Stayed here for a Sunday night, as we were going to a gig in Hackney. The hotel is excellent. Very clean, good rooms and comfortable beds. The Apple TV in the room, was also a nice novelty. We booked via "Booking.Com" and got a good rate at £71 per night.
My only disapointment with this hotel is the level of customer service at the front desk. On two occassions, the reception area was busy, so we approached the person by the desk, stating "guest services": each time, the person refused to answer our query and asked that we joined the queue, despite the person at this desk not dealing with anyone.
Other than that, I would highly recommend this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 11, 2012
Dear 'Nick G',
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Thank you for your review on trip advisor. I'm very sorry to hear that your experience at the Guest Services desk had somewhat taken away from an otherwise pleasant stay and your feedback will be discussed with our Reception team.
Whilst I have every confidence that the way in which our staff member had come across had not been intended, we are very sorry you had felt that your enquiry had not been handled in the appropriate way as we are only too happy to help with recommendations or any arrangements for a guest's stay.
We appreciate this being brought to our attention and I sincerely hope you would not be deterred to visit DoubleTree Tower of London in the future. If you would like to discuss anything further with me regarding this matter or indeed anything else please do not hesitate to contact the hotel's switchboard number where a representative can transfer your call to my office.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.