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“Would easily stay here again” 5 of 5 stars
Review of Park Grand London Kensington

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Park Grand London Kensington
4.0 of 5 Hotel   |   33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington) (Earls Court)   |  
Hotel amenities
Ranked #134 of 1,073 hotels in London
Adelaide, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Would easily stay here again”
5 of 5 stars Reviewed yesterday NEW

Stayed here for six nights in July and only have wonderful things to say about this hotel. Rooms were quiet, modern, clean and comfortable. Staff were amazing in every respect and the hotel is in a prime location (a minute walk from Earl's Court station and shops, and within a 10-15 minute walk to the Natural History Museum, Victoria and Albert Museum and the Science Museum). The food was delicious and well priced.

Definitely recommend this hotel.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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365 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Norwich, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stay was very comfortable. The rooms were small but well designed and the air conditioning was welcomed.Shower was excellent. Disappointed upon arrival that I had to provide a £25 deposit for the mini bar as this appeared very distrusting and unwelcoming. Never had this request before and there are politer ways of managing this. Perhaps this is because it is a less expensive hotel. Am awaiting to see if the deposit has been returned. I think the hotel should make customers aware of this before booking as it 25% of the room cost. The fitness center is not a center but a carpeted room, and the treadmill wasn't working. Carpet is not a practical surface for exercise and would have been better with a washable linoleum flooring. Breakfast is more expensive if you pay on the day.The hotel on balance is good value but some aspects are exaggerated on their website and the location is not the nicer part of Kensington.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Having stopped at the Park Grand London Kensington many times now they have always been first class in their “Professional”, “Friendly” and “Accommodating” approach to service.

No matter how busy they are the rooms are always to their usual high standard with everything you would need to make you feel at home and comfortable.

I would highly recommend this hotel to anyone either on business or pleasure, traveling alone, as a couple or in a family – the hotel has it all to accommodate all.

5 Stars – 1st Class – Looking forward to my next stay!!

See you again soon.

Room Tip: Stopped in many rooms and they are all to the same quality standard!
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, 2 days ago
Dear Kevin D,

Thank you very much for your amazing review, I'm so glad to read that we have not let you down on your stays with us. It truly is a pleasure to welcome you back to the hotel and we look forward to your next visit with us.

Do let me know if we can help arrange anything for your next stay, I can be contacted on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Room was small but adequately sized, it had everything you needed large comfy bed, TV, hairdryer, safe and minibar! Very clean and looks just like the pictures. Staff were friendly, helpful and efficient. For breakfast there was a good range of buffet, fruits, cereals, pastries and cooked English. Earls court subway and buses 2 mins walk from hotel, the street the hotel is on is a little scruffy but is on the up given the amount of renovations being done.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, 2 days ago
Dear Susan M,

Thank you for reviwing our hotel - I was so glad to read that you found our hotel "modern, clean and good value for money". Most importantly I was happy to read that you found our staff to be "friendly, helpful and efficient". I'll make sure to pass your comments on to all to read.

If we can help you arranging another stay or anything else please feel free to contact me on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I cant say enough good things about this place, booked at random online this will become my "got to" London hotel, a really reasonable price (for London) but best of all great helpful staff who smile (a very under rated thing) with rooms that you could definitely swing a cat in and maybe a number of much larger mammals too, comfortable bed, even the mini bar is reasonably priced, if you are looking at this revire- book this hotel, you wont get anything better for twice the price!

Room Tip: If you need phone reception ask not to be on the lower floors
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, 2 days ago
Dear Gregwaters99,

Thank you very much for taking the time to review our hotel.
I'm very glad to read that you found our staff helpful, and that our hotel shall be your choice in London in upcoming stays.

If I can assist in arranging your next reservation please feel free to contact me directly on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

really welcoming staff, nice contempoary fittings, nice position, very very clean, good price for a London hotel. The room wasnt big but at this price that is not a complaint. First time we have stayed in a below £100 per night hotel in London but equals or betters all others above that cost we have stayed in

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, 1 week ago
Dear Jonesstev3,

Thank you for your comments in reviwing our hotel.

I'm very pleased to hear that you found our staff welcoming and that you found us to be of great value in comparison to other hotels.

Do feel free to contact me if I may help in arranging your next stay with us. I can be reached on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We had a great two-night stay at the the Kensington Park Grand. The room was a good size, it was very clean, the bed was incredibly comfortable and the staff could not have been more helpful. We were especially grateful that we were able to leave our luggage at the hotel before check-in and after check-out, to suit our travel arrangements.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, 1 week ago
Dear Alistair B,

Thank you very much for taking the time to review our hotel.

I am very pleased to hear that you had a comfortable stay with us and that you found our staff to be particularly helpful.

We would be delighted to welcome you back to the hotel. If I can help in arranging your next stay please feel free to contact me on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#96 Business Hotel in London
#99 Luxury Hotel in London
#116 Family Hotel in London
#124 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Kensington 4*
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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