A friend and I stayed at the hotel for two nights. We arrived at the hotel to be greeted by two unfriendly receptionist. The never smiled and made me and my friend uncomfortable.
Throughout the stay and even when we left, the reception staff were poor in customer service skills, when we said hello they would look at us, no smiles no nodding just stare which was really unnerving and very strange.
The breakfast staff and the cleaners were great. Breakfast was lovely and the rooms were clean and inviting.
The receptions at the front desk really need to take some customer care courses and maybe smile, its not that hard.
Its a real shame that the reception staff let this place down as it was a close contender for us to add this to the list of regular hotels to use for colleagues to stay for work purposes.
Management, you need to monitor this behaviour as you are loosing valuable customers.
You would have received "Excellent" if it wasn't for the reception staff.
- Official Description (provided by the hotel):
- Hendon Hall Hotel in North London is ideal for a relaxing stay in a beautiful mansion with terraced gardens, yet with easy access to the West End and central London. With a large free car park, the hotel is easily accessible from the A1 and M1. Hendon Hall offers 57 bedrooms - a mixture of classic, executive and junior suites all of which were refurbished in 2010 to a high standard.The property offers the self-contained Pembroke Suite, a function space with its own entrance, reception area and bar that can cater for up to 200 guests. The Pembroke is ideal for weddings, celebrations or business meetings and events. Hendon Hall is home to the 2 Rosette fine dining Garrick Restaurant and serves afternoon teas in its lounges or outside gardens as a speciality. ... more less
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- Also Known As:
- Hendon Hall London, England
- Hendon Hall Hotel London