Please take time to read all of this honest review albeit a little lengthy. This is our 4th visit, we initially visited when it was owned by Mint, and it just gets better with each visit since the change to Double Tree. Firstly we would like to tell everyone about the exceptional excellent team of staff who work there. Everyone at front of house seems to have a pleasant smile for all guests and nothing is too much trouble despite the challenges’ they are asked to resolve. One member of staff who outshines all is the Reception Manager Christian; he is one in a million, a truly amazing guy. During our last stay he demonstrated the ultimate in customer relations beyond belief nothing was too much trouble, and this was reflected down his chain of command. We experienced his kindness and professionalism through a difficult family time during our stay. His thoughtfulness and supportive care was above and beyond his call of duty. During our stay we also unfortunately experienced a fire alarm, however I can reassure all potential visitors to this hotel the conduct of the staff during this event was so professional we felt extremely safe, in our opinion they executed the evacuation in a cool calm manor, the fire marshal and her team kept everything under control and continued to support the guests during the whole evacuation, this procedure has obviously been practiced over and over again to work like ‘clockwork’. I guess having ‘test’ fire alarms helps this procedure work and can sometimes be inconvenient for guests but will enhance evacuation in the event of a real fire!!!!.This is the type of things that help you choose a hotel and determine if it is good or not, this hotel is better than good. During our visits we have stayed in a variety of rooms, suite 855 is the best (THANKS). All of the rooms are great, spacious well equipped all with modern kit and more than you’ll need, there’s lots of room reviews, and so we’ll not go into much detail. The breakfast is yummy, the staff in the restaurant extremely pleasant and helpful. During our stay they accommodated a late diner visit request when perhaps normally the restaurant would have closed; again demonstrating whatever time of day, the staff is dedicated to customer care and satisfaction, thanks. Location of the hotel is also a bonus; it is out of the loud city but close enough to jump on a tube just outside of the hotel and into the bright city lights. Once you’ve visited the sky lounge you’ll not want to go into the city too often the views are amazing.
If Double Tree by Hilton has a scheme for Employee or Team of the year award we would absolutely without a doubt nominate Christian Gomez and the staff of Double Tree by Hilton London -Tower of London for their commendable customer care. He is one special Manager of a team of special people.
Thank you to you all. Looking forward to our next visit, later on in the year.
Higher floor rooms may have better views
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.