I needed to extend my stay in London at the very last moment which in itself was problematic. I spent hours and hours into the night on the internet to find an economical place. Bear in mind London is not cheap. Every service - expedia, priceline, kayak, hotel.com etc came up with no options. I finally found an option - the Hallam Hotel - which I called just after midnight. They had an available room - not cheap but the only solution. I gave my credit card details, personal details, email address, got a confirmation code and breathed a sigh of relief. How foolish us mortals can be! I called the next morning to re-confirm as I wanted to double check and advise them that I would be checking in around 5pm. Everything was set and they told me that I could check-in anytime after 2p. I went about my day, had numerous business meetings and jumped in a taxicab late afternoon. When I arrived at 5.30pm the gentleman on reception said that they had sold out and the person who took my booking that night should have known. I said that that was all well and good but I that had called that morning to confirm and spoke to another person who confirmed my room and mentioned nothing. The gentleman on reception said that they had tried to call me but that was obviously a LIE as I received no call or phone message! When I retorted why hadn't they emailed me then since they had all my details, he just stared at me blankly. He said that they had booked me in another hotel a short taxicab ride away and basically that was that. By this time I was completely irritated but had no choice than to lug all my luggage to the other hotel that they had transferred my reservation to. So, I jump in another taxicab and head off. This was not a hotel more like a hostel, and in the spirit of the chain of incompetence, when the staff checked the reservation it was only for one night not the two that I had required when I booked the first hotel. By this time I was livid and out on the street corner in freezing temperatures with a pile of luggage and no where to stay for the night. It sounds like a great premise for the beginning of a movie, but trust me, this would not be a comedy. So the bottom line is that I didn't even get to stay at the Hallam Street hotel as the incompetence of the staff was shocking. My advice is that I would avoid at all costs since if this was any indication of the way the hotel is run, I lucked out despite the inconvenience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.