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“Completely reliable and consistently good” 4 of 5 stars
Review of London Marriott Hotel Kensington

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London Marriott Hotel Kensington
4.0 of 5 Hotel   |   147 Cromwell Road | Kensington, London SW5 0TH, England (Earls Court)   |  
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Ranked #321 of 1,063 Hotels in London
London, United Kingdom
Top Contributor
118 reviews 118 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
40 helpful votes 40 helpful votes
“Completely reliable and consistently good”
4 of 5 stars Reviewed January 2, 2013

I am a regular business traveller and am familiar with many of the hotels in West London. I frequently stay at the Marriott Kensington and it is without doubt the best hotel of its type in this part of London, and is clearly superior to all of the nearby competitors (Holiday Inn, Hilton, Crowne Plaza, Millennium etc). The rooms are always spotless and well-presented, with all the usual things that you would expect in a decent hotel room. The most important thing that sets this hotel apart from all the others, however, are the excellent staff, and in particular the reception staff, who are invariably friendly, cheerful, attentive and speedy; they really are a class above the staff I have met at all the other hotels in this part of London. The only thing that stops this being a five star review is the food in the bar, which is ok, but pretty pricy and limited in range.

Room Tip: Avoid ground floor and mezzanine level rooms - they are not as good, and can be chilly in winter.
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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779 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Boston, Massachusetts
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 28, 2012

The hotel is of usual Marriott standards. Good beds, excellent breakfast. I stayed in this hotel several times. I like its proximity to great South Kensigton museums and the quieter end of Hyde Park. Albert's Hall is also nearby.The location is also good for higher end shoppers. Harrod's, Harvey Nichols, Burberry are a short walk away. A lot of reasonable restaraunts are nearby. One tip - I would not recommend eating in Cromwell Road restaurants. Much more selection and better restaurants are close by in Earl's Court and Old Bromptoon Road. Cromwell Rd itself is busy and not very attractive. The area between it and Hyde park is much nicer. The one drawback I can think of - the hotel used to have swimming pool and sauna. They were closed this time - supposedly for renovation.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cupertino
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 25, 2012

stayed there with few colleagues in Oct 2012. There was no hot water for 2 days in a row. I was shocked at the callous attitude of the management - "we are aware of the situation" is what they said repeatedly. They were charging 200 pounds per day !! There was no apology from the management, other than a letter on the day I was leaving. I was expecting the management to personally call me as I fell sick due to cold water baths

I DO NOT recommend anyone to stay here.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
Top Contributor
60 reviews 60 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 21, 2012

This hotel is a find. Near the tube, bus stops and museums. Look for discounts on line.

The staff is very helpful. A Tesco is across the street. Very clean. Numerous sites in walking distance. Earl's Court tube stop has lifts.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 19, 2012

The hotel is an excellent base for Kensington, particularly the Science, V&A or Natural History museums which are within 15 minutes walk. The Albert Hall is another 5 minutes walk away. There is a bus stop very close (buses to Knightsbridge, Hyde Park Corner and Baker Street) and the tube is only 5 minutes walk.

Hotel has reasonable sized bar, with comfortable seating. The bar also has a food menu and we thought the small desserts for £5 were a bargain for a large hotel in London. And very nice they were too.

The room itself was nicely decorated and looked recently refurbished, it was also very clean and quiet. No issues with bed or bathroom and room had good sized TV, desk and armchair.

Staff throughout the hotel were very friendly and helpful. Breakfast had a good selection of fruits and cereals and the usual "Full English" - but also a omelette and waffle chef for a freshly cooked option. Pastries etc were all excellent.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 16, 2012

We stayed at the London Marriott Kensington for one night last weekend and a pleasant stay it was. Our room was very comfortable, clean and extremely quiet and the staff throughout the hotel were very courteous. Breakfast was of great variety and everything was very fresh. We enjoyed an evening at the theatre and returned to the hotel for a drink in the bar which had a lovely atmosphere. Would definately return to this hotel.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
durham uk
Top Contributor
246 reviews 246 reviews
35 hotel reviews
Reviews in 65 cities Reviews in 65 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed December 15, 2012

We had an extremely satisfying here,and would certainly stay again. It ticked all the boxes,and delivered everything you expect from a cental London hotel of this price range,and then some. Breakfast was a particular highlight,and one which we eagerly anticipate in the future.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about London Marriott Hotel Kensington

Address: 147 Cromwell Road | Kensington, London SW5 0TH, England
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#201 Family Hotel in London
#221 Luxury Hotel in London
#280 Business Hotel in London
#292 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — London Marriott Hotel Kensington 4*
Number of rooms: 216
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Also Known As:
Marriott London
London Marriott Hotel Kensington England

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