Have stayed in this hotel on several occasions during the past 30 years - obviously during that time there has been a few changes in management.
Location and staff (some staff) are 2nd to none as is the cleanliness of the Hotel / rooms.
However, having read through numerous of the previous reviews on this site and others, it is clear from the responses given by the Management that they are stuck in a time warp.
Hello this is 2012 and whilst circa £250 per room per night might not be a lot to some people, trust me for the majority of guests it is.
In exchange for taking this level of money from guests it is not unreasonable to expect rooms finished and decorated to a high standard. I could list everything that in my opinion was poor but those areas have already been well documented previously.
Location, size of rooms etc is what it is and yes nothing can be done about that, and no amount of top quality customer service can make up for poor quality bedrooms. Even the so called budget chain of hotels offer accommodation superior to this.
Come on Mr Chana wake up - yes your staff work extremely hard and most of the time are getting it right, but it is high time the company put its hands deep into the pockets and completed a refurbishment.
Sadly I will not be returning until something has been done.
- Official Description (provided by the hotel):
- The Park Lane Mews Hotel is located in the prestigious Mayfair district, within a short walking distance of the very picturesque Hyde Park adjacent to Park Lane. This 4 star desirable hotel in Central London is within minutes walk to Knightsbridge, Oxford Street, Green Park, Piccadilly, Buckingham Palace, Regents Street and Hyde Park, the heart of London is truly on your doorstep! This 4 star property offers the charm of a traditional boutique hotel with the modern facilities required by today’s most discerning guest. In addition to the comfortable rooms and suites, the hotel also boasts a spacious conference room for meetings and private functions. Dine in our Stanhope Restaurant or simply relax in the Lounge; our dedicated staff look forward to welcoming you to The Park Lane Mews Hotel. ... more less
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- Also Known As:
- Park Lane Mews London
- Hotel Park Lane Mews
- Park Lane Mews Hotel London, England