This is my second time here.
We first check in for standard double room (you can see my old review and photos comparing with last time executive twin room), they are going to send us to the connection building.
Ha ha ha after reading from many reviews, we definitely say "NO' and ask them for 5th floor. Unfortunately, they're all full booking today. So, we got room number 010.
room 010- like a box, near the road
the way to go to the room quite dangerous (in my opinion) because we need to walk through the strange door.
Never mind, we can tolerate for one night
BUT!! after we come back again at midnight
Air condition does not work
So, we ask staff to change the room
They show us the new room......
Luckily, we got room number 103
We decide to change room immidiately
--bigger
--fresher
--nicer
there are free fruits(banana, grape, apple, pear, ...)
also free 2 bottles of water
and some stuffs such as slipper, toothbrush, shower cap, knit .....
-free internet
all photos that are attached can describe the room as real
about 2-3 AM, I was thirsty so i called reception to buy still water because 2 bottles of water in the refrigerator for free are sparking, I told him
you know he said that he'll tell room service man to bring two bottles of still water for free to us^^
that's mean every problem for 1 night can be solved (room, thirsty am i) by friendly and helpful staff
this encourages me love and like this hotel because of best service of the staff
Thank you very much
ps. this hotel is near earl's court station about 2min walk