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“Excellent clean hotel” 4 of 5 stars
Review of Park Grand London Kensington

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Park Grand London Kensington
4.0 of 5 Hotel   |   33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington) (Earls Court)   |  
Hotel amenities
Ranked #196 of 1,065 Hotels in London
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Excellent clean hotel”
4 of 5 stars Reviewed July 12, 2014

Lovely clean hotel in an excellent location to visit most of Londons attractions.
Earls court tube is a 3minute walk with cafés, pubs and restaurants within vicinity.
Room only so can't comment on the hotel food, would use this hotel again for sure.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, July 15, 2014
Dear Mikeygg,

Thank you very much for taking the time to review our hotel. The hotel is indeed situated within a short walking distance to Earls Court tube station providing easy access to many of Londons attractions.

Perhaps if you stay with us again you'll be able to experience the service that our restaurant also offers.

If I can help with anything else please do not hesitate to contact me directly on clayton@parkgrandkensington.co.uk

Kind Regards,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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devon
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 12, 2014

Ideal location as seen before, really handy for the tube.
Staff friendly and helpful. Modern and spotlessly clean. We did not eat here but lots of places near by and nice local just in behind called Kings Head, which we had a few drinks and food.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, July 15, 2014
Dear Devongirl_10,

Thank you for taking the time to review our hotel.

I was very pleased to read that you found our location ideal, and most importantly that your experience with our staff was both friednly and helpful.

Do let us know if we can be of any further help.

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 12, 2014

We were lucky to book this hotel way in advance so got a good deal on the price. This hotel is meters from earls court station which is bonus as there are no steps to deal with from the platform to the hotel! The staff were very friendly and we were able to have a 1pm check out free of charge. Our room was really good and had a king bed, a microwave and an ironing board and iron. The bed was very comfortable and the air conditioning was very good. The shower was a good size and there was plentiful hot water and good pressure. If there we're any criticisms it would only be that you had to log in to the wi fi every time you used it - it isn't automatic after the first time. Also, they should probably do away with the night time room service check and chocolate drop off - I don't think it is necessary. The windows are not double glazed (at least i dont think they are) so there is a bit of noise but nothing too bad. Overall, I'd highly recommend this hotel.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, July 15, 2014
Dear Perthites-2,

Thank you for taking the time to review our hotel.

I'm very pleased to read that you enjoyed the facilities of the hotel and that you found our staff to be friendly.

Thank you very much for recomending us to others.

Do feel free to contact me on clayton@parkgrandkensington.co.uk if I can help you with anyhting at all.

Kind Regards,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 11, 2014

Would definatly recommend this Hotel to anyone and would most definatly go back! Doesn't look anything special from the outside but as soon as you walk in its a totally different story. It is exactly the same as shown in the online pictures, very modern and extremely clean!

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, July 15, 2014
Dear EllaAshleighSkye,

Than you for taking the time to review our hotel and especially recommending it on to others.

Unfortunately we are very limited with what we can do to the exterior of the hotel, but I'm glad that you were delighted with the interior of the hotel.

If I can help with anything else please do feel free to contact me on clayton@parkgrandkensington.co.uk

Many Thanks,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
30 reviews 30 reviews
29 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 11, 2014 via mobile

Booked this, via laterooms.com, as I was very late with my planning, and wanted to avoid a far out Premier Inn. The Park Grand was cheaper than Premier Inns nearby, and definitely much better!!

Reception staff were super friendly, carrying my large case up the steps, and offering to take it to my upgraded room! The room was large, spotlessly clean, and quiet.

It's only a five minute walk from Earls Court tube station, and another surprise was the reasonably priced wine in the hotel bar (a large glass was cheaper than a small glass in a nearby restaurant!)

Will try and book here again for next business trips to London

Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, July 15, 2014
Dear Benandglenn,

I'm very delighted to hear that you found our pricing to be competitive, and our staff to be "super friendly". I will surely pass your comments on for everyone to read here at the hotel.

Thank you for thinking of staying with us on your next business trip, it would be our pleasure to welcome you back.

If I can help with anything for your next stay please feel free to contact me on clayton@parkgrandkensington.co.uk

Kind Regards,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exmouth, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 11, 2014

We booked direct for one night as we were going to Wimbledon to see the tennis. I thought the hotel was really good value for London and in an ideal position, just minutes from earls court tube station. The staff were very friendly and the room was clean and comfortable, the fruit was a nice touch. We ate in the restaurant in the evening which was really good value although it was almost empty so the atmosphere was a bit strange as we felt a bit alone. I would definately recommend this hotel though for a London break and i will use it again , it was much better than many more expensive hotels I have used before in the city.

Room Tip: If you book in advance for a set date with no cancellation rights, you get a reduced rate
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, July 15, 2014
Dear Daydreamer999,

Thank you very much for posting your review of our hotel.

I am so pleased that you found our staff friendly and the room clean and comfortable. I shall definitely pass on your comments to all departments.

Should you decide to use us again I'm sure that we can show you a much more vibrant restaurant than what you experienced over the wimbledon tennis period.

Please do contact me on your next stay, I can be reached on clayton@parkgrandkensington.co.uk

We look forward to welcoming you back to the hotel.

Kind Regards,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidstone
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 11, 2014

Only stayed for the one night, but it was everything we hoped it would be. Just a 3-4 minute walk from Earls Court underground, welcomed by very attentive staff, we stayed in a deluxe 2nd floor room. Attention to all the small details, it definitely is worth it's 4* rating - the bed was scrummy, the bathroom luxurious and the prices, surprisingly, very reasonable given it's location. Only let down was late night room service, where we ordered Panini's, which came quite quickly but left a little to be desired - skimpy on the filling and a little dry - however, they did the job!! Breakfast next morning made up for it, with plenty of choice, even though we only arrived 15 minutes before the restaurant closed. Excellent location for getting to Hyde Park, Kensington Gardens, Harrods and Natural History Museum. Would certainly recommend and certainly stay again!!!

Room Tip: 2nd floor was nice as you didn't need to wait for the lift yet quiet, with no other room noise.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clayton C, Manager at Park Grand London Kensington, responded to this review, July 15, 2014
Dear LisaMaistone,

Thank you very much for taking the time to review our hotel.
We do indeed believe that its the small things that count, which is why those little details in the room are paid attention to.
I'm really sorry that you were not entirely satisfied with our late night panini's, but hopefully should you decide to stay with us again we can prove to you that we can get even this right. Our restaurant really do go the extra mile for our guests so I'm really glad that breakfast more than made up for your experience of the panini.

For your next stay please feel free to contact me directly on clayton@parkgrandkensington.co.uk

Kind Regards,
Clayton

Clayton Caredda
House Manager
Park Grand London Kensington
33-37 Hogarth Road
London SW5 0QQ
(T):- 020 7370 6831
(F):- 020 7373 6179
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#124 Business Hotel in London
#141 Luxury Hotel in London
#186 Romantic Hotel in London
#187 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Grand London Kensington 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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