We stayed here for two nights as a family of four. At the notice we had, staying in the suits here was significantly less expensive than two rooms at a different hotel.
The compromise was the location but actually it was absolutely fine - it depends where you want to go in London, but we found it an easy journey to most places. We had a day at the museums though - if you're headed for North London it might be trickier.
This is not a 'family friendly' hotel, which is actually a positive as far as we were concerned. It was extremely friendly towards our family, though. The swimming pool is absolutely not designed with children in mind - it's single-level, deep and just a pool (with two 'fountains' on the side). There are classy loungers on the side. It's not a play pool. However, it was empty every time we visited which was excellent for our kids, who obviously didn't care that the pool wasn't built with the in mind (and why should it have been), and just had a great time. There was no designated swimming hours for children which worked well for us but could be a negative for other pool users. However the pool was always bisected by lane dividers, so one half could easily be for 'serious' swimming.
The male changing rooms are tempoary and a bit of a trek from the pool. The female ones were excellent - steam room and sauna, waterfall showers, hairdryers, towels and everything else you'd expect.
The room was excellent. The sofa in the lounge folded down into a double bed for our kids - not terribly comfortable for an adult, but fine for our purposes. The hotel happily removed the shelf of chocolate from the mini-bar area.
Bathroom facilities excellent, there was a balcony (this was the cheapest, non-water-view suite), with a table and chairs. Main bed was huge and very comfortable.
In terms of quibbles, one major and two minor. Around 6am the fire alarm went off, waking at least everyone on our floor. We finally got through to reception to be told that a guest had been smoking in their room and set off the alarms, and to remain in our room.
Fine, these things happen - but the engineers were unable to turn off the alarm for almost half an hour, by which time the lobby and corridors were full of irate guests. It was impossible to get back to sleep after that disruption. No apology was offered by the staff.
Minor quibbles: we ordered from room service on the last night - the children's portions were huge and the food was great. However the adults' two-course dinner was delivered without covers, so our main course was unpleasantly cold by the time we'd finished our starters. There was also a complusory service charge and seperate delivery charge which together came to a quarter of the cost of the meal.
The other quibble refers to the staff in the spa - one of our posessions went missing from the changing room. The staff were initially very helpful in helping us look for it but, when it was finally located (it had clearly been moved by a member of staff or other guest), they implied we were lying about its original location - ridiculous as they had searched the changing room alongside us and it was clearly not then where it was eventually 'found'.
- Official Description (provided by the hotel):
- Elegant All-Suite Hotel located in the Chelsea Harbour on the River Thames, offering stunning views of the river & harbour. ... more less
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- Also Known As:
- Wyndham Grand London Chelsea Harbour Hotel London
- Wyndham London
- London Wyndham
- The Chelsea Harbour Hotel London, England