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“Great stay at a great property” 5 of 5 stars
Review of Marriott London Grosvenor Square Hotel

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Marriott London Grosvenor Square Hotel
5.0 of 5 Hotel   |   10-13 Grosvenor Square, London W1K 6JP, England (Mayfair)   |  
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Hotel amenities
Special Offer
Free Wifi + Late Checkout
Ranked #370 of 1,049 Hotels in London
Certificate of Excellence 2014
Portland, OR
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
258 helpful votes 258 helpful votes
“Great stay at a great property”
5 of 5 stars Reviewed January 3, 2014

Our family of four just returned from a four night stay at the property. We were put in a deluxe king room with a pull out sofa for the kids. This size of room was more than adequate for our needs. The bathroom was well equipped and spacious. We did see the standard king room while walking down the hall and it appeared to be quite small.

Overall, we were thrilled with the property. Every staff member we encountered was pleasant, helpful, and courteous. We would absolutely stay here again.

Positives:

Location, location, location
Comfortable beds/linens
Attentive staff
Knowledgeable concierges
Quiet neighborhood
Well stocked and comfortable platinum lounge
Excellent high end restaurants adjacent to lobby, and close by.

Negatives:

Lounge served the exact same breakfast items during our stay
Walls are indeed thin
Slows lifts

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review, January 15, 2014
Dear beeclean

Thank you for taking the time to review our property on TripAdvisor.

I was very pleased to read that you were satisfied with everything the hotel had to offer in particular the attentiveness of the staff. I will ensure your great comments are shared with the team.

I will also be rasing your feedback regarding breakfast with Jamie Welch our Executive Chef.

We look forward to welcoming you back.

Kind Regards
Ian Pask
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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937 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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English first
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 2, 2014 via mobile

This hotel is perfectly located for Oxford Street. 2 blocks from Selfridges. We managed to park on the road or otherwise parking is £48 a day at a local NCP. We stayed on the 1st floor in a room with a gorgeous patio leading to a small garden. Only a few rooms have access. Club room was included in the price and the room was very nice and roomy. Unfortunately on return from a late night the extra bed for our child was not the room and we had to wait nearly an hour!!

  • Stayed December 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review, January 15, 2014
Dear Inlovewithlux

Thank you very much for taking the time to review our propertyon Trip Advisor.

I would like tothank you for your great comments about our hotel. I woukd also like to take this oppertunity to sincerly apologise to you for the fact your extra bed was not ready when you returned to the hotel in the early hours of the morning. I have brought this to the attention of Liana Bobina Executive Housekeeper as this is not in line with our usual high standards of service.

I do hope we will have the oopertunity of welcoming you back to the hotel inthe not to distant future.

Kind Regards
Ian Pask
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

Really nice hotel in Mayfair District very close to Oxford St and Marble Arch.
Rooms are modern designed and a little bit small but they have absolutelly everything you need with great facilities. Really enjoyed.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review, January 15, 2014
Dear Raquelitaaaa

Thank you very much for taking the time to review our property on TripAdvisor.

We do hope we will have the pleasure of welcoming you back in the near future.

Kind Regards
Ian Pask
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 28, 2013

The staff is what makes this property a joy. By the time of our check-in, we had been traveling for more than 20 hours and were quite tired. The woman at the desk was wonderful welcoming and accommodating. She was efficient and more than helpful.

Katie in Guest Services, Brian and Harry at Concierge all went above and beyond in making our stay exceptionally pleasant. Katie arranged for a special birthday cake to be delivered for our daughter's 18th birthday celebration on Christmas Day. It was exquisite! Prior to our arrival, Brian was quite helpful in having made a number of arrangements for us and was very eager to provide further assistance once we were there. Unfortunately, we had a very bad experience with one of the tours. Harry handled our negotiations with the agency to secure a complete refund.

That the staff was sufficiently abundant and helpful even on Christmas Day was well appreciated by our family. Even the Club Lounge was operating fully. This made our stay very comfortable.

Thank you to the people of Marriott Grosvenor Square!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review, January 15, 2014
Dear Phil S

Thank you very much for taking the time to review our hotel on TripAdvisor.

I was so glad to read your comments about the staff members you mentioned, we are very proud of all oour associates here and I will ensure they get the recognition they deserve. I was also pleased to hear your daughter had a great 18th Birthday.

Thank you once agian for your Kind comments and we very much hope you stay with us again soon.

Kind Regards
Ian Pask
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 27, 2013 via mobile

Stayed at the millennium hotel at Grosvenor square last Christmas so opted for this hotel this year.
Lovely big beds and comfortable rooms. First impressions however weren't too good, my partner and I arrived in our car only for the 2 men on the door arguing with each other and us stood in the rain with our boot open waiting for help with our luggage.
Overall a nice stay

  • Stayed December 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review, January 15, 2014
Dear yaz17121

Thank you very much for taking the time to review our hotel on TripAdvisor.

Thank you very much for your comments regarding our rooms and beds. Thank you for bringing your welcome experience to our attention, I will be following up with our Front Office manager to ensure this does not happen again.

We do hope we will have the pleasure of welcoming you back tot he hotel in the near future.

Kind Regards
Ian Pask
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 17, 2013

The only upside of this Hotel is the location.

That said, for the price you pay, the room was very small and the walls were VERY THIN. We were woken up from deep sleep at 3.30am by neighbours who just checked in - we could hear every word of their conversation as if they were in our room! Another night, another neighbour had some guests which kept us up until early hours of the morning with their laughter and conversation etc. Even the neighbour's TV could be heard and loud enough to keep us awake until it is turned off.

When we first checked in, there were two staff at the reception - one was attending to another guest who seemed to have quite a lot of issues; while the other was on the phone - I would have thought attending to a customer would be more important and the call could be handled by someone in Accounts as the conversation was relating to that subject... I had to wait for about 15 minutes before being attended to - and when it came to my turn, the Hotel's Computer was down - leading to further waiting time. This was at 1pm so, it was not at any unearthly hour or peak hour. Total time to check in and getting the keys to my room was about 30 mins which is certainly not acceptable for a 5 Star hotel!

Will certainly not stay there again and will warn anyone about staying there! Not impressed and not worth it!

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review, December 19, 2013
Dear jncaridian

I would like to thank you for taking the time to review our property on TripAdvisor. Our Guest comments and observations ore of utmost importance to us in helping us improve our service and performance.

I am deeply saddened that we did not meet your expectations and would like to apologise for the poor image you have perceived of our hotel. We take every guest comment very seriously at Marriott as this helps us improve on the excellent service that we pride ourselves in. Please rest assured that we will follow up on your feedback and take all the necessary steps to improve our services.

I do hope we get the oppertunity of welcoming you back to the hotel to win you back as a valued customer.

Kind Regards
Ian Pask
General Manager
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London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed December 11, 2013

The customer is not always right here ! They do not even let you have your say !
Good location BUT there are so many in this area that it is not worth the lack of respect . I d rather stay again at other local hotels where I have felt welcome.

  • Stayed October 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian P, General Manager at Marriott London Grosvenor Square Hotel, responded to this review, December 17, 2013
Dear FOODLOVER201166

Thank you for taking the time to review our property on TripAdvisor.

I would very much like any further information you have regaring the issue you experienced so I can conduct a detailed follow up. Please do email my assistant on louise.jameson@marriotthotels.com.

I look forward to hearing from you.

Kind Regards
Ian Pask
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marriott London Grosvenor Square Hotel

Address: 10-13 Grosvenor Square, London W1K 6JP, England
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#202 Family Hotel in London
#250 Luxury Hotel in London
#278 Romantic Hotel in London
#298 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Marriott London Grosvenor Square Hotel 5*
Number of rooms: 236
Official Description (provided by the hotel):
Located in the fashionable Mayfair neighbourhood, just seconds walk to Oxford Street and Park Lane, the London Marriott Hotel Grosvenor Square enjoys a renown that many hotels in London strive to attain. First built as a stately townhouse, it has evolved into an exclusive hotel that infuses contemporary chic with classic luxury and exceptional personal service. Special Features include; Gordon Ramsay's Michelin Starred 'Maze' restaurant, WIFI throughout and a beautiful peaceful garden location, in London's most fashionable area. ... more   less 
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Also Known As:
Marriott London Grosvenor Square Hotel England
London Marriott

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