We booked the Derby based on the mainly positive reviews we read here on TA but man were we in for a horrible surprise.
The toilet was broken, the TV tiny and the remote as filthy as I have ever seen. ,The room was so noisy I couldn't sleep until the traffic on busy Cromwell Road died down at about 2am (there's a busy Hospital across from the hotel) If the noise made it hard to sleep the springs poking out of the mattress made it impossible, When the sun came up because the drapes were too small to close completely light leaked in by the ton. The toilet seat was just sitting on the bowl, the hinges had rusted out. The hairdryer hose was torn.
Worst of all this was the filthiest room I have ever stayed in. It appeared as if something had burned inside of the refrigerator box and coated the cabinet with a thin film of black ooze. The chair was a worn colour of wear and tear with the armrest blacked with dirt.
There was garbage left in the hallway, the elevator was out of order... we left at 6am to check in at the nearby Quality Inn which was ironically was £ 15.00 a night cheaper than the nearly £ 100.00 a night we were paying at the Derby.
There is hotel chain brochures in the lobby, but the Derby has failed the check list to be let in and I suspect will never be a part of the Quality / Comfort Hotel group.
At least the desk was apologetic and while I was charged for the first night, the remaining nights were promptly refunded to my VISA card.
- Official Description (provided by the hotel):
- This elegant, welcoming Kensington budget hotel was renovated in August 2007 under new ownership. This classical English town house hotel is typified by wide corridors and stylish rooms, more spacious than most hotels at this level, and has a small meeting room. In easy walking distance of Earl's Court and Gloucester Road tube stations as well as London's major museums, this family hotel is an excellent base for touring London or for attending exhibitions at nearby Earl's Court and Olympia venues. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Cheap Tickets and TripOnline SA so you can book your Derby Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Derby Hotel Kensington
- Derby Hotel London, England