.
Almond Macaroon - this looked so beautiful, I have always wanted To try a beautiful Macaroon!! After finishing my sisters, I wasn't sure about it, but after eating mine Too, decided it was actually very good.
The Black Forest Gateaux - Wow again, We both absolutely Loved that!!

All in all, not bad for the Price, compared To other top hotels. But be warned they add 12.5% To The Bill.
We had high tea, but for another glass of champagne it would have been double the Price it was included in the Tea!! Around £16 per glass, but only £8 with the High Tea!!

Staff were very Polite And took time To talk you through The Platter etc.
We didn't feel rushed, And all in all enJoyed a Peaceful afternoon eating our dreamy scones!!
We saved one for last so We could savour The taste!!
We will remember these as The best scones we have taster.

But I now feel I need To go back To try The Traditional Afternoon Tea menu!! And reserve a sofa seat.

This quaint little dump in Knightsbridge is so disappointing. The television set failed to work, the radiator did not work, neither did the air conditioning. The bed and pillows felt as old as the hotel and were very uncomfortable. Tea and coffee facilities were requested twice in two days before finally arriving. The room was cold and the draught came through the ancient window frames. Although there was an oil filled heater in the room to compensate for the lack of heating, this failed to heat the room. There appeared to be no staff on the bar to get served and they also disappeared when you wanted to pay your bill. The breakfast was a farce, resulting in standing in a queue being totally ignored by the staff for 15 minutes, before having to approach a staff member who then told us to wait in the bar area until a table became available. It is ridiculously overpriced with very poor quality. Would definately not recommend this hotel.

We stayed the weekend (Saturday and Sunday) in room 303, I was a little aprehensive having read some reports so let me say, we had no problems with TV functions, lift or street noise or poor room lighting. We liked the room decor and the bed, only Queen size but adequate ( my wife is small) and certainly gave a comfortable nights sleep. The shower room was small but very adequate with bath robes etc.
Our rate was good(travelzoo)value and included continental breakfast which was very good indeed,we did not miss the full English option.
Generally the staff were friendly and attentive but on your terms, not their's, which we much prefer. No one chases after you but are there for you if required.
Some may say the hotel is tired and in need of a make over, this is true in the corrridor areas only and yes the lift is small and old but this is a small hotel with history and character and right bang in one of the smartest shoping areas in London if not the world. So some wear and tear was not a problem for us.
Overall we enjoyed our stay but we base this on the good value rate, so if available again we would certainly return.
Slightly on the downside bar drinks were expensive compared with food and the check out billing was wrong on several points with no appology given. Breakfast on Sunday16th December, was quite busy. we were advised the night before, however clearly the staff were finding it hard to cope and the service did suffer.
Bottom line not without it's faults but certainly not faulty towers as I overheard a rather overbearing guest say to another.