Exactly the same experience as other reviewers, have they learnt nothing?! Booked a last minute room- only 1 hour before arrival and then shown to a different hotel across the road!! How can they sell rooms for somewhere else??
Staff were rude to other guests and us when we arrived.
The substitute hotel - tiny, old fashioned, unclean, tv reduced to 2 channels ( not normally something to judge a hotel on, but it added up!) and stank of sewage!!
No stars DO NOT STAY HERE!!!
- Also Known As:
- Best Western Premier Shaftsbury London Kensington Hotel London
- Best Western Premier Shaftsbury London Kensington Hotel
- Shaftesbury Kensington Hotel London
- Shaftesbury Kensington Hotel
- Shaftesbury Kensington
- Shaftesbury Kensington London
- BEST WESTERN PREMIER Park Grand London Kensington England
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