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“Overpriced, no wi-fi in rooms.” 3 of 5 stars
Review of Novotel London West

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Novotel London West
4.0 of 5 Hotel   |   One Shortlands | Hammersmith International Centre, London W6 8DR, England (Docklands / Canary Wharf / Isle of Dogs)   |  
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Ranked #469 of 1,075 hotels in London
Darwin, Australia
Top Contributor
67 reviews 67 reviews
53 hotel reviews
Reviews in 42 cities Reviews in 42 cities
43 helpful votes 43 helpful votes
“Overpriced, no wi-fi in rooms.”
3 of 5 stars Reviewed November 13, 2012

Stayed 3 nights, underwhelmed by executive room. Good location near Hammersmith Tube Station and plenty of shopping/restaurants nearby. Free will-firm in lobby but not in rooms - bad luck if you cannot connect to wired internet! I had free access but could not use on my galaxy. Reception advised could use internet via television but next to useless.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newbury, Berkshire
Top Contributor
108 reviews 108 reviews
18 hotel reviews
Reviews in 29 cities Reviews in 29 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 12, 2012

I wish I could have an option of "good". Because it was "good". But I don't really have the heart to put average.

Basically I was here on business for two days and everything seemed to be managed well. The staff were efficiant and a credit to the hotel.

The cleanliness I felt could have been a lot better. There were marks on the bathroom services and the window ledge had a few cobwebs. The room in general didn't make me want to stay any extra nights.

The staff and breakfast bring the rating up to 4 stars as it was bearable and some perks like the food and general running of the place, even though it was EXTREMELY busy, were nice.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 10, 2012

The hotel reception was disorganised, they can't even manage a basic queue. The room wasn't properly prepared so I had to make up my children's beds, was dirty and the air con didn't work. My complaints to two members of staff were ignored on the day, they didn't seem remotely interested.

Have also just had an email from Accor telling me I won't be getting any loyalty points as I booked through Expedia! The message positively revelled in telling me this. Don't use this hotel, don't use this chain unless you enjoy shabby treatment from beginning to end.

Stayed November 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 10, 2012

I stayed in this hotel almost a week. It’s a basic business hotel. Here are the pros and cons. I’ll come to the internet in a minute:

– Nice lobby/bar
– Stark/boring rooms (no art or charm).
– The rooms have plenty of space, but no drawers to put your things. You’ll be living out of your suitcase.
– Confortable Bed
– Stained carpets in the room, although it was clean
– Friendly staff
– Good breakfast, which is quite helpful if you're on the go. It's probably the hotel's best feature, along with it's location if you have business in the Hammersmith area.

The issue is the internet. Internet is offered in two forms. The first is a wireless internet, provided by a big British telecom called Orange. The signal didn’t reach my room. I called them up to get a router placed near my room. They told me quite directly that they couldn't be bothered.

As for the ethernet internet offered in the rooms, which is offered by a different provider – it’s quite slow and often stops for 5 to 15 minutes at a time. If you want to use Skype, forget it. Not only can’t you use video, but often you can’t use audio.

Also, if you were to try and send someone a file of, let's say, 5mb, you might not even be able to. And as I mentioned, the internet service would frequently stop all together.

The manager told me that they’re stuck with their current internet service until some time in 2013. This order has come down from the hotel owners (Accord) in France. He was quite frustrated by the situation.

He provided me my own conference room so I could make Skype calls – but the wifi in that room was also to slow for Skype.

In summary, I've stayed in hotels that were better and I've stayed in hotels that were worse.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
volos
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 8, 2012

the hotel was absolutely perfect totally renovated!the rooms are spacius and really good priced!there are some apple pcs in the lobby which you can use!many choices for breakfast!also wifi is available at no extra cost!highly recommended!also it is really close to the city by metro !

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdwardHobson, Director of Sales at Novotel London West, responded to this review, November 12, 2012
Dear Sir / Madam,

Further to the review you placed on TripAdvisor, I wanted to thank you for the feedback therein.

We've worked very hard on the product and our service delivery over the last four years and I'm delighted to see from your review that that work now seems to be paying off in the form of happy guests; our raison d'etre.

Thanks again for your feedback, it's very easy to critisise so we're all delighted to hear such positive comments as yours - very many thanks.

Kind regards,
E HOBSON

Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 7, 2012

Scenario .
Arrive in London after a 18 hour flight from Australia .
Squashed into a Cosmos mini bus along with 6 other passengers and luggage .
Pick up key card from front desk , front lifts were not working , finally got to room .
Surprise , surprise , where was our room situated ? , overlooking the MOTORWAY !!
Our first nights sleep ( or lack of ) in London was a mix of sirens and very loud traffic noise .
The office building across the road with the windows looking straight into our room meant we had to remember to close the curtains .
The smorgasbord for dinner was " forgettable " , the hot meals were " cold " and the cold meals " were " warm .
Breakfast was unorganised and again " forgettable " , staff weren't in a hurry to refill dishes that needed extra and once again the hot items were " cold " , eg bacon, sausages , beans and eggs .
The toaster was next to useless , it took 3 attempts to get colour on our toast .
The one redeeming factor was the location , it is very handy to the metro .

Room Tip: Don't accept a room overlooking the Motorway.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Novotel London West

Address: One Shortlands | Hammersmith International Centre, London W6 8DR, England
Phone Number:
Location: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#284 Luxury Hotel in London
#324 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel London West 4*
Official Description (provided by the hotel):
Ideally located for easy access to all of London’s key business districts as well as historical, cultural and social attractions, Novotel London West is also conveniently close to Heathrow airport and has excellent road and rail links to the rest of the United Kingdom.This large, modern hotel offers guests a selection of different dining options as well as an extensive fitness centre, secure on-site parking, business services and meetings and events facilities. ... more   less 
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Also Known As:
Novotel London West Hotel London
Accor London West
London Novotel
Novotel London West England

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