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“perfect location” 4 of 5 stars
Review of The Pelham Hotel

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The Pelham Hotel
5.0 of 5 Hotel   |   15 Cromwell Place, London SW7 2LA, England (Knightsbridge / South Kensington)   |  
Hotel amenities
Ranked #85 of 1,075 hotels in London
italy
Top Contributor
106 reviews 106 reviews
58 hotel reviews
Reviews in 67 cities Reviews in 67 cities
354 helpful votes 354 helpful votes
“perfect location”
4 of 5 stars Reviewed December 18, 2012

I go to London very often and since years I appreciate to stay at Pelham Hotel. The best value is the position. Just in front of South Kensington underground station, the hotel is situated at a walking distance from Museums and attractions (Victoria & Albert, Natural History, Royal Albert Hall, Hyde park) and also to Harrod’s that can be reached with a nice walk along Brompton Road.
The area is full of every kind of restaurants, so no problem for eating choice.
My first meeting with the hotel was a little disturbing. Years ago I booked a double room and, the day before the arrival the hotel contacted me apologizing saying that the room was not available because of a family group that missed the leaving. But is in the adversities that you can really understand the real talent. The hotel found a beautiful accommodation (a whole apartment) in a club just steps from it, giving me free transportations for all the days of the stay. Then, to apologize, offered a two night complimentary stay in the period of my choice. So, the following time I went to London, I went to Pelham again. And again.
The style of the hotel is authentic English, with white wood panels and striped wallpapers.
If you are a small group, you can also choose the suite in the back of the hotel that is a sort of mini – apartment. I agree with a previous review that underlines to take care of the very steep stair, not to forget also the second bedroom sited on an half open mezzanine: definitely not so fit for families with little childs.
A minus point is breakfast: not bad but not at the level of the hotel and of other five star hotel in the city.
A suggestion is to book rooms not facing the main street because there may be to much noise.
Rates are high, but average for London standards.

Room Tip: avoid rooms facing the street
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Paris, France
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 8, 2012 via mobile

In the middle if the French neighbourhood, South Kensington metro station, a really nice selective boutique hotel. It's always great to be back at the Pelham and feel at home. The breakfast is also great; take time to enjoy it.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed December 5, 2012

I visit London monthly and always stay at The Pelham. With probably about 15 stays under my belt, my experience each and every time has been outstanding. The service is friendly, there is wonderful attention to detail, and the concierge (especially Jamie) goes above and beyond with finding theater tickets, getting cabs, booking restaurants, etc - all with a smile.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Lewes, United Kingdom
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 21 cities Reviews in 21 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 24, 2012

Used trip advisor to find this hotel and all would have been as expected for the £350 a night price had the service been better but the Concierge seemed to be absent. No email confirmation of booking, asked for early check-in which was not noted so could not go to room on arrival. Taxis ordered twice, first time receptionist had to go outside in the rain to hail one, and again she offered to do this a second time when they failed to book the taxi we ordered meaning we arrived at our evening appointment late and very stressed. Not good. Would have expected more and will not be returning any time soon.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 22, 2012

Excellent location close to the South Kensington tube. When I stayed the lift was out of order and
you do need them, as the hotel has a number of stairs,both up to the bedrooms and down to the brasserie and breakfast room. Although the curtains are heavy and double backed, I had a room roadside and the traffic is heavy for most of the night. Our company has a corporate rate, 230 GBP before vat, but at the time it would have been cheaper to book via the hotel website which would have been 165 GBP ex vat, quite a difference. Staff were friendly and everything about the hotel exudes quality and richness, especially the food; a full breakfast at GBP 17.30 was I felt a little expensive, especially if staying for a week. Bathroom was large, clean with quality products.Hotel has an honesty bar. I would recommend this hotel, but check for deals first on the hotel's own website as I feel GBP 275 inc vat is a little overpriced.

Room Tip: Ask for a room on the opposite side to the main road.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, Missouri
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 4, 2012

Where do I begin about The Pelham? First, it is very well-located. Two minute walk from South Kensington Tube station. The station is on a line that connects to Heathrow airport, so very convenient. Moreover, the South Kensington area is very well-located for museums, shopping, and eating.

The hotel is beautifully decorated -- both in the parlor rooms and in the bedrooms. I relaxed a bit in both of the parlor rooms on a couple of occasions. The beds are very comfortable, and I even had a view of Royal Albert Hall from my bedroom window -- which looked particularly pretty as it was lit up. The boutique size of the hotel only adds to its warmth and beauty.

One of the things that sets The Pelham apart is its sensational concierge service. I think the fact that the hotel is a boutique only helps in this department as it is has fewer guests to look after, and consequently the individual service is unparalleled. I have stayed at The Pelham before, as have two friends of mine, and each of us received superb concierge service. I needed a bit of help planning a couple of things, and the concierge staff was wonderful. In particular, I made a day trip to Chatsworth. Jamie, the head concierge, essentially planned the entire thing, and affordably so, as well.

I can't wait for my next visit to London, and I know I will be staying at The Pelham!

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

Family stay in London , found the staff very friendly and concierge extremely helpful. Would definitely stay again.great location with lots of good restaurants nearby. We stayed in the mews room which was perfect for two adults and two teenagers, however may not be suitable for younger children dur to open stairway.
The breakfast was excellent, again served by pleasant, efficient staff.

Stayed November 2012, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Pelham Hotel

Address: 15 Cromwell Place, London SW7 2LA, England
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service
Hotel Style:
#60 Business Hotel in London
#67 Luxury Hotel in London
#90 Romantic Hotel in London
#132 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Pelham Hotel 5*
Official Description (provided by the hotel):
The Pelham is a unique, stylish boutique hotel in the very heart of South Kensington. Each and every room has been individually designed by Kit Kemp, blending the enchantment of English style with modern colours and flair, The Pelham has been described as one of London's finest townhouse hotels. Our guests have the privilege of exclusive use of the wood paneled drawing room and library both with open fireplaces, business centre as well as our 24-hour fitness room. Kensington is awash with boutiques, bars and bistros not to mention our own Bistro Fifteen with our mouth-watering and sumptuous menu, inspired by fresh quality ingredients and flavours of the Mediterranean Cuisine. In our BAR 15 discover our selection of organic wines together with our home made terrines. Our stylish Event Suites can be transformed from a corporate meeting area into a glamorous space for private dining, drinks receptions, baby showers and afternoon teas. Minutes from the Victoria & Albert and Natural History Museums, Harrods, Hyde Park and The Royal Albert Hall, The Pelham really is the perfect foundation for your sophisticated stay in London. ... more   less 
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Also Known As:
Pelham Hotel London
The Pelham Hotel London, England

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