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“Comfortable, good service, pretty good in all.” 4 of 5 stars
Review of DoubleTree by Hilton Hotel London -Tower of London

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DoubleTree by Hilton Hotel London -Tower of London
4.0 of 5 Hotel   |   7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)   |  
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Ranked #159 of 1,065 Hotels in London
Sydney, Australia
Top Contributor
82 reviews 82 reviews
72 hotel reviews
Reviews in 45 cities Reviews in 45 cities
51 helpful votes 51 helpful votes
“Comfortable, good service, pretty good in all.”
4 of 5 stars Reviewed April 25, 2013

I spent 5 nights here over a busy weekend (London Marathon). At first I was not happy, but on request they changed my room and I came to like the place. The good things include The Natural Kitchen cafe which adjoins the hotel, the neatly designed rooms, the location, and the rooftop bar which has really good views.
Initially I was put in a room overlooking Pepys St at the front. The room was large but soul less, had no view and some street noise. On request they moved me and I had an interior room looking into the central atrium. This suited me fine. It was a bit like Rear Window, you could often see into the rooms and corridors opposite.
The room was quiet, had an opening window, was compact but well designed and fine for 1 person, although it might get a little cramped for 2.
The location is right by the Tower Hill tube station, and an easy walk to Tower Bridge, the Tower of London, and accessible to that part of The City.
The service was friendly and helpful and responsive.

Room Tip: I actually preferred the internal rooms facing the atrium.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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3,143 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
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Beverly, Massachusetts
Top Contributor
139 reviews 139 reviews
66 hotel reviews
Reviews in 71 cities Reviews in 71 cities
197 helpful votes 197 helpful votes
5 of 5 stars Reviewed April 24, 2013

I stayed at the DoubleTree Tower of London for 7 nights while visiting London. The hotel is perfectly situated near the Tower Hill underground station (5 minute walk, if that), and is close to several small restaurants and pubs. Across from the Tower Hill station is the Tower of London, with a few shops and restaurants as well. I could repeat everything that others have said about the great rooms, location, etc., but I think what really sets this hotel apart is the staff. From the moment I walked through the door, the staff went out of their way to make my stay as comfortable as it could be. The woman at the front desk seemed surprised that I would expect anything less than an early check in (12:00) when I arrived. While the view from my 9th floor executive room wasn't bad, I called to ask if there were any rooms on the other side of the hotel with a view of the Tower Bridge/Tower of London. No problem - they would have a room ready when I returned from a few hours of sightseeing. I stopped by guest services to ask about a store nearby to buy a cheap cell phone charger after leaving mine at home. No need - I could borrow one for the duration of my stay. The first night, the temperature in the room was quite warm. The next morning, I stopped at the front desk to ask if it could be adjusted. By the time I returned a few hours later, the air conditioning was working perfectly. The complimentary mini-bar was kept stocked every day. The waiter at breakfast learned my drink preference on my first visit (cranberry juice with ice), and asked if that's what I wanted each morning when I arrived. Overall, just a great place to stay, with staff that go out of their way to make you feel welcome and to accomodate any requests. It's a little away from the bustle of downtown London, and has a great neighborhood feel. I would HIGHLY recommend this hotel.

Room Tip: Executive rooms are great (try an e-standby upgrade if you don't want to pay the full price to u...
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Northern Virginia, USA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 24, 2013

We stayed at this property for a long weekend (Sat-Tue), and from the minute we checked in, everything about our stay was wonderful. The staff were all very attentive and kind, which is especially appreciated when traveling with children. Location was great for seeing London-we took boats from the Tower Bridge Pier to get around, which was convenient and which the kids really liked. Breakfast was so good, and Greg and the other managers and staff went out of their way to make sure we had what we needed. The rooms were very clean, the beds were cozy , and we didn't want to leave. Highly recommended!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, April 30, 2013
Dear ‘Jenny W’

Thank you for your feedback and for choosing to stay at DoubleTree Tower of London for a getaway with your family. Getting around by boat can be such great fun and I’m pleased our location had helped you to enjoy this and enabled you to see the sights.

Thank you for mentioning that Greg and the City Café restaurant team had ensured you had everything you needed at breakfast and that your room had been comfortable, we often welcome family’s to the hotel during weekends and holiday periods and anything we can do to help make your experience a seamless process is always a pleasure.

If ever myself or our team can be if any further help please do not hesitate to get in touch,

Warmest regards
Amy
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Singapore
Top Contributor
95 reviews 95 reviews
44 hotel reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 24, 2013

Stay here for 6 night when I was in London for business planning. The hotel was alright and nothing special. The staff sometimes were not very helpful sometimes and sent me the conflict message. The house keeping is very basic.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 24, 2013

Had a great stay at this hotel. Didnt really use it for anything other than a base as I had a party up the road, but it was clean fresh & comfortable, had everything we needed, even if drinks are pretty pricey!

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, April 30, 2013
Dear ‘Gemma S’,

Thank you for visiting even if this was brief! I hope you had enjoyed your evening and you would be inclined to stay with us again.

We do appreciate that bar prices in Skylounge are higher than you may expect compared to other bars. We do however feel this is in line with other similar venues and I hope the experience had overall been positive.

Do let us know if there is anything we can assist you with at this time,

Kind regards
Amy
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Copenhagen, Denmark
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

It is really hard to know where to stay when coming to London. The whole town seems overpriced. This hotel is no exception. We've stayed at many DoubleTrees over the years and this one fits the bill. It is clean, quiet, and a nice place to stay. The view from the Skybar is amazing. The problem was that we had to deal with the house music..... boom, boom, boom. Other than that, we'd enjoy coming back again and would definitely recommend it to others.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AmyTregidgo, Guest Relations Executive at DoubleTree by Hilton Hotel London -Tower of London, responded to this review, April 30, 2013
Dear ‘Kristin K’

Thank you for your review and for your continued support of the DoubleTree by Hilton brand!
I’m very sorry however that you could hear music coming from Skylounge during your stay and if ever we are made aware that this has disturbed any of our guests we will immediately reduce the volume. That being said we do carefully check whether noise could pose as an issue however I’m very sorry we had failed to correctly adjust this on the night in question.

It is great to know that you would still like to return and you would not hesitate to recommend us to others which we really appreciate.

Thank you again for your feedback and do let us know if we can be of any help in the future,

Kind regards
Amy
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Swansea, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 23, 2013

We stayed at the Doubletree by Hilton Tower of London for 2 nights from the Friday before the 2013 London Marathon. Check-in was very smooth and quick. All areas of the hotel were clean and modern.

But what made this hotel special for me as a participant in the London Marathon was the lengths the hotel had gone to, to accommodate the marathoners. On both the Friday and Saturday nights, the hotel’s City Cafe was offering a “Marathon Runners Menu”. I didn’t try this myself but was impressed that the hotel had thought to offer it.

In addition to this, on the morning of the marathon, the hotel operated an extended breakfast from 5:30a.m. As a result of the tragic events in Boston earlier in the week, we had been instructed to get to the start much earlier than normal, so this was a welcome bonus.

Getting to the marathon start was also extremely easy – DLR from Tower Gateway (2 minutes from hotel) direct to Greenwich.

And probably the best service the hotel laid on for marathoners was rooms for the runners to shower in after the race. As we had checked out on the Sunday morning, I had planned to shower in a local gym, but this arrangement made the logistics of meeting my family and getting home etc so much easier.

And the cherry on the cake – a fee glass of pink prosecco in the lovely Skylounge bar overlooking Tower Bridge. All I had to do was show my medal!

I had a fantastic deal on hotel.com (£99 per night instead of around £250ish). If I manage to get rates like that again next year, I will 100% be staying here again for the 2014 London Marathon. Just hope it’s not as hot next year!

The only reason this was ALMOST the perfect hotel for London Marathoners was that on the 3 occasions that I had contacted the hotel prior to our arrival to ask about the possibility of a keeping our room on to shower after the race, there had been no mention of the hotel’s plan to offer runners rooms to shower in. Instead, I was told I could keep my room on at a rate of £20 per hour. As a result I paid to go to a gym in London to shower which turned out to be a waste of money.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel London -Tower of London

Address: 7 Pepys Street, London EC3N 4AF, England (Formerly Mint Hotel Tower of London)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#63 Family Hotel in London
#108 Romantic Hotel in London
#118 Luxury Hotel in London
#122 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree by Hilton Hotel London -Tower of London 4*
Number of rooms: 583
Official Description (provided by the hotel):
At DoubleTree by Hilton, we know that the little things mean everything. These days, travel can be hard. At DoubleTree by Hilton we understand that, and every little thing we do adds up to creating a rewarding experience for our guests. This is evidenced through the signature warm chocolate chip cookies guests receive upon arrival, the advantages of the award-winning Hilton HHonors(R) guest reward program and our industry-recognized Culture of CARE that's been part of our DNA since 1985. ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel London -Tower Of London England

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