We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Great Chill Out Hotel- But No free biscuits!” 5 of 5 stars
Review of The Chelsea Harbour Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added The Chelsea Harbour Hotel to your Saves list
The Chelsea Harbour Hotel
5.0 of 5 Hotel   |   Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour) (Chelsea)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Ranked #111 of 1,049 Hotels in London
Certificate of Excellence 2014
Leicester, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“A Great Chill Out Hotel- But No free biscuits!”
5 of 5 stars Reviewed yesterday NEW

We desperately needed a break from work and decided to book a spur of the moment overnight stay in our favourite UK city, (London) taking in a West End show (Jersey Boys) at the same time. My husband, as always, likes to surprise me with a great choice of hotel and this was no exception. Wow! A lovely place, bright, airy and modern building sited far enough away from the bustle of central London to give the all essential quiet time we needed, yet only a 'good' taxi ride from the 'action' of central London; quite different from our usual hotel of choice which is one of timeless elegance,with period features and usually set in the heart of the City. The hotel itself is set on the edge of the Thames right in the regenerated harbour area of Chelsea not far past Chelsea and Lambeth Bridges. It took about 35minutes in a Taxi from St. Pancras International Station and cost around £25.00 to get there. This is May Day bank holiday weekend traffic though and the roads were pretty jammed once we got to Trafalger square and along Whitehall etc. Hence, possibly, the time it took to get there. The reception staff were most courteous from the outset with front of house helping us with our overnight bags out of the Taxi and seating us at the check in desk. (No standing or queueing the be checked in, now there's a novelty) At this point I discovered my husband had booked a suite and then as we were told it was at the back of the hotel, he asked for a room with a view and all they had was the Penthouse... so, he booked it! The Kensington is the middle of three penthouse suites and the one which looks centrally over Chelsea Marina! Woah!! what a view!! The London Eye, The Shard, (from the lounge window only) Battersea Power Station, (complete in re-generation mode) and much more besides. The Kensington Penthouse consists of 'double doors leading into an entrance hall with cloaks cupboard complete with hangers and umbrella to the left, a small room with toilet and wash hand basin to the right. From the hall, to the left is a large elegant lounge with squishy comfy sofa and two chairs, wall mounted TV, marble fireplace, writing desk with phone, marble side area with mirror over, tea/coffee facilities, under counter fridge and cupboard with chargeable snacks in.( NO FREE BISCUITS! - or fruit in the fruit bowl- Come on chaps, its those finishing touches we all love that make all the difference)! The bedroom was off the lounge, An elegantly dressed, super-king bed, bedside tables and writing desk/dresser, plenty of space to walk around, leading to an inner hallway off which was a bathroom with separate shower with rainforest/drencher style shower head set in the ceiling and hand held shower head attachment. The bath was set with a TV into the wall at its foot, his and hers sinks, a half door with frosted glass into the toilet and bidet area. Back in the inner hallway, there was a neatly appointed dressing room complete with safe and plenty of hanging space/shelves before returning through another door back into the front entrance hall of the penthouse suite. The lounge and bedroom are all fronted by huge patio doors opening (the bedroom one wouldn't open while we occupied the suite) onto the balcony which overlooks the Marina. Lovely! The rest of the Saturday, we took a Taxi (£12.50) and went shopping passing through the Kings Road area en route to Harrods, getting out here and spending a few pleasant hours browsing the shops in Knightsbridge. After this we returned to the hotel for our pre-booked afternoon tea in the bar area -£25 per head- or £35 per head for the Champagne option- Everything was fresh and the sandwiches very tasty but we both felt the cakes were either far too sweet or too tart. I also had to ask for hot water to top up the tea-pot, (A standard at other venues) as the teapots came way ahead of the sandwiches and cakes, I have to say that although the experience was pleasant enough, we have had a better experiences with afternoon tea at other venues. We had a nightcap in the bar after our visit to the West End show (Taxi was £30.00 into Shaftesbury Avenue) but didn't make use of the hotel's Italian themed menu. However, breakfast was one of the best we have ever had! The hotel was full and the table waiting staff were clearly stretched, never the less, they were very helpful and they seemed to actually care that we had all we needed, so well done to you! (Just one oddity, one of the staff just couldn't wait to take our used cutlery and crockery away, the minute we put it down. This was a tad frustrating with the odd knife going flying as I desperately tried to retrieve it. The result was, I ended up buttering my last piece of toast on a saucer with an oversized knife... a minor detail and I saw the funny side. But if anyone at the hotel is reading this, please would you retrain some of your staff to be a little more patient please. All in all, a fab nights sleep and the desired result of two re-charged guests, ready to face the business world again! Thanks to Albert on the front desk and all the staff for making us feel so welcome! I sincerely hope we get to see you again very soon.

Room Tip: Apparently all the rooms are suites...
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,220 reviews from our community

Traveler rating
    807
    284
    73
    31
    25
See reviews for
388
396
40
199
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Witney, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Chelsea Harbour Hotel for 2 nights over the Easter bank holiday weekend, the third time we have done this as a family in addition to several stays that my wife and I have had at the hotel on our own.

As before we were not disappointed, our suite was ready when we arrived at the hotel and we received excellent service from all the departments of the hotel we had dealings with. Special mention to Adbu and the team who work on the door who quickly made friends with our children and always give a very warm welcome!

The pool was well used by us over the weekend - a good size and never seemed too busy.

We will be very much looking forward to our next visit!

Room Tip: All suite hotel so plenty of space in all rooms, worth paying extra for the marina\river views which...
See more room tips
  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banchory, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Every room is a suite apparently.
This worked great for us and allowed my wife to work from the hotel room whilst I was in conference.

Restaurant and bar good but expensive (as everything is in London).

Train station just a short stroll away with links into the city.
Which is fortunate as it is a bit away from London centre.

Nice location for a quiet stroll by the river also.

Stayed March 2015, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dartford, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Myself and a friend had dinner in The Brasserie at The Chelsea Harbour Hotel on Saturday. The food was first class but the most outstanding thing about the whole evening was our waiter John Smith. Charming, funny, helpful and so very efficient. If only every restaurant had a John Smith. The Brasserie is so fortunate to have him in their employ.

Shirley Frost

Room Tip: We didn't actually stay in the hotel just ate in the restaurant
See more room tips
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this hotel I love! From the greeting from the incredibly pleasant and helpful doorman, to the rooms, bar, room service, friendliness and efficiency of all the other staff, I will be visiting London on a regular basis in future and will not even think about staying anywhere else! Highly recommend!! Furthermore, depending when you stay the rates can be incredible value for money considering the location and view etc!!!

Stayed April 2015
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livermore, California
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent eight nights in Chelsea Harbour Hotel, on our recent trip from California to England and France. The room was first-class as was the view of central London and the Harbour. The people were the thing we remember most about our stay, from the greeting, concierge, bell captain services, reception, all made us feel welcome and helped with all of our needs. Having traveled all over the world , i would recommend this hotel to anyone visiting London.

Room Tip: ask for Harbour and central london view on 6th or 7th floor.
See more room tips
  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Definitely won't be visiting again, such a shame. We paid £40 on arrival for valet parking for ensure safety of our car. There was 6 females in our party with 2 suites. Although we booked for 3 people per room they were equipped for 2 people. We called to reception on a few occasions for bedding for the sofa bed and had no response, we gave up!
When leaving the hotel our car was outside to find all of our change was stolen from the Middle console (min £30 in £1 and £2 coins). We had paid the £40 for the security of the car rather than parking in the ncp car park and had full trust in the hotel. Although yes it was just some coins that had gone missing it was then dealt with incorrectly. The hotel stating we should take it up with the police.

Minor hiccup with the money stolen but obviously have unworthy staff and management currently working here, such a shame we was very disappointed this time round!

Stayed April 2015, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Chelsea Harbour Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Chelsea Harbour Hotel

Address: Chelsea Harbour, London SW10 0XG, England (Formerly Wyndham Grand London Chelsea Harbour)
Phone Number:
Location: United Kingdom > England > London > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Spa Hotel in London
#67 Romantic Hotel in London
#91 Family Hotel in London
#92 Luxury Hotel in London
#97 Business Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Chelsea Harbour Hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, HotelTravel.com, World Independent Hotel Promotion, LondonMarketing.com, Priceline and Agoda so you can book your The Chelsea Harbour Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham Grand London Chelsea Harbour Hotel London
Wyndham London
London Wyndham
The Chelsea Harbour Hotel London, England

Owners: What's your side of the story?

If you own or manage The Chelsea Harbour Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.