We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Extremely impressed!” 4 of 5 stars
Review of DoubleTree by Hilton Hotel London -Tower of London

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added DoubleTree by Hilton Hotel London -Tower of London to your Saves list
DoubleTree by Hilton Hotel London -Tower of London
4.0 of 5 Hotel   |   7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London) (City of London)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
Book early, up to 20% off
Ranked #165 of 1,049 Hotels in London
Certificate of Excellence 2014
Geneva, Switzerland
Top Contributor
65 reviews 65 reviews
60 hotel reviews
Reviews in 37 cities Reviews in 37 cities
38 helpful votes 38 helpful votes
“Extremely impressed!”
4 of 5 stars Reviewed October 26, 2013

One of the nicest hotels in London and believe me I come often! Slightly pricey to say the least as this was booked by a colleague and I had not seen the rate. Check-in was extremely smooth with very pleasant and helpful staff. Room is very nicely equipped and even has an iMac in the room (Executive 9th floor). Tea and coffee maker hidden in a drawer under the iMac and when I called in the morning to order coffee the person on the phone was kind enough to tell me where it was! Slippers, robes available. Rooms are slightly small but very cosy and comfortable. Do not hesitate!

Room Tip: The hotel is surrounded by other building so a higher floor is probably more comfortable.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTTOL, General Manager at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, October 28, 2013
Dear andreGeneva,

Great to see you enjoyed your stay with us and thank you for your recommendation!

We hope to see you again soon.

Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

3,336 reviews from our community

Traveler rating
    1,774
    1,161
    294
    69
    38
See reviews for
391
1,413
116
809
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (563)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Fort Worth, Texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 26, 2013 via mobile

Wonderful hotel close to the Tower of London and only a block from the tube station. The customer service at this hotel was probably the best I have experienced. The room was great -- I was so happy to find a hotel with king-sized beds! The free wifi was much appreciated and the computer in the room was also a nice touch -- we used it to research some of the places we'd go next.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saddleworth, null, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 26, 2013 credit card Amex Card Member Review

Hilton Tower Doubletree is excellently located near the historic Tower of London and Tower Bridge with access to the London subway only a few minutes away.
The staff are extremely helpful and the standard of the hotel and rooms is of the quality.
The icing on the cake is the roof top sky lounge bar with it's outside viewing balcony.

Stayed September 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
52 reviews 52 reviews
33 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 26, 2013 via mobile

The hotel is clean, good looking, room sizes are good, has what you would expect out of the brand, clean, good service, tv/apple computer which work well, free wifi all over the hotel (rooms included) decent gym opened 24/7 and much more. I wasn't expecting much out of this short (three night) stay but will definitely be back. Example, came in at 10:00 on Sunday, they made all possible efforts to provide me with a nice room as soon as they could, by 11:15 I was already in there. All needs are covered efficiently, with a very nice attitude and fast.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTTOL, General Manager at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, October 28, 2013
Dear Eddy S,

Thanks for your response and great to hear you will be back. Thanks also for your appreciation of our free hotelwide WIFI and Gym.

We look forward to seeing you soon

Patrick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
74 reviews 74 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 25, 2013

This was one of the best, if not the best hotel we've stayed in. A great location, 2 minutes walk from Tower Hill underground station and 3 minutes from The Tower of London. During check in, the young man on reception noticed that our booking didn't include breakfast, but he very kindly added it for us, free of charge. We also received the delicious warm cookie provided by Hilton Hotels. Our room was large, bathroom was large too with a walk in shower. Facilities were great, iMac, fridge, complimentary bottles of water and the usual tea and coffee etc. the hotel was really busy but we never heard a peep from anyone else. No doors banging no drawers being closed, not even anyone talking in the corridor - I don't know how they did it. One unique thing we did notice was we never saw any housekeeping staff or the usual trolley - they were very discreet. Breakfast was buffet style and very nice indeed. We have already recommended this hotel to family and friends and we will certainly be going back.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 24, 2013

My wife and I visited Doubletree Tower Hill for a weekend and enjoyed a fabulous stay. The hotel is in an excellent location close to the tube and offers spectacular views of Tower of London, Gherkin, Shard etc. especially from the stunning rooftop bar. Our executive room was adequately spacious, quiet and well equipped. The hotel staff made every effort to ensure our stay was enjoyed to the full and accommodated our requests to include late check-out and luggage storage on departure day. We will certainly return on our next visit to London and not hesitate to recommend this hotel to anybody wanting a good, well run hotel in an excellent location at decent value.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Top Contributor
117 reviews 117 reviews
46 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 23, 2013

After multiple stays at the Grange located just two blocks away from the Doubletree I was curios to try this rather modern hotel with the same good location close to the Tower. Got a rather small room for me and my wife on the forth floor and I am glad we did not bring much luggage as it would not have been much space for that in the room. A nice and clean bathroom and a fancy apple TV solution ☺ Unfortunately the WiFi stability was rubbish throughout the hotel. Tried to be online for about 2 hours with only a couple of minutes of successful online browsing – even after I asked for assistance. They took me for an amateur and tried everything on my iPad (as I normally do) but it never struck his mind that there must have been something wrong with their own network/WiFi.

The breakfast was unfortunately below average with the classic powder scrabbled eggs, limited fresh fruits and lack of any passion for the guests. The roof top bar is however beautiful located with a fantastic view of Tower of London and City – worth a visit when you return from an evening dinner.

I experienced a good follow up from the manager when I gave critical feedback through the online customer satisfaction survey I received some days later – but it remains to see if they manage to change and deliver somewhat better customer experiences in the future, including seamless and smooth WiFi connections…..

Room Tip: Ask for a room without view to the atrium
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to DoubleTree by Hilton Hotel London -Tower of London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Location: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Family Hotel in London
#106 Romantic Hotel in London
#125 Luxury Hotel in London
#132 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, TripOnline SA, Cheap Tickets, HotelTravel.com, EasyToBook, LondonMarketing.com, Agoda, Hotels.com and Priceline so you can book your DoubleTree by Hilton Hotel London -Tower of London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
DoubleTree By Hilton Hotel London -Tower Of London England

Owners: What's your side of the story?

If you own or manage DoubleTree by Hilton Hotel London -Tower of London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.