Stayed here with hubby for a weekend break. Unfortunately when we arrived they were in the midst of a power cut and could not check us in, so we returned several hours later only to find that the power was still off. The staff however relocated us and many other arriving guests, to their sister hotels. This was undertaken in a very professional and systematic way. The hotel paid for the taxi tranfers and made all arrangments with the new hotel. We were give a choice of the Westminster Hilton or London bridge. We chose the latter but returned the following day to the Hilton Doubletree when all their power cut problems had been resolved. They upgraded us and gave us free drinks vouchers for the inconvenience. This, I thought was a lovely gesture. We also had our warm cookie on arrival. The room was on the10th floor so had a lovely view. It was spacious and clean. There was free bottled water in the room and fridge available. The hotel has a wonderful indoor ad outdoor bar on the 12th floor. From these, you can have a wonderful view of the city and in particular, the Tower of London and London bridge, The drinks here are reasonable considering we were in the centre of the Capital. The bar snacks were good. The evening meals was lovely and well presented. This is a very classy hotel, beautifully designed and the decor has been well thought out. However the nicest bit about our stay was the staff! From the receptionist who got us transferred to the other hotel during the powercut, to the waiters that served our meals,they were all fantastic and seemed genuinely happy in their work. (either that or they are all very good actors!) These staff are a credit to the hotel and I would like to thank them for making our stay so good.
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- Also Known As:
- DoubleTree By Hilton Hotel London -Tower Of London England