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Novotel London West: Traveler Reviews

4.0 of 5
One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)
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Novotel London West
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Ranked #346 of 1,077 hotels in London
Most recent review
4 of 5 stars Reviewed November 15, 2012
Kentishmaid67 Fredericton
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1,272 reviews from our community

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Families
386
 
Couples
252
 
Solo
119
 
Business
310
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Fredericton
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
“Good Location”
4 of 5 stars Reviewed November 15, 2012

My husband had a meeting at BSI so we stayed here again - he for a week and me for four nights. The location to the tube and bus station are very good. This was our second visit to the hotel and it had undergone renovations since our last stay.
The breakfasts are good but the selection was smaller than I remember, however the choice are resonable. One can always go back several times if you are really hungry!

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Kentishmaid67 about Novotel London West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review
November 16, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 14, 2012

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Ask JoeandKathryn about Novotel London West
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
EdwardHobson, Director of Sales at Novotel London West, responded to this review
November 15, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Tromsø, Troms, Norway
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Central, nice and comfortable hotel”
5 of 5 stars Reviewed November 13, 2012

The hotel is located a short 5 minutes walk from Hammersmith tube station where you can get directly to/from Heathrow Airport with the Piccadilly Line. Also in walking distance is the cheap and popular Primark Hammersmith store and several bars and smaller restaurants.

Check in/out could have been more efficient - had to wait for about 10 minutes at check in.

The restaurant serves a delicious buffet both at breakfast and dinner.

The rooms are clean and of good quality, with a comfortable bed, a desk and a sofa. You can connect your phone/MP3-device to the sound system in the room and get music in both the sleeping room and the bathroom. Very cool!

Novotel Lodnon West is absolutely a recommendable hotel in the western part of London!

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Sigurd K about Novotel London West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review
November 15, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
“Excellent hotel shame about reception service”
5 of 5 stars Reviewed November 13, 2012

The hotel is excellent if a bit pricey and in a convenient location for the West End of London. Reception service is a bit disappointing however. I was in a hurry to check out, there were two people on reception who were both engaged in checking in a large group while a queue of other guests were waiting to check out or have other queries taken care of. We were being ignored by both of the staff checking in the group. Eventually some more reception staff arrived to process us but we had to wait 10-15 minutes for it to happen. As I say, disappointing.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Ask RobS835 about Novotel London West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review
November 15, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Top Contributor
51 reviews 51 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
35 helpful votes 35 helpful votes
“Overpriced, no wi-fi in rooms.”
3 of 5 stars Reviewed November 13, 2012

Stayed 3 nights, underwhelmed by executive room. Good location near Hammersmith Tube Station and plenty of shopping/restaurants nearby. Free will-firm in lobby but not in rooms - bad luck if you cannot connect to wired internet! I had free access but could not use on my galaxy. Reception advised could use internet via television but next to useless.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Greg B about Novotel London West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Novotel London West

Also Known As:
Novotel London West Hotel
Novotel London West Hotel London
Accor London West
Novotel London
London Novotel
Novotel London West England
Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs , Hammersmith / Fulham
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#213 Luxury Hotels in London
#272 Family Hotels in London
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts, as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the UK.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meeting and event facilities. ... more   less 
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