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“Atrium restaurant” 2 of 5 stars
Review of London Marriott Hotel Kensington

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London Marriott Hotel Kensington
4.0 of 5 Hotel   |   147 Cromwell Road | Kensington, London SW5 0TH, England (Earls Court)   |  
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Hot rate & 15% off dinner
Ranked #305 of 1,075 hotels in London
Stowmarket
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
27 helpful votes 27 helpful votes
“Atrium restaurant”
2 of 5 stars Reviewed January 15, 2013

I can't comment on a stay at this hotel, although years ago we did stay here and it was fine. My three friends and I ate lunch here on Saturday and found it to be a very disappointing experience.
We all ordered clam chowder. Well, there was not a clam in site. It seemed to have been made with double cream rather than fish stock. There was no taste of curry. There were lots of bacon bits full of fat and bone. I ordered Philly and steak, thinking it would be Philadelphia cheese. Imagine my surprise at processed cheese slices. There was a mix up over our 3 for 2 vouchers, which was sorted amicably in the end. The restaurant was cold. The waitress only managed to pour water into three out of four glasses. Come on Marriott- this is not your usual high standard.

  • Stayed January 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tokyo
Top Contributor
102 reviews 102 reviews
31 hotel reviews
Reviews in 22 cities Reviews in 22 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed January 14, 2013

We stayed here on a trip to the UK for New Year - 5 nights. The hotel is about 5 minutes walk from Gloucester Road tube station along Cromwell Road. Earls Court station is actually closer but a more complicated walking route.

The area is good for many reasons - reasonably convenient for the museums, including the V&A Museum which is less than a mile away. Hyde Park is fairly close for a morning walk and you can hire cycles from the park entrance (the stand is part of the 'Barclays Bicycle Hire' system). Also, there's a supermarket almost opposite the hotel itself, and a wide variety of cafes and restaurants nearby. It's a nice area for a stroll.

The service is excellent (usually!). Last time we came, maybe 2 years ago, the check-in guy was very helpful suggesting local places to go, without having to be asked. We assumed he was just a compulsively chatty person, although we got the same thing this time from someone else. Perhaps it's some Marriott thing, but anyway, they were very personable and friendly. We were impressed.

The rooms were nice, modern, although this time a bit smaller than the last time even though we paid more. I guess there is a certain 'luck of the draw' involved.

The facilities were OK, but could be improved a little. The lobby PC crashed every time we tried to print boarding passes, so the front-desk staff helped out with their own PC. Still, they seem to have some strange system running on the guests' lobby PC that isn't so reliable. WiFi speed was OK but it's slightly pricey.

The only thing that annoyed us when we arrived was it took a very long time to get checked-in. One of the front desk staff was dealing with some quite involved problem, and no-one opened another check-in. We waited. Soon there were three people at the concierge desk, and no-one thought to come over or call anyone. I went over and tried to get their attention. They were deep in conversation. After some initial patience, then a few very obvious attempts to make eye contact with passing staff, finally another staff member happened by and helped out. That's the one hint for the staff - if someone's waiting, don't assume someone else is dealing with it, check. And if you're the busy one on the front desk, and see others waiting, call someone.

Still, that glitch in the service excepted, service was good.

Room Tip: Away from the lift is a good idea, and probably a higher floor is better. Some floor 2 rooms look di...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Staffordshire
Top Contributor
150 reviews 150 reviews
23 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 13, 2013 via mobile

The Marriott Kensington is a very good example of a hotel within the group.
Overall service was good, the front desk team were very friendly and helpful.
Hotel very clean and well looked after.
Very comfy beds and love the soft pillows.
Bathroom a little dated, although there was a great supply of towels.
Bar area nice, although as you would expect a bit on the pricey side.
Good location as we were going to the Royal Albert Hall which was walkable from the hotel.
Overall very good and would stay there again.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 11, 2013

Found a great deal on this hotel and was pleasantly surprised. The hotel is located in a lovely part of Kensington and close to many attractions including Hyde Park. In less than 10min you can walk to the Tube station...can't beat that.

All-in-all, this is a great hotel with an ideal location, the rooms were clean and the staff was helpful. I'd return to this hotel should my travels take me back to London.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Juliet, Tennessee, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2013

We stayed at this hotel while visiting London. We were flyihg to Dublin, and this required going to the subway/tube before people were up. The consierge rolled both our suitcases 4 blocks down tthe main road with us so we could get to the airport on time. That was totally above normal expectations. I highly recommend this hotel!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rainhill
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 6, 2013

My wife and I stayed at the hotel over the weekend 14th to 16th December, 2012. Unfortunately my wife took quite seriously ill and we had to seek urgent medical assistance. The reception staff were most helpful and pointed us in the right direction for this medical aid. Our room was also cleaned earlier than scheduled in order for my wife to avoid being disturbed and our check-out time was extended without charge (fortunately not required).
My wife has now fully recovered.
Many thanks to the staff who on a number of previous visits have always been courteous and attentive.
Alun (and Lucy) Williams .

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bergen, Norway
Top Contributor
58 reviews 58 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed January 4, 2013

Booked this hotel at a very reasonable price, for being London that is, online with Marriott.
The hotel is located in Kensington close to a lot of nice attractions and shopping with museums and hyde park close by.
If you have been to London before and want cozy surroundings and good shopping as well, take the tube to Turnham Green and walk down to Chiswick High Road which has a lot of shops and restaurants.
If you arrive via Heathrow I would recommend using the the Piccadilly tube line. It will take you in to either Earls Court or Gloucester tube stations in aprox 35 minutes which is some 5 minutes away from the hotel. The best thing is the price though, 1,5 Pound Steerling or some 2,5 US Dollar. Thats a far way from the Heathrow Express at 30 Pounds or 49 US Dollar plus taxi.

Now to the hotel it self.

Good:

- Nice rooms
- Clean
- Good breakfast
- Some of the staff was very helpful

Not so good:

- Internet in the room at horrible cost
- Thin walls meaning lot of sound getting through
- Despite me getting the flew the day before we where going home we only got late check out until 1300 hours complimentary. After that they wanted 25 Pounds per hour.
- Some of the staff was not so helpful or nice

Being a Marriott you know what you get. But some details like internet charges and not being very accommodating when I was sick probably means that we will take our business elsewhere next time we visit London.

Room Tip: If you like to sleep in, ask for a room that is far away from the rooms housekeeping staff are using...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about London Marriott Hotel Kensington

Address: 147 Cromwell Road | Kensington, London SW5 0TH, England
Phone Number:
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#207 Family Hotel in London
#207 Luxury Hotel in London
#280 Romantic Hotel in London
#322 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — London Marriott Hotel Kensington 4*
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Also Known As:
Marriott London
London Marriott Hotel Kensington England

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