I've stayed in a couple of different London accommodations this past year and my most recent 4 night stay at Doubletree Hotel near Tower of London is one of my favorite experiences.
Lobby - clean modern, calming modern decor
Location - convenient to The City if you work there like me. transportation-wise 2 blocks fromTower Hill Tube, other side is Fenchurch RR station, few min to Tower Gateway and Aldgate Tube stops.
Restaurants: I also very much enjoyed the Natural Kitchen on the premises - with their "wholefood/organic" rustic theme - though you can't charge to the hotel room which I didn't care about. The hotel's City Cafe gets a bit crowded in the peak breakfast hour but seemed less crowded for dinner with reasonable prices.
Room: is on the small side but what London hotel rooms aren't? the room lay out is efficiently laid out with modern and clean line furnishings.
Amenities: has an iMac doubling as computer and TV which I enjoyed. also free wifi if you preferred to work on your own laptop like I did. Free mini bottles of water everyday.
Gym: decent size for a hotel in the city - probably about 2x a reg hotel room. has extra towels, sanitized wet towels (to wipe machine after workout) and filtered water machine which I expected. (i asked this at reception who said there is no water or towel available so he was ill advised)
Bathroom - I'm fine that they just have a shower. Shower floor has round bumps but is can still get very slippery when wet. The way they have it is that there is a step up from the bathroom floor to the shower. one time, after showering, I tried to step back in to grab something, and slipped, banged my left shin very hard on the step. I would think if this was someone older, it's a bit dangerous. there wasn't anything to hang on to except the sink counter to support myself. (the door is a folding sliding door so it's not stable to hold on to).
Famous cookies: They seemed to have some cookie delivery issue after 1/1, and many ppl never got their famous cookies (i heard other ppl in checking in and checking out asking the same thing). I eventually got one on my last day before checking out but this was a bit of a disappointment.
Other amenities: No coffee maker in room(!!!!) I never had this experience in a Hilton property..!! I guess the free water bottles made up for it but doesn't help you wake up. Curtains were stiff and not working well - took a lot of "tugs" to close them each night.
I would have given this a 5 out of 5 except for the coffee and my shower tripping (ouch!) experience.
There's no chance to see the Tower of London or the Thames river if you are below 8th floor - yo...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying at DoubleTree Tower of London for this business trip and it has been very useful to be given a summary of the positive and negative points from this stay (thank you). Your comments will be shared with our teams and I hope that the negatives didn't take away from your overall enjoyment too much.
I'm pleased you had been able to make use of our fitness suite and thank you for saying you were impressed by having an iMac in your room together with complimentary wi fi.
I'm very sorry however you had experienced an unfortunate fall when in your shower and I hope you had not suffered any lasting aches or pains as a result? The hotel would always carry out an accident report for any incident such as this that is brought to our attention, however if you had not had the time to do this please do not hesitate to contact me via our Switchboard, 0207 709 1000, and I can record some further details and investigate this further.
All of our guest rooms would provide tea and coffee making facilities which are kept next to the wardrobe in your room, inside a cabinet. We do also provide this via room service should filter coffee or a specialist tea be preferred. I'm very sorry if you had not found this in your room or if there appeared to be any items missing.
If you wish to contact me regarding the incident in your shower again I would be very happy to assist in taking some details from you,
Thank you again for staying at DoubleTree Tower of London and I hope that we will be able to welcome you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.