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“Great Service” 4 of 5 stars
Review of The Marylebone Hotel

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The Marylebone Hotel
4.0 of 5 Hotel   |   47 Welbeck Street, London W1G 8DN, England (Marylebone)   |  
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Hotel amenities
Ranked #51 of 1,075 hotels in London
Hungerford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Great Service”
4 of 5 stars Reviewed November 26, 2012

Why aren't all hotels like this one - stayed for two nights on my own for family event - from the moment I arrived service was amazing. Although the hotel is large it feels like a boutique hotel - the staff really want you to enjoy your stay - a big thank you!

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone Hotel, responded to this review, November 27, 2012
Dear Guest,

It was a pleasure to read your review, I am genuinely delighted that you thought our service was “great” and moreover that our team was engaging and actively participated in making your stay special. We are incredibly focused on recruiting, training and developing people who genuinely care for others and are totally service minded and it therefore very satisfying when our guests respond so positively.

Thank you for your kind review and I look forward to welcoming you back to the Marylebone very soon.

Best wishes

Frits

Frits Potgieter
Deputy General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (258)
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Baden-Württemberg, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 26, 2012

amazing and caring service. a top hotel in a great area and easy access to Oxford Street.
Great quality in all aspects at all times made me feel home! I will definitely return to this hotel at my next trip and can only recommend it to any business or leisure traveller in London.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone Hotel, responded to this review, November 27, 2012
Dear Guest,

Amazing review! I am thrilled to read that you thought your stay was “absolutely fantastic” and I simply love your comment about the caring nature of our team. We are blessed to have a highly motivated team of employee’s who genuinely care and simply love looking after our guests and it is always wonderfully motivating when we receive such positive feedback.

Thank you for staying with us, for your great review and we cannot wait to have you return to the Marylebone!

Kind regards

Frits

Frits Potgieter
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
82 reviews 82 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed November 26, 2012

I have had two great visits to this bar at The Marylebone Hotel. The bar and restaurant is called One08. Fantastic venue for meeting for a drink. My friends loved the atmosphere and decor. The cocktails are wonderful. Do try the Napoleon Blazer which is a delight.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone Hotel, responded to this review, November 27, 2012
Dear Guest,

I am thrilled to read that you have now enjoyed 2 great visits to our bar, 108. It is our aim to offer the very best personal service, coupled of course with a fantastic and very interesting range of cocktails prepared by our enthusiastic bar team. I will be sure to pass on your remarks about the Napoleon Blazer which incidentally is also one of my personal favorites!


Best wishes

Frits

Frits Potgieter
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 25, 2012

My husband and I just stayed 2 nights here with a couple of friends and we had the best time. The outside of the building isn't great as you approach along Welbeck Street but as soon as you step inside, that doesn't matter in the slightest. The foyer is contemporary smart and there are lots of comfy areas to sit and relax, watching the world go by, the bar is great and stays open until 0130 am weekends, breakfast is lovely and - for anyone with the energy - the gym is really big and well equipped; the swimming pool is nice too. The room was perfect, with lovely touches like a smart black brolly (which we needed!). The one thing I was a bit disappointed about was the size of the shower room, which was absolutely tiny - I also specifically call it a shower room as there was no bath! But a really wonderful stay overall and we will all most certainly be going back.

Room Tip: Ask for a room with a bath!
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone Hotel, responded to this review, November 26, 2012
Dear Guest,

Thank you for writing about us following your recent stay at the Marylebone. It was a pleasure to read that you enjoyed your time with us and had a “wonderful overall stay”.

I note that you were not entirely satisfied with the bathroom in your room and would like to assure you that we have a number of different room configurations, which include a large number of rooms with bath/shower combinations and also Suites which not only have a bath but also feature a full walk in shower. It would be my pleasure to talk you thought all the options for your next stay so please do not hesitate to contact me personally. Our design team will be thrilled to read your positive comments on the design and ambience of our public spaces. A lot of thought and energy went into the creation of these areas which we wanted to reflect our contemporary nature but also remain luxurious, welcoming and warm.

I am so pleased that you plan on returning and hope to welcome you and your husband back to the Marylebone very soon.

Best wishes

Frits

Frits Potgieter
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester,UK
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 25, 2012

Excellent,helpful kind staff. Hotel spotlessly clean and cared for.well appointed rooms. A delight all around,quiet and tasteful furnishings. The staff could not do enough,could not believe I was in London!

Room Tip: Top 2 floors on back of hotel
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone Hotel, responded to this review, November 26, 2012
Dear Guest,

I am thrilled to read that you thought your recent stay was simply “perfect”.

It is always incredibly motivating to hear our guests comment positively on their experiences and I know our team will be over the moon to hear that you thought they were excellent, helpful and moreover went the extra mile to make your stay special. Thank you for taking the time to post such a wonderful review.

I hope to welcome you back to the Marylebone very soon.

Best wishes

Frits

Frits Potgieter
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 25, 2012

we stayed in this hotel for a weekend after getting married. upon arrival we were upgraded to a better room. it was amazing. there is a swimming pool, gym on site etc. the breakfast here is so good, with loads of fresh fruit, and pretty much everything you could want at breakfast time.
the room we had was spacious and well equipped, with safe, slippers, bathrobes, umbrella etc. the staff are so helpful and warm, they even give you two bottles of mineral water each night. we couldn't fault this place at all.
the location is very close to oxford circus tube, so is well placed for the west end, oxford street shopping, restaurants, etc

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone Hotel, responded to this review, November 29, 2012
Dear Guest,

Thank you for writing about your recent experience at the Marylebone. First off all many congratulations again, I am delighted you choose us as part of such a special celebration.

To know that you rated us as the best hotel you stayed at, ever, means a great deal to us and I cannot wait to share your brilliant comments with our team. Whilst it is always great to hear when our guests comment positively on the hotel amenities, rooms and of course the brilliant location, the standout moment for us will always be when our employee’s and the warmth of our service are mentioned. We strongly believe that to deliver exceptional guest experiences we have to exceed your expectations through genuine hospitably and this can only be achieved through our people. Thank you again for your feedback.

I hope we will be welcoming you back for your first anniversary, if not sooner!

Kind regards

Frits

Frits Potgieter
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Top Contributor
154 reviews 154 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed November 25, 2012 via mobile

I checked in here for 1 night from yesterday. At check-in they have at least now got more cultures represented than the (exclusively) eastern europeans they had a while ago, (who were almost all very rude). Now we have some Indians and Pakistanis as well, much better vibe and attitude!

The hotel foyer looks good and has a great new gym and pool, as well as free wifi. Maybe I was just unlucky with my room allocation, room 148. It was near service elevators and a service area, one could hear the staff the whole night.

There are also no coffee-making facilities in the room, which is VERY small.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frits_potgieter, Manager at The Marylebone Hotel, responded to this review, November 28, 2012
Dear Guest,

Thank you for writing about your recent experience at the Marylebone.

I am pleased that you enjoyed your overall stay and that you thought the overall vibe and staff attitude have improved. It is of course important that we reflect the wonderful kaleidoscope of cultures that flourish so successfully in London and I am pleased you thought this was indeed the case. You will be pleased to know that we are in the process of adding additional Nespresso machines so that all our rooms have them early next year, currently we have them in about 90% of our bedroom categories.

In terms of room size we have a number of room categories, I note that you stayed in our entry level room which although perfectly suitable for short stays may not be the best option if you were looking for additional space. Please let me know prior to you next visit so we can discuss the different options available, I am confidant we can find a room that will suit you to the tee.

Thank you again for your comments, which I take very seriously and constructively and I hope to welcome you back to the Marylebone very soon.

Kind regards

Frits

Frits Potgieter
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Marylebone Hotel

Address: 47 Welbeck Street, London W1G 8DN, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in London
#24 Family Hotel in London
#39 Business Hotel in London
#44 Luxury Hotel in London
#47 Romantic Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Marylebone Hotel 4*
Official Description (provided by the hotel):
The Marylebone Hotel is perfectly located in trendy Marylebone village, just a short walk from fashionable Bond Street, Selfridges, Oxford Circus, Soho, and Hyde Park. We offer complimentary Wi-Fi throughout the hotel, and access to our state-of the-art Health Club complete with 18-metre swimming pool, gym, spa, sauna and steam room. If you are feeling a little more energetic, the Health Club also offers a large variety of fitness classes in the dance studio. The Marylebone Hotel effortlessly weaves together the traditional and the modern from around the world, offering welcoming lounges to enjoy afternoon tea, a brasserie style restaurant where local produce is transformed in simple, tasty dishes by our chef, and a bar where you really must try a cocktail. It's close proximity to a variety of theatres, galleries, antique shops and London's best shopping precincts make it the perfect place whether you are travelling on business or for pleasure. ... more   less 
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Also Known As:
Marylebone Hotel London
The Marylebone Hotel London, England

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