My telephone booking was made accurately and efficiently by a friendly staff member. The location of the hotel in Soho could not be more perfect if you are planning on an evening in the west end. It's about a 5-10 minute walk from Leicester Square and Tottenham Court Road tube stations. The frontage of the hotel looks modest, and to access you press a buzzer (the reception is staffed 24 hours). The reception staff were absolutely delightful, very helpful and friendly. We were able to leave our luggage before check in so that we could explore without our heavy bags. When we arrived back in the evening the bags were in the room waiting for us.
We stayed in the prussian resident room which is at the front of the hotel. It was large and exquisitely decorated. The furnishings and surroundings are beautiful in a tasteful traditional english style. My 4 year old daughter was enchanted by the room and in particular the four poster bed.
The street is home to some lively bars and while there was a little noise as the customers chatted on the street, it was actually quite pleasant to feel the atmosphere of the area.
Do bear in mind that this hotel does not have a lift, and also no restaurant. There is a massive variety of cafes and restaurants nearby though. We brought takeout to our room (great fun).
Won't be able to afford to visit this hotel again but it was a lovely experience.