So ...after reading horror reviews we were anxious .the hotel is being refurbished and we were lucky enough to bag a brand new room on level 5 .new carpet decor and mattress .bedding clean .heating self controlled .bathroom only had shower but was spotless and functional.
Breakfast was buffet .fresh with ample choice .
Reception staff a little bit hopeless but didnt cause too many problems .
Yes there was building noise on the Sunday morning but hey !! Not a major problem.

Exactly the same experience as other reviewers, have they learnt nothing?! Booked a last minute room- only 1 hour before arrival and then shown to a different hotel across the road!! How can they sell rooms for somewhere else??
Staff were rude to other guests and us when we arrived.
The substitute hotel - tiny, old fashioned, unclean, tv reduced to 2 channels ( not normally something to judge a hotel on, but it added up!) and stank of sewage!!
No stars DO NOT STAY HERE!!!

stayed 23 Jan 2013. having read the reviews prior to our stay. we were a little concerned to say the least. Having stayed at this hotel on 2 previous occasions 2012,2011. We did think of cancelling our stay, but gave the hotel the benefit of the doubt.
I am glad that we did, on arrival at reception we were greeted as usual by very pleasant staff.
Who then informed us that there was building works in progress and we were given a room on the newly refurbished 5th floor. If the remainer of the hotel is to be finished to the standard as the 5th floor. There is no concerns at all, the rooms are delightful. Very nicely finished, to a high standard.
Breakfast was plentiful and very well presented.
So no complaints from us. In our opinion the hotel was even better this year and we will return.

Folks there are a few bad reviews here - well I checked in yesterday and had a well appointed room on the lower ground floor. Okay there was a bit of noise as they were having a bit of refurb but they apologised in advance. There is a small gym. I had a business meeting there and was well looked after by a man called,Das who even brought some pastries with our coffees. Bathroom excellent - bed excellent - security excellent. Nice bar which I didn't use. Most importantly staff were so friendly. I will definately stay here again and booked with Expedia for £57 ..... Bargain