I was saddened to read some recent mixed reviews of this hotel whilst I was catching up on my own reviews from 2010.
We stayed in the 'Lillie Langtry' suite which is quite possibly the most beautiful and feminine room I have ever stayed in anywhere in London, UK or abroad. In the world really. Absolutely dreamy - perfect for a honeymoon stay or romantic break.
This hotel has so much character if you don't want something homogenised and pre-packaged. And it is in one of the most beautiful and exclusive districts in London.
The service was totally non-intrusive, discreet, and gold standard. Room service was fantastic - the waiter was subtley attentive and the food (& I must say the sorbet for dessert!) delicious. There was incredible room service for breakfast and a lovely deli board platter which we ordered later in the afternoon. I think the other reviewer 'HorshamPapa' who mentioned how staff don't chase after you but are always there if you need it had it just right.
Overall, a really classic, unique boutique hotel with first class service and staff that just know how to be brilliant at their job. You don't find many gems like this in London!