I leave been staying at this hotel for yrs and sad to have to report what happened during my last stay
After having a nice family outing to see the a fulham football match we went back to the hotel and caught the lift to the floor our room was only to be followed by a male that was high on drugs follow us to our room and tried to force his way into our room.
After some pushing and shoving we managed close our rom door and rang reception to report the issue.
They were very surprised and said they would have security up on the floor straight away.
10 min latter the dept manager rang and said the person has been removed from our floor and being interviewed by security.
So at this stage we felt comfortable to leave our room and go to the Lots road pud for a stiff drink and dinner a local pub 100m from the hotel
So you would think all should be good right, well no as the same person who tried to enter our room now entered the pub, we were worried he would recognize us and who knows what a male on drugs could do to us.
Luckily he didn't recoginze us
After leaving the pub we walked back to the hotel and went to our room only to find the maids that arranged our beds didn't close our room and anyone could have entered our room and stolen passports etc
Its so sad that this hotel has such poor management and it's being run as well as it should
They have said that procedures have been reviewed and trust this wont happen again
I am surprised this even happend
They also could even get the bill right, being charged for Internet usage that should be free being a rewards member and not even a personal note from the manager saying sorry
Sorry for the sad note but I felt I had to outline my weekend experience
- Also Known As:
- Wyndham Grand London Chelsea Harbour Hotel London
- Wyndham Grand London Chelsea Harbour Hotel
- Wyndham London
- London Wyndham
- Wyndham Grand London Chelsea Harbour England
- Official Description (provided by the hotel):
- Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more less
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