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“Good hotel, but why is the internet so expensive?” 4 of 5 stars
Review of London Marriott Hotel Kensington

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London Marriott Hotel Kensington
4.0 of 5 Hotel   |   147 Cromwell Road | Kensington, London SW5 0TH, England (Earls Court)   |  
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Ranked #318 of 1,073 hotels in London
Houston, Texas
Senior Contributor
34 reviews 34 reviews
34 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
“Good hotel, but why is the internet so expensive?”
4 of 5 stars Reviewed February 2, 2013

I stayed here for one night on a business trip. I travelled from Heathrow using the piccadilly line (honestly, it makes no sense to travel any other way if your hotel is on this line) and walked down Cromwell Road to my hotel. I've stayed in a couple of other hotels in this area (the Kensington Rooms and the Holiday Inn) and would rank the Marriott as the best of the three.

The check in staff were very friendly and very thorough. My room was very nice and very clean.

The hotel is right across the road from a supermarket which I used to get something to eat. It's also a short walk to a bigger selection of eating places, opposite the Gloucester Road station.

My only complaint about this hotel is that they, much like many other hotels, charge way too much for the internet. You go to the sign in page and enter your name and room number which is all you need to do to connect at several other hotel chains (Hilton being one)...you are then taken to the payment screen where the internet is in the region of £20 a day.

I joined the Marriott rewards scheme upon check in, although I booked the hotel through priceline so they wouldn't count this stay towards my account! It seems to me like it wouldn't be too much of a stretch for them to give you free internet as a rewards member.

I ended up going to the Starbucks at Gloucester Road to have a cup of tea and use some free internet.

Otherwise, the hotel is great.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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Menlo Park, California
Top Contributor
125 reviews 125 reviews
24 hotel reviews
Reviews in 39 cities Reviews in 39 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed February 2, 2013

I've stayed here at least a dozen times before, and stayed here again for four nights on my first visit to London in four years. I love this place. The rooms are fairly large for London and I've always found them very comfortable. The soundproofing is very well done -- though the windows in my room open to the lobby and its atrium, which faces very busy Cromwell Road, I never heard even a whisper of noise. The breakfast buffet is good and I found the staff very friendly and helpful.

The location is hard to beat. The hotel is a 10-minute walk from the Natural History Museum, Science Museum, and Victoria and Albert Museum. It's a few minutes walk from the Gloucester Road Tube station on the Picadilly Line, which makes it very easy to get here from Heathrow (no change of trains needed) and to get anywhere in London.

You can walk to dozens of restaurants off Gloucester Road or Earl's Court Road. There's also a large Sainsbury's grocery store across the street.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Myrtle Beach, South Carolina
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 27, 2013

First time staying at this Marriott Location. Upon entering, the reception was warm and appealing. Very courteous & professional staff.They made me feel welcom from the start. The hotel is also nicely situated down the street from Harrod's - roughly a mile walk. It's also within walking distance to the National Olympia Hall. A nice Conference Venue. I highly recommend this hotel.

Room Tip: I stayed in the Exectuve Room with a Kong bed. This room is NOT your typical European zie room. Plen...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver, Colorado
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 27, 2013

This hotel is very close to lots of shopping and restaurants as well as 2 tube stations. My room had a bathroom with both a shower and a tub and double sinks. I had 2 double beds along with a couch and coffee table. The room was much larger than a typical London hotel. this would be perfect for a family with many sleeping options. It is within walking distance of Harrod's, the V & A, and Kensington Palace. The workout area isn't huge but again, better set up than most hotels in the city. I will stay at this hotel whenever I am in London, even though it is farther away from my work site as it is convenient to everything else.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ashford, Kent
Top Contributor
92 reviews 92 reviews
79 hotel reviews
Reviews in 70 cities Reviews in 70 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed January 27, 2013

Stayed here for 3 nights in December 2012, rooms are nice and adequately maintained. Hotel is in a good location to the museums being 10-15 minute walk away and being close to Gloucester Road tube station. There is a Sainsbury's supermarket opposite. Breakfast was very expensive and so we didn't manage to try it. Got a good deal of £60 plus taxes on Priceline so would recommend if you could get it for this rate.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ontario
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 23, 2013

Stayed here for 10 nights over the Christmas and New Year and absolutely loved it! Family of 4, with 2 kids. We upgraded to an Executive Suite and got breakfast included. Room had 2 queen beds. Staff were very nice and friendly. Hotel room was clean and service was excellent. Breakfast could do with some sprucing up. They had the same stuff every morning. Pancakes were too hard. Muffins could be varied. The best thing was that we could get complimentary alcoholic drinks from 5.30 to about 10 pm! The worst thing was we couldnt get the kids out of the nice room! Aw well, we had a wonderful stay and thank the staff for making it so! Excellent location - we saw the fireworks near the London eye from our 8 th floor room! Subway or tube is just steps away and there is a Sainsbury and Starbucks across the street.

Room Tip: Higher floors are nicer.
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stowmarket
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed January 15, 2013

I can't comment on a stay at this hotel, although years ago we did stay here and it was fine. My three friends and I ate lunch here on Saturday and found it to be a very disappointing experience.
We all ordered clam chowder. Well, there was not a clam in site. It seemed to have been made with double cream rather than fish stock. There was no taste of curry. There were lots of bacon bits full of fat and bone. I ordered Philly and steak, thinking it would be Philadelphia cheese. Imagine my surprise at processed cheese slices. There was a mix up over our 3 for 2 vouchers, which was sorted amicably in the end. The restaurant was cold. The waitress only managed to pour water into three out of four glasses. Come on Marriott- this is not your usual high standard.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Kensington

Address: 147 Cromwell Road | Kensington, London SW5 0TH, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#213 Family Hotel in London
#217 Luxury Hotel in London
#288 Business Hotel in London
#294 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — London Marriott Hotel Kensington 4*
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Also Known As:
Marriott London
London Marriott Hotel Kensington England

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