I stayed in this hotel for 3 nights. my friend booked a single room through an agent and then I decided to go with her to this trip as I also had a meeting so we told the agent to book a double room instead of the single. when we arrived at the hotel they gave as a single room. we went down to the reception and explained the situation and told them that we needed a double room and that we would pay the difference in the price at the same time. they told us that they didn't have any notice for the change from the agent and that they could not do anything about the room.
the girls at the reception were very rood, in fact it is the first time I had such a bud experience with any hotel staff. the one girls, at first told us that there were no double rooms left so she could not do anything and that if there were any she could give us one and pay the difference. then I asked her if they had a suit and she said that they had so I asked her to give it to us and pay the difference. she said that she could not do that and that suddenly the suit was taken!!!!!!!at that point another girl came and told her loud so we could hear her : '' are you still dealing with this?'' '' tell them to leave if they want'' and she turns to us:'' if you don't like what we offer you ,you can leave the hotel''. but of course they wouldn't return any of the money we had already paid. we asked to talk to the manager and both girls told us that no one one could do anything!!!! they gave us another single room and paid another 270 pounds for that.
rooms were too small. no walls between the rooms but only gypsum boards so you can hear everything that is going on in the next room like it is happening in your room.
breakfast very poor. complete chaos, no clean tables, average food. you better pay 10 pound for a decent breakfast somewhere else. we went the first morning and left immediately.
the only good thing is the location. tube station very closed.
overall, the worse hotel ever stayed. would never go back for any reason.
- Official Description (provided by the hotel):
- Hotel, located near British Museum, Covent Garden & London University, adjacent to Russell Square tube station. ... more less
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- Also Known As:
- Imperial Hotel London, England
- Hotel Imperial London