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“Pleasant stay” 4 of 5 stars
Review of Park Grand London Kensington

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Park Grand London Kensington
4.0 of 5 Hotel   |   33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington) (Earls Court)   |  
Hotel amenities
Ranked #134 of 1,073 hotels in London
Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed August 27, 2013 via mobile

My family and I stayed at this hotel for 2 nights and found it to be pleasant. Unfortunately the size of the rooms were small but that didn't matter as the service was very good. The hotel could do with a ramp at the stairs since many other guests including us, had baby prams. That meant waiting for help to get the prams down the stairs. We were quite lucky as we managed to find some staff member to help us with ours. Other than that, food, service and amenities were good and the location was convenient.
We booked a tour through the hotel and the receptionist was very helpful. Would stay there again.

Stayed August 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this review, August 29, 2013
Dear Guest,

Thank you for staying at Best Western Premier Park Grand London Kensington.

Your feedback is very important to us as it helps us understand what we are doing right and where we can improve to make sure all of our guests have a memorable stay with us.

I was very happy to learn you had a pleasant stay and your comments with regards to our team are greatly appreciated.

We look forward to welcome back again

Best Regards

Miriam Alba
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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English first
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 27, 2013 via mobile

Good location, only short walk to Earl's Court tube station.
Arrived in the evening, room allocated was in the basement and was small but clean and neat with only a small double bed.
Staff asked if we wished to change the next day which we did so to a room on the 4th floor. Much bigger with a king sized bed. Staff pleasant and willing to help. Didn't eat at hotel as too expensive, plenty of places nearby for breakfast much cheaper.

Stayed August 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this review, August 29, 2013
Dear Guest,

Thank you for taking the time to share your comments with regards to your recent stay at the Best Western Premier Park Grand London Kensington.

I was very happy to learn that you had a pleasant stay. I am looking forward to welcoming you to the hotel again in the near future.

Kind regards,

Miriam Alba
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2013

It could not have been more pleasant than with the good food, good accommodation and very courteous staff. The hotel is conveniently located to Earls Court Tube Station and quiet. I did however express surprise at having only one lift for the hotel so we had to use the stairs daily.
Wi-fi worked well too. Saw a good gym and swimming pool.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this review, August 29, 2013
Dear Guest,

Thank you for choosing the Best Western Premier Park Grand London Kensington for your recent stay in London and thank you very much for your review.

I am very happy that you had a pleasant stay with us; from the whole team thank you for the very nice comments with regards to the service.

I hope to have the pleasure to welcome you to the hotel again in the near future.

Kind regards,

Miriam Alba
Reception Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2013

We got lucky and because the Heathrow Best Western overbooked, we ended up getting upgraded to this location. Its literally 2 minutes away from Earl's Court tube station which means during the day time its alive and entertaining, and when its time to sleep its peacefully quiet. Top it all off with a very good English Breakfast and excellent service, and I can't imagine staying anywhere else next time we come.

The rooms are a bit of a tight fit, but what do you expect in London? The neighborhood is amazing, though things do shut down quite early for my tastes, around 9 or 10 pm. Everything is extremely clean though.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this review, August 29, 2013
Dear Guest,

Thank you for staying at the Best Western Premier Park Grand London Kensington for your recent visit to London.

Thank you for the good comments about the facilities and location. We are indeed pleased to know that your stay was satisfactory and was comfortable too.

We hope this visit would be one of many and we look forward to welcoming you back.

Kind Regards

Miriam Alba
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alnwick, United Kingdom
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed August 4, 2013

I booked a single room here at short notice and pre paid online with booking.com. I was'nt expecting such a nice hotel so close to Earls Court tube station! The room I had was a small double ( although I had only pre paid the rate for a single room) on the 4th floor. The bed was very comfortable and I had a great night's sleep. The room was very modern with a large flat screen TV and a panel of sockets for HDMI ,USB etc. There was a nice modern kettle, microwave and small fridge.The bathroom did'nt have a bath but the Grohe shower was fine and easy to use.
I will definitely stay here again on my next trip to London. The standards are high enough for my husband. I'm half Australian but I gather that all the Aussie's who used to stay in Earls Court ( funnily called Kensington by Best Western Premier) now stay in Brixton!

Room Tip: Rooms on the top floor have a nice large window
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this review, August 29, 2013
Dear guest,

Thank you for choosing the Best Western Premier Park Grand London Kensington for your stay in London and thank you for taking the time to write a review.

I am very happy that you enjoyed your stay with us and I am looking forward to welcoming you to the hotel again in the near future.

Kind regards,

Miriam Alba
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
rio de janeiro
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 2, 2013

This hotel is situated in the neighborhood of Kensington.. Very clean which is important .. Very suitable for couples, Family, friends, The rooms are comfortable according to the price they offer. They have a fantastic breakfast in the morning and the reception including the managerf porters are very friendly and willing to help.
The Club rooms where we stayed is much bigger and the price was the same since we stayed over a week.Train station Earls Court is less than a mile away from the hotel and you may find restaurants along the main aveniue.
As to the rooms they were surprisingly adequate ands the bathroom was excelente. Very clean
daily. Stronlçy reommend this hotel who travel with a budget.

Room Tip: Club rooms are slightly bigger than the normal rooms. Telephone is 44(0)20 73706831 Air Conditioners...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this review, August 29, 2013
Dear Guest,

Thank you for staying at the Best Western Premier Shaftesbury Kensington for your recent visit to London.

Thank you for the good comments about the rooms, facilities and location. We are indeed pleased to know that your stay was satisfactory and was comfortable too.

We hope this visit would be one of many and we look forward to welcoming you back.

Kind Regards

Miriam Alba
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 18, 2013

Although the location is not salubrious, located in Earls Court, and lots of cheap room-rentals nearby, the hotel was a pleasant surprise. On arrival the staff were very helpful and attentive, the room in really good condition although a little on the small side. It was well equipped and the bathroom very good.

We did not try the restaurant but all overheard comments from other guests were positive.

It is a short walk (4mins) from the Earls Court High Street and underground.

The pricing was elevated (Wimbleton was on) but on comparison with others the tariffs were reasonable. Out of season I am sure it would represent good value for money.

This hotel is now on my "Places to stay" list if you are after "base" accommodation - ie a pleasant place to come back to after exploring London or attending to business.

Room Tip: Higher the better ads hey are quieter
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ASehgal, Front Office Manager at Park Grand London Kensington, responded to this review, August 29, 2013
Dear Guest,

Thank you for taking the time to share your comments with regards to your recent stay at the Best Western Premier Park Grand London Kensington.

I was very happy to learn that you had a pleasant stay. I am looking forward to welcoming you to the hotel again in the near future.

Kind regards,

Miriam Alba
Reception Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Park Grand London Kensington

Address: 33-37 Hogarth Road | Kensington, London SW5 OQQ, England (Formerly BEST WESTERN PREMIER Park Grand London Kensington)
Location: United Kingdom > England > London > Earls Court
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#101 Luxury Hotel in London
#103 Business Hotel in London
#124 Romantic Hotel in London
#124 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Grand London Kensington 4*
Reservation Options:
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Also Known As:
Best Western Premier Shaftsbury London Kensington Hotel London
Shaftesbury Kensington Hotel London
Shaftesbury Kensington London
Park Grand London Kensington England

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