We were staying for 2 nights for a wedding which was on New Year's Eve. When we were shown to our room I immediately noticed how cold it was, and Reception sent an Engineer. He told me that the heating in lots of the rooms was broken, and we eventually settled on a room which we were told it worked. Yes - it did, but by going on and off with great banging and noise throughout the night and so disturbing our sleep. Room was very shabby with stains on the carpet and burn marks in the drapes.
We asked the hotel to get us a taxi to go to the wedding ceremony, and they arranged for a minibus - which was stupid for 2 of us to go on a 5 minute drive, and also cost over £30 why did they not say they cannot get us a black cab - everyone else paid £8.00 for the same journey.
On the Wednesday morning when we went down for breakfast at 9.20 am, we put the Do Not Disturb sgin on the door, and came back to find the room already cleaned for the next guests. I had left my handbag in the room with all my jewellery, and purse in it.
I have written to the General Manager and he has not even given me the courtesy of a reply.
- Official Description (provided by the hotel):
- The Park Lane Mews Hotel is located in the prestigious Mayfair district, within a short walking distance of the very picturesque Hyde Park adjacent to Park Lane. This 4 star desirable hotel in Central London is within minutes walk to Knightsbridge, Oxford Street, Green Park, Piccadilly, Buckingham Palace, Regents Street and Hyde Park, the heart of London is truly on your doorstep! This 4 star property offers the charm of a traditional boutique hotel with the modern facilities required by today’s most discerning guest. In addition to the comfortable rooms and suites, the hotel also boasts a spacious conference room for meetings and private functions. Dine in our Stanhope Restaurant or simply relax in the Lounge; our dedicated staff look forward to welcoming you to The Park Lane Mews Hotel. ... more less
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- Also Known As:
- Park Lane Mews London
- Hotel Park Lane Mews
- Park Lane Mews Hotel London, England